How do I cancel my ROKA Mayfair reservation?

You have three options: (1) cancel via the confirmation email link from OpenTable or SevenRooms if you booked online; (2) call the restaurant on **+44 20 7305 5644** (lines open daily 10:00 to 20:00); or (3) email **infomayfair@rokarestaurant.com** with your name, booking date/time and party size. Do it **more than 24 hours** before the slot to avoid the £20-per-person late-cancellation charge.

How much is the ROKA no-show fee?

£20 per guest. It's applied automatically to the card ROKA took at the time of booking for any cancellation made inside 24 hours of the reservation, and for any no-show. A party of four therefore forfeits £80. On special-occasion dates (Valentine's, NYE, Christmas) the fee can be higher, check your confirmation email, which sets out the specific terms for that date.

ROKA charged me for a no-show but I actually dined there, what do I do?

This has been reported publicly on TripAdvisor. Reply to the charge notification (or email **infomayfair@rokarestaurant.com**) attaching your itemised bill, card receipt or a bank statement showing the meal payment on the same date. Ask for immediate reversal. If the restaurant refuses within 7 days, raise a **chargeback** with your card issuer citing 'services already paid for'.

Do I need to cancel if I'm just running late?

Not necessarily, but you must call. ROKA holds tables for **20 minutes** past the booked time; after that late arrivals may have their dining time shortened or, on busy nights, treated as a no-show. If you're delayed, phone **+44 20 7305 5644** as soon as possible and the team says they'll do their best to accommodate you.

Can I cancel a group booking at ROKA Mayfair?

Group reservations of 10+ guests and experience packages are on separate terms shared before booking, usually with a non-refundable deposit and a longer cancellation window than 24 hours. To cancel, contact the group-dining coordinator (large-group enquiries at ROKA Mayfair have historically gone through **sammie@rokarestaurant.com**) or email **infomayfair@rokarestaurant.com** and request the specific event-contract terms in writing before you agree to any charge.

Does ROKA Mayfair take deposits?

Standard à la carte and tasting-menu reservations do **not** take an upfront deposit, only card details are held to cover potential no-show fees. Pre-paid upgrades (special menus, add-ons) and group / experience packages are the exception: those payments are taken up front and are non-refundable if you cancel late or don't show.

How do I contact ROKA Mayfair customer service?

Direct restaurant contacts are: **email infomayfair@rokarestaurant.com**, **phone +44 20 7305 5644** (10:00 to 20:00 daily), or in person at 30 North Audley Street, London W1K 6ZF. There's no central Azumi Group support line published, the individual restaurant handles its own reservations, refunds and complaints. For escalations, ask reservations to route your complaint to Azumi Group guest relations.

Why am I still being charged after cancelling ROKA Mayfair?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my ROKA Mayfair account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel ROKA Mayfair Without the £20 Fee.

Q: Does ROKA Mayfair charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel ROKA Mayfair and what to expect.

Last verified 18 Jul 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, contact, web-search

The fastest way

To cancel a ROKA Mayfair booking, email infomayfair@rokarestaurant.com or call +44 20 7305 5644 at least 24 hours before your reservation to avoid the £20-per-person no-show fee. Use subject line 'Cancellation request, [name], [date/time]'. Confirmation typically arrives within one business day.

Or let yoink do it for you.

30 seconds. AI emails ROKA Mayfair, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
infomayfair@rokarestaurant.com, yoink-verified working email for ROKA Mayfair (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi ROKA Mayfair team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

ROKA Mayfair plans you can cancel

Standard Reservation (à la carte / tasting)
Card details required at booking; free cancellation if made more than 24 hours before the reservation.
Reservation with Pre-Paid Upgrade
Upgrade element is non-refundable on late cancellation or no-show.
Group Booking / Experience Package (10+ guests)
Separate group terms shared prior to booking; typically stricter than the standard 24-hour rule.

What happens to what you’ve already paid

ROKA Mayfair holds card details at booking but does not charge upfront for standard tables. Cancel more than 24 hours before your slot and you pay nothing. Cancel inside 24 hours or no-show and they charge £20 per guest to the card on file. Pre-paid upgrades and group/experience deposits are non-refundable once inside the cancellation window.

“All reservations require card details and are subject to a 24-hour cancellation policy Cancellations made with less than 24 hours' notice, or no-shows, will incur a charge of £20 per person Cancellation terms may vary on special occasions and selected dates”
, ROKA Mayfair terms

1-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated ROKA Mayfair refund guide , same data, but framed around the policy + escalation paths.

Does ROKA Mayfair charge a cancellation fee?

We found no cancellation fee in ROKA Mayfair’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling ROKA Mayfair

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling through OpenTable/SevenRooms after the 24-hour window, The £20-per-person fee is auto-charged to the card ROKA holds regardless of which platform you booked through.
✕ Ignoring the booking (silent no-show), Card on file is charged automatically; several TripAdvisor guests report being billed even when they claim they did attend.
✕ Trying to cancel a pre-paid upgrade for a partial refund, Terms state upgrade payments are non-refundable in the event of a late cancellation or no-show.
✕ Cancelling a group / experience booking under the standard 24-hour rule, Group and experience packages have separate, stricter terms shared before booking, usually with non-refundable deposits.

Cancelled ROKA Mayfair but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from ROKA Mayfair, treat it as not cancelled. Email infomayfair@rokarestaurant.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on ROKA Mayfair’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if ROKA Mayfair charges again.

How ROKA Mayfair will try to keep you

ROKA Mayfair may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Ask to move (not cancel) the reservation to a later date to avoid the fee”
You say: Under a 24-hour policy most restaurants waive the fee for a good-faith rebook. Ask the reservations team to move the booking rather than cancel, quote your booking reference and a new preferred date.
They’ll say: “Dispute an incorrect 'no-show' charge with evidence”
You say: TripAdvisor guests report being charged for no-shows despite dining. Reply to the charge email with the itemised bill, card receipt or bank statement from the visit and ask for a same-day reversal, under UK Consumer Rights the trader must not charge for services already delivered.
They’ll say: “Chargeback via card issuer if ROKA won't reverse the fee”
You say: If reservations refuse to refund an incorrect £20pp charge, raise a chargeback with your bank citing 'services not rendered as described'. Section 75 also applies if the total charged is over £100 and paid by credit card.
They’ll say: “Escalate large-group deposit disputes to Azumi Group head office”
You say: ROKA is owned by the Azumi Group (Zuma, INKO NITO, Oblix, Etaru). For group/experience deposit disputes the local reservations team won't budge, request escalation to Azumi Group guest relations in writing.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of ROKA Mayfair’s own policy.
Consumer Rights Act 2015
Services must be as described.
If ROKA Mayfair’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; ROKA Mayfair has ~45 days to defend.

Delete your ROKA Mayfair account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in ROKA Mayfair’s account settings, email infomayfair@rokarestaurant.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling ROKA Mayfair

ROKA Mayfair operates a **24-hour cancellation policy**. All reservations require card details at the time of booking. Cancel more than 24 hours before your booked time and you pay nothing. Cancel with less than 24 hours' notice, or fail to show up, and ROKA charges **£20 per person** to the card on file. Terms may be stricter on Valentine's, NYE and other special dates, and group bookings have their own contract.

Money-back questions (windows, pro-rata, chargebacks) are covered in the ROKA Mayfair refund guide. Need a human for something else entirely? The ROKA Mayfair contact guide lists every channel that actually answers.