Can you cancel a SKIMS order?

Practically, only before fulfilment starts, and SKIMS ships fast, with orders often leaving within days. SKIMS is not a subscription business, so there is no recurring plan to end; "cancelling" means stopping a single order or returning it. Email **help@skims.com** (24/7) or call **+1 (747) 777-5467** immediately with your order number. If you're told it's too far along, don't argue the point, pivot straight to the return route, because the 30-day return clock is the channel that actually gets your money back.

Does SKIMS charge a fee to return items?

Yes, for standard change-of-mind returns. Domestic US returns carry a **$6.00 return shipping fee deducted from your refund**, and that fee is waived only if you take store credit instead of cash. Canadian returns are charged CA$14. Original outbound shipping is never refunded. If the item arrived faulty, damaged or was the wrong item shipped, say so explicitly in your return reason and in an email to help@skims.com, a defect claim is not a change-of-mind return and you should not be absorbing return postage for SKIMS' error.

Can I return SKIMS after 30 days?

Not as of right. The policy is 30 days with proof of purchase, and SKIMS states that where it chooses to refund beyond 30 days, or where there's no proof of purchase, the refund goes to **store credit** rather than your card, or as local law requires. Holiday orders get an extended window (orders placed Oct 30, Dec 30, 2025 were returnable through Feb 9, 2026), excluding final sale and collab items. If the item is faulty rather than unwanted, the 30-day cosmetic window isn't the relevant clock, raise it as a defect.

Will I lose my SKIMS Rewards points if I return everything?

SKIMS Rewards is a free loyalty programme, not a paid membership, so there is nothing to cancel and no fee at risk. Points tied to a refunded order are normally reversed along with the refund, and perks like free returns sit with the account, not the order. If you want to close the account entirely rather than just return goods, email **help@skims.com** and ask for account closure and deletion of your data, for data-deletion specifically, **privacy@skims.com** is the published route.

Does SKIMS have a phone number for customer service?

SKIMS publishes **+1 (747) 777-5467** on its Contact Us page alongside 24/7 email at **help@skims.com** and a live chat. Many customers report reaching text/chat more easily than a live agent, and complaint sites list "no phone support" as a recurring gripe. For refunds, email beats phone anyway: it creates a dated paper trail you can hand to your card issuer. Always include your order number and the email address on the account, SKIMS asks for both before actioning anything.

Can I return SKIMS to a store instead of mailing it back?

Online orders can go back by mail, at a **Happy Returns** Return Bar (box-free, printer-free, using an emailed QR code) or in person at a SKIMS store. The reverse is not true: an item bought at a physical SKIMS retail location must be returned to a store within 30 days with the receipt and cannot be mailed in. Items bought from third-party stockists such as Nordstrom or Saks have to go back to that retailer under their policy, not SKIMS'.

Does SKIMS have a subscription or free trial I need to cancel?

No. SKIMS sells one-off retail orders in underwear, shapewear, clothing and activewear, there is no paid subscription, auto-renewing box or free trial that converts into a charge. If you see a recurring or unexpected SKIMS charge on your statement, treat it as a duplicate order or a card issue rather than a membership: email **help@skims.com** with the exact date, amount and last four digits of the card, and ask for the matching order number. If none exists, raise it with your bank as an unauthorised transaction.

Why am I still being charged after cancelling SKIMS?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my SKIMS account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a SKIMS Order Before It Ships.

Q: Does SKIMS charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel SKIMS and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

SKIMS doesn't let you cancel an order after checkout, email help@skims.com (subject: "Cancel order #12345, urgent, not yet shipped") or use live chat immediately. If it ships, return within 30 days via skims.com/pages/returns; the $6 fee is waived only for store credit. Refunds post 7 to 10 business days after warehouse receipt.

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Every way to cancel SKIMS

Phone: Call +1 (747) 777-5467 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online: Direct cancel flow: skims.com/pages/returns
Post: Online orders can be mailed back, dropped at a Happy Returns Return Bar with an emailed QR code, or taken to a SKIMS store; items bought in a SKIMS retail store must be returned to a store and cannot be mailed.. Send it tracked so you can prove delivery.
Email (fastest): Email help@skims.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: 30 days from the order/delivery date to start a return; the $6.00 US return shipping fee is waived only if you accept store credit, and holiday-period orders (placed Oct 30, Dec 30) get an extended window that excludes final sale and collab items.

