What is Space NK's return policy?

Unopened and unused products can be returned within **28 days of purchase** with proof of purchase for a full refund to the original payment method. Opened or used items are still returnable inside the 28-day window, but you'll only get an exchange or an e-gift card — not a cash refund. Original delivery charges are non-refundable, and the policy does not cover orders shipped outside the UK.

How long does a Space NK refund take?

Space NK's terms promise to refund your card no later than **4 working days** after your parcel arrives at their warehouse, then your bank can take a further 3–5 working days to show it on your statement. However, their help centre currently warns that returns are being processed within **14 working days** of receipt due to volume, so allow up to ~3 weeks door-to-statement in practice.

Can I return opened or used Space NK products?

Yes — within 28 days of purchase with proof of purchase, but the outcome is different. Opened/used items returned by post are refunded as an **e-gift card** (check junk mail for the code). In-store, you can exchange for another product or take a gift card. 'Used' is defined broadly: any variation from original condition, including a broken outer seal, counts.

Does Space NK refund international orders?

No. Space NK's returns policy explicitly states that **returns are not available for orders shipped outside the UK**. International orders are fulfilled via Global-e, so if you're in the US, EU, or elsewhere you'll need to use the Global-e returns portal linked from your dispatch email — outcomes and shipping-cost refunds vary by region and are not guaranteed.

How do I cancel a Space NK order after it's been dispatched?

You can't stop it in transit, but you have two clean options. **Refuse delivery** at the door — Royal Mail returns the parcel to Space NK's Distribution Centre and you're refunded once it arrives. Or accept it and return unopened within 28 days using their free prepaid Royal Mail label from the returns portal. Send an email to customer.services@spacenk.com the same day quoting your order number to lock in your 14-working-day statutory cancellation right.

Is there a Space NK cancellation fee?

No cancellation fee is charged by Space NK. However, the **original delivery charge is not refunded** when you return an order, and if you post items back yourself outside their free prepaid label you'll cover that postage. Faulty or incorrect items are exceptions — Space NK reimburses shipping in those cases.

What if Space NK ignores my cancellation email?

First, resend to customer.services@spacenk.com with subject 'FORMAL NOTICE — Cancellation under Consumer Contracts Regulations 2013 — Order #[X]' and cite the 14-working-day window. If still ignored after 7 days, raise a **Section 75 chargeback** with your credit-card provider (if the order was £100+) or a debit-card chargeback via your bank. As a last resort, escalate through Resolver or a small-claims letter before action — Space NK's terms are governed by English law.

Can I return a Space NK gift?

Yes — with a gift receipt, you can return an unwanted gift within 28 days for an exchange or a Space NK gift card. Cash refunds are only issued to the **original credit or debit card** used by the buyer, so if you don't have that card you're limited to exchange or gift-card credit. For Christmas 2025 purchases, Space NK extended the window to 31 January 2026.

How do I unsubscribe from Space NK emails?

You can do this without contacting support. Log into your Space NK account, go to **My Account → Personal Info**, scroll to **My Communication Preferences**, and toggle off marketing emails. There's also an 'unsubscribe' link at the foot of every Space NK marketing email that removes you within a few days. This is separate from closing the account itself — email customer.services@spacenk.com for a full account deletion under UK GDPR.

Can I cancel a Space NK gift card purchase?

Yes, but only within a tight window. Space NK's terms say gift cards are otherwise non-refundable, but if you bought the gift card **online** you can cancel your purchase within 14 working days of receipt by contacting the Customer Services team at customer.services@spacenk.com. Physical gift cards bought in-store fall outside this — check with the store manager on a case-by-case basis.

How do I contact Space NK customer service?

Email **customer.services@spacenk.com** — this is the address Space NK publishes for order cancellations and general enquiries. UK phone is **+44 208 740 2085** (Mon–Sat 9:00–17:30); US callers can dial **1-877-714-7248**. There's also a web form at help.spacenk.com/hc/en-us/requests/new. Space NK asks you to use only one channel at a time to avoid delays.

UNRATED TO CANCEL

How to Cancel a Space NK Order Before Dispatch.

Space NK typically charges £372 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

To cancel a Space NK order, log into your account, open order history, and click 'Cancel Order' — only visible before dispatch. If dispatched, refuse delivery or return within 28 days. For written cancellation under distance-selling rights (14 working days from receipt), email customer.services@spacenk.com with subject 'Order Cancellation – [Order #]'.

£372 (one-off)typical charge

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The 4-step cancellation

Email the verified address
customer.services@spacenk.com — yoink-verified working email for Space NK (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Space NK team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Space NK’s refund policy

Unopened, unused products can be returned within 28 days of purchase with proof of purchase for a full refund to the original payment method. Opened or used items are eligible for exchange or an e-gift card within the same 28 days (UK). On top of that, you have a statutory 14-working-day right to cancel from the date of receipt if you notify Space NK in writing. Original delivery charges are not refunded, and returns are not available for orders shipped outside the UK.

“In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.”
— Space NK terms

28-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Space NK refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Space NK

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking customer service to cancel a dispatched order — Once the 'Cancel Order' option disappears from order history, Space NK confirms even their agents cannot cancel it — you must refuse delivery or return.
✕ Returning an opened product for a cash refund online — Opened/used items are only eligible for exchange or an e-gift card, not a refund to the original payment method.
✕ Returning sale items in-store — Terms state Space NK cannot offer returns to store on sale items.
✕ Requesting a refund for an international order — Returns are not available for orders shipped outside the UK.
✕ Expecting the original delivery charge back — Terms explicitly note original delivery charges are not refunded.

How Space NK will try to keep you

Space NK may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Agent suggests exchange or e-gift card instead of a card refund”
You say: Under UK Consumer Contracts Regulations, my written cancellation within 14 working days of receipt entitles me to a refund to the original payment method for unopened items — not store credit. Please process accordingly.
They’ll say: “Delay tactics citing 'high volume' processing times of 14+ working days”
You say: Your own terms state refunds are due 'no later than 4 working days after we have received the goods.' My return was delivered on [date]; please confirm the refund reference today.
They’ll say: “Refusal on the grounds an item is 'used' because the seal is broken”
You say: The item has a defect / does not match its description, so the Consumer Rights Act 2015 short-term right to reject applies within 30 days regardless of the seal. Please arrange a full refund including delivery.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Space NK to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Space NK to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Space NK’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Space NK’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Space NK must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Space NK’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Space NK has ~45 days to defend.

Common questions about cancelling Space NK

Log into spacenk.com, open **Order History**, and if the order hasn't been dispatched you'll see a **Cancel Order** button under the order summary. Space NK confirms that once that option disappears, neither you nor customer service can cancel — your only options are to refuse delivery on the doorstep or return the parcel unopened within 28 days. For a paper trail under distance-selling rules, also email customer.services@spacenk.com with your order number.