How long do Selfridges refunds take?

Selfridges issues refunds to your original payment card within **5 days** of receiving the returned item. Some payment providers can then take up to 14 days to credit your account. You'll get an email confirming the refund when it's processed. Gift card and e-Voucher refunds come back as store credit, not cash. If you paid with PayPal, Klarna, Clearpay or Alipay+, the refund routes back through that provider.

Are Selfridges returns free?

Yes, Selfridges states all returns are complimentary, whether by post, courier or in-store. However, for orders shipped **outside the UK**, taxes, duties and delivery costs are not refundable, and some third-party brands (Rolex, Cartier, Chanel, Hermes, Tiffany, Conran Shop etc.) impose their own return rules and may charge restocking or shipping. Always check the Return Exceptions tab before posting back a luxury item.

Can I get a refund if Selfridges cancelled my order?

Yes. Multiple Trustpilot complaints show Selfridges cancelling orders days after charging the customer (citing stock issues or 'system updates'). The terms commit to refunding within 14 days of cancellation. If you're still waiting past that, email **customerservices@selfridges.com** with your order number, then escalate via Section 75 with your credit card provider if no resolution within 7 more days.

Will I get a cash refund if I paid with a gift card?

No. The Selfridges terms explicitly say cash refunds are not available for products purchased with a Gift Card or E-voucher. If you return a product bought online with a gift card to a store, you'll get a Physical Gift Card; if returned by post/courier, you'll get an e-Voucher. Physical Gift Cards now expire **2 years from the return date** (if returned on or after 1 October 2025).

What if Selfridges ignores my cancellation or refund request?

Several recent Trustpilot reviewers report Live Chat agents leaving conversations when refunds are pressed. Move everything to email at **customerservices@selfridges.com** to create a paper trail, then escalate via: (1) a public Trustpilot review, their team replies to most; (2) Section 75 of the Consumer Credit Act if you paid by credit card over £100; (3) chargeback through your card issuer for debit cards.

Can I return Selfridges items from the USA?

Yes, Selfridges accepts US returns, but the window is generally 14 to 28 days depending on the order type, and taxes, duties and delivery costs paid at checkout will **not** be refunded. You'll only be refunded the tax-free price of the products returned. Use the returns portal at returns.selfridges.com and check for any additional return shipping or customs costs before posting back.

Can I cancel a Selfridges Rental order?

Yes. Selfridges Rental gives you the right to cancel any purchase up to **14 days after delivery**. Email Selfridges Rental with your name, address and order reference, or use the cancellation form included in the parcel. You'll be responsible for the return cost and risk, and rental fees already paid are non-refundable if you delete your account mid-rental period.

Does Selfridges have a cancellation fee?

No, Selfridges does not charge a cancellation fee for orders cancelled within the 14-day statutory window. Returns are complimentary. The only costs you may bear are: non-refundable taxes/duties on non-UK shipments, return shipping for some third-party brand exceptions (Rolex, Cartier etc.), and potential deductions if a Rental product is returned damaged.

REFUND GUIDE

How to Get a Selfridges Refund After 14 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Selfridges.

Last verified 29 Jun 2026 against Selfridges’s own Terms · UK, US, and EU rights covered below

The short answer

Selfridges gives you 14 days from receiving your order to tell them you want to cancel, then another 14 days to return the product. Refunds go back to the original payment method within ~5 working days of receipt (some banks take up to 14 days). Gift card and e-Voucher purchases are refunded as store credit, not cash. Taxes, duties and delivery costs on non-UK orders are not refundable.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Selfridges, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Selfridges actually says

“You have a statutory right to cancel your contract of sale for a Product made via the Platforms at any time up to fourteen (14) days after the day on which you receive or collect your Order. You must inform us within that timeframe if you wish to exercise your right of cancellation.”
, verbatim from Selfridges’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Selfridges refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Selfridges’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Selfridges for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Selfridges subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Selfridges can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Selfridges has ~45 days to defend. Works regardless of where Selfridges is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Selfridges charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Selfridges is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservices@selfridges.com, the route yoink has verified actually gets read for Selfridges.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Selfridges team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Selfridges

If your order hasn't been dispatched, contact Customer Services via Live Chat or call **0800 123 400** (UK) / **+44 113 369 8040** (overseas). You can also email **customerservices@selfridges.com**. Once Selfridges has your cancellation notice and the order hasn't shipped, they'll refund the original purchase price and delivery charge within 14 days. If it has already shipped, you must accept delivery then return the product within 14 days of notifying them.