What is Selfridges' return window?

You have **14 days** from the day you received or collected your order to notify Selfridges that you want to cancel, then a further 14 days to actually return the item. In-store purchases must be returned within 14 days of purchase. Note that some sources (and the Selfridges customer service team) reference a 28-day window — this is a goodwill extension on top of the 14-day statutory right.

How long do Selfridges refunds take?

Selfridges issues refunds to your original payment card within **5 days** of receiving the returned item. Some payment providers can then take up to 14 days to credit your account. You'll get an email confirming the refund when it's processed. Gift card and e-Voucher refunds come back as store credit, not cash. If you paid with PayPal, Klarna, Clearpay or Alipay+, the refund routes back through that provider.

Are Selfridges returns free?

Yes — Selfridges states all returns are complimentary, whether by post, courier or in-store. However, for orders shipped **outside the UK**, taxes, duties and delivery costs are not refundable, and some third-party brands (Rolex, Cartier, Chanel, Hermes, Tiffany, Conran Shop etc.) impose their own return rules and may charge restocking or shipping. Always check the Return Exceptions tab before posting back a luxury item.

Can I get a refund if Selfridges cancelled my order?

Yes. Multiple Trustpilot complaints show Selfridges cancelling orders days after charging the customer (citing stock issues or 'system updates'). The terms commit to refunding within 14 days of cancellation. If you're still waiting past that, email **customerservices@selfridges.com** with your order number, then escalate via Section 75 with your credit card provider if no resolution within 7 more days.

Will I get a cash refund if I paid with a gift card?

No. The Selfridges terms explicitly say cash refunds are not available for products purchased with a Gift Card or E-voucher. If you return a product bought online with a gift card to a store, you'll get a Physical Gift Card; if returned by post/courier, you'll get an e-Voucher. Physical Gift Cards now expire **2 years from the return date** (if returned on or after 1 October 2025).

How do I cancel a Selfridges beauty or experience appointment?

You must give at least **24 hours' notice** to cancel or reschedule. Use the link in your confirmation email, or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). For the Beauty Workshop specifically, the concierge desk is on 0800 138 7425.

What if Selfridges ignores my cancellation or refund request?

Several recent Trustpilot reviewers report Live Chat agents leaving conversations when refunds are pressed. Move everything to email at **customerservices@selfridges.com** to create a paper trail, then escalate via: (1) a public Trustpilot review — their team replies to most; (2) Section 75 of the Consumer Credit Act if you paid by credit card over £100; (3) chargeback through your card issuer for debit cards.

Can I return Selfridges items from the USA?

Yes — Selfridges accepts US returns, but the window is generally 14–28 days depending on the order type, and taxes, duties and delivery costs paid at checkout will **not** be refunded. You'll only be refunded the tax-free price of the products returned. Use the returns portal at returns.selfridges.com and check for any additional return shipping or customs costs before posting back.

Can I cancel a Selfridges Rental order?

Yes. Selfridges Rental gives you the right to cancel any purchase up to **14 days after delivery**. Email Selfridges Rental with your name, address and order reference, or use the cancellation form included in the parcel. You'll be responsible for the return cost and risk, and rental fees already paid are non-refundable if you delete your account mid-rental period.

Does Selfridges have a cancellation fee?

No — Selfridges does not charge a cancellation fee for orders cancelled within the 14-day statutory window. Returns are complimentary. The only costs you may bear are: non-refundable taxes/duties on non-UK shipments, return shipping for some third-party brand exceptions (Rolex, Cartier etc.), and potential deductions if a Rental product is returned damaged.

UNRATED TO CANCEL

How to Cancel a Selfridges Order Before Dispatch.

Selfridges typically charges £231 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

To cancel a Selfridges order, contact Customer Services before dispatch via Live Chat or email customerservices@selfridges.com with subject 'Cancel Order [order number] — Section 12 Right of Cancellation'. If already shipped, you have 14 days from delivery to notify, then 14 more days to return. Refunds land within 14 days.

£231 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Selfridges, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
customerservices@selfridges.com — yoink-verified working email for Selfridges (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Selfridges team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Selfridges plans you can cancel

Standard Purchase (Online or In-Store)
Cancel before dispatch by contacting Customer Services; after dispatch you must return within 14 days of notifying Selfridges.
Selfridges Rental
Right to cancel any purchase up to 14 days after delivery by emailing Selfridges Rental with name, address and order reference.

Selfridges’s refund policy

Selfridges gives you 14 days from receiving your order to tell them you want to cancel, then another 14 days to return the product. Refunds go back to the original payment method within ~5 working days of receipt (some banks take up to 14 days). Gift card and e-Voucher purchases are refunded as store credit, not cash. Taxes, duties and delivery costs on non-UK orders are not refundable.

“You have a statutory right to cancel your contract of sale for a Product made via the Platforms at any time up to fourteen (14) days after the day on which you receive or collect your Order. You must inform us within that timeframe if you wish to exercise your right of cancellation.”
— Selfridges terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Selfridges refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Selfridges

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling after dispatch by phone alone — Once an order has been dispatched Selfridges cannot stop it — you must accept delivery and return the product within 14 days of notifying them.
✕ Expecting a cash refund on gift-card or e-Voucher purchases — Terms state cash refunds are not available for products purchased with a Gift Card or E-voucher — refunds go back to a Physical Gift Card or e-Voucher.
✕ Reclaiming taxes/duties on non-UK orders — Selfridges explicitly cannot refund taxes, duties, charges or delivery costs on orders shipped outside the UK.
✕ Returning watches, fine jewellery and certain technology under the standard policy — Brands like Rolex, Cartier, Tiffany, Chanel, Hermes and Conran Shop run their own returns rules separate from the Selfridges policy.
✕ Returning by post for an exchange — Exchanges can only be done in-store at Click & Collect, not by courier or post.

How Selfridges will try to keep you

Selfridges may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Live Chat agents disconnecting mid-conversation when refund is pressed”
You say: Switch to email at customerservices@selfridges.com and quote your statutory right under clause 12.1 of the Selfridges T&Cs. Keep written records — chat transcripts disappear; email creates a paper trail for Section 75 / chargeback escalation.
They’ll say: “Blaming the courier (DPD) for missing/cancelled orders”
You say: Selfridges remains liable until delivery under the Consumer Rights Act 2015 — refuse the courier hand-off and demand a refund directly. Trustpilot responses show Selfridges' team will engage when publicly tagged.
They’ll say: “Quoting 5–7 working days for refunds on cancelled-by-Selfridges orders”
You say: Terms commit to refunding within 14 days of cancellation notification. If your card was actually charged (not just pre-authorised), push for same-day reversal; if past 14 days, file a Section 75 claim with your card issuer.
They’ll say: “Telling you to chase DPD or the brand directly”
You say: Your contract is with Selfridges, not the courier or third-party brand. Insist Selfridges resolve and CC any escalation to a public Trustpilot review — their team monitors and replies.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Selfridges to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Selfridges to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Selfridges’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Selfridges’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Selfridges must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Selfridges’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Selfridges has ~45 days to defend.

Common questions about cancelling Selfridges

If your order hasn't been dispatched, contact Customer Services via Live Chat or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). You can also email **customerservices@selfridges.com**. Once Selfridges has your cancellation notice and the order hasn't shipped, they'll refund the original purchase price and delivery charge within 14 days. If it has already shipped, you must accept delivery then return the product within 14 days of notifying them.