Cancelling a SKIMS order by email

Email the verified address
help@skims.com, yoink-verified working email for SKIMS (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi SKIMS team,

I'd like to cancel my recent SKIMS order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

This policy covers one-off SKIMS product orders, there is no subscription or membership charge to refund. Merchandise can be returned within 30 days of the order for a refund to the original payment method or for store credit, provided it is unworn, unwashed and has tags and hygiene liners attached; Final Sale and collab items are excluded. Domestic US returns carry a $6.00 return shipping fee deducted from the refund, waived if you choose store credit (Canada is charged CA$14), and original shipping costs are not refunded. Once the warehouse receives and inspects the return, refunds take roughly 7 to 10 business days to process and a further 3 to 5 business days to appear on the card; items bought in a physical SKIMS store must be returned to that store, not mailed back.

“New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase.”
, SKIMS terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated SKIMS refund guide , same data, but framed around the policy + escalation paths.

Does SKIMS charge a cancellation fee?

We found no cancellation fee in SKIMS’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling SKIMS

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling or editing an order from your SKIMS account after checkout, SKIMS does not operate a self-serve order cancellation or modification flow, third-party policy trackers record that order changes and cancellations are not allowed once placed, so the only shot is emailing/chatting support within minutes of ordering.
✕ Asking support to convert store credit back to a card refund, Customers report being told that once a store credit / gift card has been issued for a return it cannot be changed back to the original payment method, even when they say they never selected it.
✕ Returning Final Sale or collab items, The returns policy states products marked Final Sale cannot be returned, and the extended holiday window explicitly excludes final sale and collab purchases.
✕ Mailing back an item bought in a SKIMS retail store, In-store purchases must be taken back to a physical location within 30 days with the receipt; mail-in is not accepted for them.
✕ Relying on live chat alone to chase a stuck refund, Repeated reviews describe chat as unresponsive or broken and refunds still sitting unpaid weeks after the warehouse received the return, with resolution only coming after a public review or BBB complaint.

Cancelled SKIMS but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from SKIMS, treat it as not cancelled. Email help@skims.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on SKIMS’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if SKIMS charges again.

How SKIMS will try to keep you

SKIMS may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free return shipping is dangled only if you accept store credit, choosing a cash refund costs $6.00 (CA$14 in Canada), nudging shoppers into credit they can't spend elsewhere.”
You say: State in writing: "I am electing a refund to my original payment method and accept the $6.00 return shipping deduction." Where goods are faulty, mis-shipped or you are exercising a statutory cancellation right, refuse the deduction entirely and say so in the same email.
They’ll say: “Store credit gets applied automatically at drop-off/processing, and agents then say it is irreversible.”
You say: Screenshot the refund-method selection in the return portal before submitting. If credit lands anyway, reply with that screenshot: "I did not request a gift card; the portal shows I selected refund to original payment. Please reverse the credit and refund the card."
They’ll say: “Returns are handled "case-by-case and ultimately at SKIMS' discretion", letting them reject items as worn or washed.”
You say: Photograph the item with tags and hygiene liner attached next to the packing slip before sealing the parcel, and keep the carrier/Happy Returns QR receipt. Attach both to your first email so a discretionary rejection has to argue with evidence.
They’ll say: “Refund silence after the warehouse signs for the parcel, reviewers report 3+ weeks between delivery of the return and the money moving.”
You say: Send one dated email: "Tracking shows you received my return on [date]. Your policy states 7 to 10 business days. If the refund is not issued by [date +5 working days] I will raise a card chargeback and a written complaint." Cite the tracking number in the subject line.
They’ll say: “First-line support declines refunds for quality faults, but the case gets reopened once it becomes public.”
You say: If help@skims.com declines, reply escalating in the same thread and post a factual review including your order number, SKIMS' review-response team routinely asks for order details and has reversed declines into full refunds.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; SKIMS has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of SKIMS’s own policy.
Consumer Rights Act 2015
Services must be as described.
If SKIMS’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. SKIMS must honour it regardless of where they’re headquartered.

Delete your SKIMS account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in SKIMS’s account settings, email help@skims.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling SKIMS

There is no cancel button in your SKIMS account and policy trackers record that SKIMS does not allow order changes or cancellations once an order is placed. Your only realistic window is the first few minutes: email **help@skims.com** with the subject `Cancel order #XXXXX, not yet shipped` and open live chat at the same time. Include your order number and account email. If the order has entered fulfilment, support cannot pull it, plan instead to refuse delivery or return it within 30 days of the order for a refund to your original payment method.

Money-back questions (windows, pro-rata, chargebacks) are covered in the SKIMS refund guide. Need a human for something else entirely? The SKIMS contact guide lists every channel that actually answers.