What is Selfridges' return window?

You have **14 days** from the day you received or collected your order to notify Selfridges that you want to cancel, then a further 14 days to actually return the item. In-store purchases must be returned within 14 days of purchase. Note that some sources (and the Selfridges customer service team) reference a 28-day window, this is a goodwill extension on top of the 14-day statutory right.

Are Selfridges returns free?

Yes, Selfridges states all returns are complimentary, whether by post, courier or in-store. However, for orders shipped **outside the UK**, taxes, duties and delivery costs are not refundable, and some third-party brands (Rolex, Cartier, Chanel, Hermes, Tiffany, Conran Shop etc.) impose their own return rules and may charge restocking or shipping. Always check the Return Exceptions tab before posting back a luxury item.

How do I cancel a Selfridges beauty or experience appointment?

You must give at least **24 hours' notice** to cancel or reschedule. Use the link in your confirmation email, or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). For the Beauty Workshop specifically, the concierge desk is on 0800 138 7425.

Can I return Selfridges items from the USA?

Yes, Selfridges accepts US returns, but the window is generally 14 to 28 days depending on the order type, and taxes, duties and delivery costs paid at checkout will **not** be refunded. You'll only be refunded the tax-free price of the products returned. Use the returns portal at returns.selfridges.com and check for any additional return shipping or customs costs before posting back.

Can I cancel a Selfridges Rental order?

Yes. Selfridges Rental gives you the right to cancel any purchase up to **14 days after delivery**. Email Selfridges Rental with your name, address and order reference, or use the cancellation form included in the parcel. You'll be responsible for the return cost and risk, and rental fees already paid are non-refundable if you delete your account mid-rental period.

Does Selfridges have a cancellation fee?

No, Selfridges does not charge a cancellation fee for orders cancelled within the 14-day statutory window. Returns are complimentary. The only costs you may bear are: non-refundable taxes/duties on non-UK shipments, return shipping for some third-party brand exceptions (Rolex, Cartier etc.), and potential deductions if a Rental product is returned damaged.

Why am I still being charged after cancelling Selfridges?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Selfridges account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Selfridges Order Before Dispatch.

Q: Does Selfridges charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Selfridges and what to expect.

Last verified 29 Jun 2026 · data refreshes daily · sources: page-emails, web-search

The fastest way

To cancel a Selfridges order, contact Customer Services before dispatch via Live Chat or email customerservices@selfridges.com with subject 'Cancel Order [order number], Section 12 Right of Cancellation'. If already shipped, you have 14 days from delivery to notify, then 14 more days to return. Refunds land within 14 days.

Or let yoink do it for you.

30 seconds. AI emails Selfridges, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
customerservices@selfridges.com, yoink-verified working email for Selfridges (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Selfridges team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Selfridges plans you can cancel

Standard Purchase (Online or In-Store)
Cancel before dispatch by contacting Customer Services; after dispatch you must return within 14 days of notifying Selfridges.
Selfridges Rental
Right to cancel any purchase up to 14 days after delivery by emailing Selfridges Rental with name, address and order reference.

What happens to what you’ve already paid

Selfridges gives you 14 days from receiving your order to tell them you want to cancel, then another 14 days to return the product. Refunds go back to the original payment method within ~5 working days of receipt (some banks take up to 14 days). Gift card and e-Voucher purchases are refunded as store credit, not cash. Taxes, duties and delivery costs on non-UK orders are not refundable.

“You have a statutory right to cancel your contract of sale for a Product made via the Platforms at any time up to fourteen (14) days after the day on which you receive or collect your Order. You must inform us within that timeframe if you wish to exercise your right of cancellation.”
, Selfridges terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Selfridges refund guide , same data, but framed around the policy + escalation paths.

Does Selfridges charge a cancellation fee?

Selfridges’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Selfridges

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling after dispatch by phone alone, Once an order has been dispatched Selfridges cannot stop it, you must accept delivery and return the product within 14 days of notifying them.
✕ Expecting a cash refund on gift-card or e-Voucher purchases, Terms state cash refunds are not available for products purchased with a Gift Card or E-voucher, refunds go back to a Physical Gift Card or e-Voucher.
✕ Reclaiming taxes/duties on non-UK orders, Selfridges explicitly cannot refund taxes, duties, charges or delivery costs on orders shipped outside the UK.
✕ Returning watches, fine jewellery and certain technology under the standard policy, Brands like Rolex, Cartier, Tiffany, Chanel, Hermes and Conran Shop run their own returns rules separate from the Selfridges policy.
✕ Returning by post for an exchange, Exchanges can only be done in-store at Click & Collect, not by courier or post.

Cancelled Selfridges but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Selfridges, treat it as not cancelled. Email customerservices@selfridges.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Selfridges’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Selfridges charges again.

How Selfridges will try to keep you

Selfridges may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Live Chat agents disconnecting mid-conversation when refund is pressed”
You say: Switch to email at customerservices@selfridges.com and quote your statutory right under clause 12.1 of the Selfridges T&Cs. Keep written records, chat transcripts disappear; email creates a paper trail for Section 75 / chargeback escalation.
They’ll say: “Blaming the courier (DPD) for missing/cancelled orders”
You say: Selfridges remains liable until delivery under the Consumer Rights Act 2015, refuse the courier hand-off and demand a refund directly. Trustpilot responses show Selfridges' team will engage when publicly tagged.
They’ll say: “Quoting 5 to 7 working days for refunds on cancelled-by-Selfridges orders”
You say: Terms commit to refunding within 14 days of cancellation notification. If your card was actually charged (not just pre-authorised), push for same-day reversal; if past 14 days, file a Section 75 claim with your card issuer.
They’ll say: “Telling you to chase DPD or the brand directly”
You say: Your contract is with Selfridges, not the courier or third-party brand. Insist Selfridges resolve and CC any escalation to a public Trustpilot review, their team monitors and replies.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Selfridges’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Selfridges’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Selfridges has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Selfridges must honour it regardless of where they’re headquartered.

Delete your Selfridges account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Selfridges’s account settings, email customerservices@selfridges.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Selfridges

If your order hasn't been dispatched, contact Customer Services via Live Chat or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). You can also email **customerservices@selfridges.com**. Once Selfridges has your cancellation notice and the order hasn't shipped, they'll refund the original purchase price and delivery charge within 14 days. If it has already shipped, you must accept delivery then return the product within 14 days of notifying them.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Selfridges refund guide. Need a human for something else entirely? The Selfridges contact guide lists every channel that actually answers.