Can I return opened or used Space NK products?

Yes, within 28 days of purchase with proof of purchase, but the outcome is different. Opened/used items returned by post are refunded as an **e-gift card** (check junk mail for the code). In-store, you can exchange for another product or take a gift card. 'Used' is defined broadly: any variation from original condition, including a broken outer seal, counts.

Does Space NK refund international orders?

No. Space NK's returns policy explicitly states that **returns are not available for orders shipped outside the UK**. International orders are fulfilled via Global-e, so if you're in the US, EU, or elsewhere you'll need to use the Global-e returns portal linked from your dispatch email, outcomes and shipping-cost refunds vary by region and are not guaranteed.

How do I cancel a Space NK order after it's been dispatched?

You can't stop it in transit, but you have two clean options. **Refuse delivery** at the door, Royal Mail returns the parcel to Space NK's Distribution Centre and you're refunded once it arrives. Or accept it and return unopened within 28 days using their free prepaid Royal Mail label from the returns portal. Send an email to customer.services@spacenk.com the same day quoting your order number to lock in your 14-working-day statutory cancellation right.

Is there a Space NK cancellation fee?

No cancellation fee is charged by Space NK. However, the **original delivery charge is not refunded** when you return an order, and if you post items back yourself outside their free prepaid label you'll cover that postage. Faulty or incorrect items are exceptions, Space NK reimburses shipping in those cases.

What if Space NK ignores my cancellation email?

First, resend to customer.services@spacenk.com with subject 'FORMAL NOTICE, Cancellation under Consumer Contracts Regulations 2013, Order #[X]' and cite the 14-working-day window. If still ignored after 7 days, raise a **Section 75 chargeback** with your credit-card provider (if the order was £100+) or a debit-card chargeback via your bank. As a last resort, escalate through Resolver or a small-claims letter before action, Space NK's terms are governed by English law.

Can I return a Space NK gift?

Yes, with a gift receipt, you can return an unwanted gift within 28 days for an exchange or a Space NK gift card. Cash refunds are only issued to the **original credit or debit card** used by the buyer, so if you don't have that card you're limited to exchange or gift-card credit. For Christmas 2025 purchases, Space NK extended the window to 31 January 2026.

Can I cancel a Space NK gift card purchase?

Yes, but only within a tight window. Space NK's terms say gift cards are otherwise non-refundable, but if you bought the gift card **online** you can cancel your purchase within 14 working days of receipt by contacting the Customer Services team at customer.services@spacenk.com. Physical gift cards bought in-store fall outside this, check with the store manager on a case-by-case basis.

REFUND GUIDE

How to Get a Space NK Refund (Not a Gift Card) 2026.

Q: How long does a Space NK refund take?

Space NK's terms promise to refund your card no later than **4 working days** after your parcel arrives at their warehouse, then your bank can take a further 3 to 5 working days to show it on your statement. However, their help centre currently warns that returns are being processed within **14 working days** of receipt due to volume, so allow up to ~3 weeks door-to-statement in practice.

Inside 28 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Space NK.

Last verified 5 Jul 2026 against Space NK’s own Terms · UK, US, and EU rights covered below

The short answer

Unopened, unused products can be returned within 28 days of purchase with proof of purchase for a full refund to the original payment method. Opened or used items are eligible for exchange or an e-gift card within the same 28 days (UK). On top of that, you have a statutory 14-working-day right to cancel from the date of receipt if you notify Space NK in writing. Original delivery charges are not refunded, and returns are not available for orders shipped outside the UK.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Space NK, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Space NK actually says

“In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.”
, verbatim from Space NK’s terms

28-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Space NK refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Space NK’s own policy works on a 28-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Space NK has ~45 days to defend. Works regardless of where Space NK is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Space NK charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Space NK for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Space NK subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Space NK can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Space NK is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customer.services@spacenk.com, the route yoink has verified actually gets read for Space NK.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Space NK team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Space NK

Unopened and unused products can be returned within **28 days of purchase** with proof of purchase for a full refund to the original payment method. Opened or used items are still returnable inside the 28-day window, but you'll only get an exchange or an e-gift card, not a cash refund. Original delivery charges are non-refundable, and the policy does not cover orders shipped outside the UK.