Can you cancel a SKIMS order?

Practically, only before fulfilment starts, and SKIMS ships fast, with orders often leaving within days. SKIMS is not a subscription business, so there is no recurring plan to end; "cancelling" means stopping a single order or returning it. Email **help@skims.com** (24/7) or call **+1 (747) 777-5467** immediately with your order number. If you're told it's too far along, don't argue the point, pivot straight to the return route, because the 30-day return clock is the channel that actually gets your money back.

Does SKIMS charge a fee to return items?

Yes, for standard change-of-mind returns. Domestic US returns carry a **$6.00 return shipping fee deducted from your refund**, and that fee is waived only if you take store credit instead of cash. Canadian returns are charged CA$14. Original outbound shipping is never refunded. If the item arrived faulty, damaged or was the wrong item shipped, say so explicitly in your return reason and in an email to help@skims.com, a defect claim is not a change-of-mind return and you should not be absorbing return postage for SKIMS' error.

Just wondering has anyone ever actually been issued a refund from skims?

Yes, but a chunk of complaints come from people who were issued **store credit instead of a card refund** and then told it couldn't be reversed. Protect yourself: screenshot the refund-method choice in the return portal, keep the drop-off receipt, and email help@skims.com the moment credit appears in place of cash. Reviewers also report that escalating publicly with an order number got a declined refund reopened and paid in full. If SKIMS goes quiet past its own 7 to 10 business day window, a card chargeback is a legitimate next step.

Can I return SKIMS after 30 days?

Not as of right. The policy is 30 days with proof of purchase, and SKIMS states that where it chooses to refund beyond 30 days, or where there's no proof of purchase, the refund goes to **store credit** rather than your card, or as local law requires. Holiday orders get an extended window (orders placed Oct 30, Dec 30, 2025 were returnable through Feb 9, 2026), excluding final sale and collab items. If the item is faulty rather than unwanted, the 30-day cosmetic window isn't the relevant clock, raise it as a defect.

Will I lose my SKIMS Rewards points if I return everything?

SKIMS Rewards is a free loyalty programme, not a paid membership, so there is nothing to cancel and no fee at risk. Points tied to a refunded order are normally reversed along with the refund, and perks like free returns sit with the account, not the order. If you want to close the account entirely rather than just return goods, email **help@skims.com** and ask for account closure and deletion of your data, for data-deletion specifically, **privacy@skims.com** is the published route.

Does SKIMS have a phone number for customer service?

SKIMS publishes **+1 (747) 777-5467** on its Contact Us page alongside 24/7 email at **help@skims.com** and a live chat. Many customers report reaching text/chat more easily than a live agent, and complaint sites list "no phone support" as a recurring gripe. For refunds, email beats phone anyway: it creates a dated paper trail you can hand to your card issuer. Always include your order number and the email address on the account, SKIMS asks for both before actioning anything.

What if SKIMS ignores my refund request?

Escalate in one thread rather than opening new tickets. Reply to your existing email to **help@skims.com** with the return tracking number, the date the warehouse signed for it, and a firm deadline. If that fails, send the same evidence to a formal channel, customers have had declines reversed after filing with the BBB or posting a factual public review with an order number. In parallel, ask your card issuer or PayPal to open a dispute: you have a documented return delivery and an unhonoured published refund window.

Can I exchange a SKIMS item for a different size instead of refunding?

Yes, the return portal offers an exchange within the same 30-day window, and choosing exchange or store credit sidesteps the $6.00 return shipping deduction. The trade-off reviewers flag is stock: popular sizes sell out while your return is in transit, and some report having to wait for store credit to land before they could reorder. If the size you need is already low in stock, take the refund and buy fresh rather than gambling on an exchange completing in time.

Does SKIMS have a subscription or free trial I need to cancel?

No. SKIMS sells one-off retail orders in underwear, shapewear, clothing and activewear, there is no paid subscription, auto-renewing box or free trial that converts into a charge. If you see a recurring or unexpected SKIMS charge on your statement, treat it as a duplicate order or a card issue rather than a membership: email **help@skims.com** with the exact date, amount and last four digits of the card, and ask for the matching order number. If none exists, raise it with your bank as an unauthorised transaction.

REFUND GUIDE

How to Get a SKIMS Refund, Not Store Credit.

Q: How long does a SKIMS refund take?

Budget roughly two to three weeks door to door. After the warehouse receives and inspects your return, SKIMS processes the refund in about **7 to 10 business days**, and the money then takes a further **3 to 5 business days** to show on your bank statement. Store credit is usually faster, issued as an emailed gift card. Reviewers report cases where nothing moved for three weeks after delivery of the return, so keep your carrier tracking and chase in writing at day 10 with the receipt date quoted.

SKIMS refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against SKIMS’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off SKIMS product orders, there is no subscription or membership charge to refund. Merchandise can be returned within 30 days of the order for a refund to the original payment method or for store credit, provided it is unworn, unwashed and has tags and hygiene liners attached; Final Sale and collab items are excluded. Domestic US returns carry a $6.00 return shipping fee deducted from the refund, waived if you choose store credit (Canada is charged CA$14), and original shipping costs are not refunded. Once the warehouse receives and inspects the return, refunds take roughly 7 to 10 business days to process and a further 3 to 5 business days to appear on the card; items bought in a physical SKIMS store must be returned to that store, not mailed back.

Or let yoink chase the refund.

30 seconds to set up. yoink emails SKIMS, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What SKIMS actually says

“New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase.”
, verbatim from SKIMS’s terms

30-day cancellation windowPro-rata refund: no

How long does a SKIMS refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note SKIMS’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a SKIMS charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, SKIMS has ~45 days to defend. Works regardless of where SKIMS is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with SKIMS for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any SKIMS subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail SKIMS can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If SKIMS is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The SKIMS refund email

Email the right address
Use help@skims.com, the route yoink has verified actually gets read for SKIMS.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi SKIMS team,

I'm requesting a refund for my SKIMS order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for SKIMS

There is no cancel button in your SKIMS account and policy trackers record that SKIMS does not allow order changes or cancellations once an order is placed. Your only realistic window is the first few minutes: email **help@skims.com** with the subject `Cancel order #XXXXX, not yet shipped` and open live chat at the same time. Include your order number and account email. If the order has entered fulfilment, support cannot pull it, plan instead to refuse delivery or return it within 30 days of the order for a refund to your original payment method.