How long do Selfridges refunds take?

Selfridges issues refunds to your original payment card within **5 days** of receiving the returned item. Some payment providers can then take up to 14 days to credit your account. You'll get an email confirming the refund when it's processed. Gift card and e-Voucher refunds come back as store credit, not cash. If you paid with PayPal, Klarna, Clearpay or Alipay+, the refund routes back through that provider.

Are Selfridges returns free?

Yes — Selfridges states all returns are complimentary, whether by post, courier or in-store. However, for orders shipped **outside the UK**, taxes, duties and delivery costs are not refundable, and some third-party brands (Rolex, Cartier, Chanel, Hermes, Tiffany, Conran Shop etc.) impose their own return rules and may charge restocking or shipping. Always check the Return Exceptions tab before posting back a luxury item.

Can I get a refund if Selfridges cancelled my order?

Yes. Multiple Trustpilot complaints show Selfridges cancelling orders days after charging the customer (citing stock issues or 'system updates'). The terms commit to refunding within 14 days of cancellation. If you're still waiting past that, email **customerservices@selfridges.com** with your order number, then escalate via Section 75 with your credit card provider if no resolution within 7 more days.

Will I get a cash refund if I paid with a gift card?

No. The Selfridges terms explicitly say cash refunds are not available for products purchased with a Gift Card or E-voucher. If you return a product bought online with a gift card to a store, you'll get a Physical Gift Card; if returned by post/courier, you'll get an e-Voucher. Physical Gift Cards now expire **2 years from the return date** (if returned on or after 1 October 2025).

What if Selfridges ignores my cancellation or refund request?

Several recent Trustpilot reviewers report Live Chat agents leaving conversations when refunds are pressed. Move everything to email at **customerservices@selfridges.com** to create a paper trail, then escalate via: (1) a public Trustpilot review — their team replies to most; (2) Section 75 of the Consumer Credit Act if you paid by credit card over £100; (3) chargeback through your card issuer for debit cards.

Can I return Selfridges items from the USA?

Yes — Selfridges accepts US returns, but the window is generally 14–28 days depending on the order type, and taxes, duties and delivery costs paid at checkout will **not** be refunded. You'll only be refunded the tax-free price of the products returned. Use the returns portal at returns.selfridges.com and check for any additional return shipping or customs costs before posting back.

Can I cancel a Selfridges Rental order?

Yes. Selfridges Rental gives you the right to cancel any purchase up to **14 days after delivery**. Email Selfridges Rental with your name, address and order reference, or use the cancellation form included in the parcel. You'll be responsible for the return cost and risk, and rental fees already paid are non-refundable if you delete your account mid-rental period.

Does Selfridges have a cancellation fee?

No — Selfridges does not charge a cancellation fee for orders cancelled within the 14-day statutory window. Returns are complimentary. The only costs you may bear are: non-refundable taxes/duties on non-UK shipments, return shipping for some third-party brand exceptions (Rolex, Cartier etc.), and potential deductions if a Rental product is returned damaged.

REFUND GUIDE

How to Get a Selfridges Refund After 14 Days.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Selfridges.

Last verified today against Selfridges’s own Terms · UK, US, and EU rights covered below

The short answer

Selfridges gives you 14 days from receiving your order to tell them you want to cancel, then another 14 days to return the product. Refunds go back to the original payment method within ~5 working days of receipt (some banks take up to 14 days). Gift card and e-Voucher purchases are refunded as store credit, not cash. Taxes, duties and delivery costs on non-UK orders are not refundable.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Selfridges, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Selfridges actually says

“You have a statutory right to cancel your contract of sale for a Product made via the Platforms at any time up to fourteen (14) days after the day on which you receive or collect your Order. You must inform us within that timeframe if you wish to exercise your right of cancellation.”
— verbatim from Selfridges’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Selfridges charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Selfridges made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Selfridges’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Selfridges for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Selfridges subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Selfridges can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Selfridges is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Selfridges has ~45 days to defend. Works regardless of where Selfridges is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use customerservices@selfridges.com — the route yoink has verified actually gets read for Selfridges.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Selfridges team,

I'm writing to request a refund for my recent Selfridges subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Selfridges

If your order hasn't been dispatched, contact Customer Services via Live Chat or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). You can also email **customerservices@selfridges.com**. Once Selfridges has your cancellation notice and the order hasn't shipped, they'll refund the original purchase price and delivery charge within 14 days. If it has already shipped, you must accept delivery then return the product within 14 days of notifying them.