How do I cancel my ROKA Mayfair reservation?

You have three options: (1) cancel via the confirmation email link from OpenTable or SevenRooms if you booked online; (2) call the restaurant on **+44 20 7305 5644** (lines open daily 10:00 to 20:00); or (3) email **infomayfair@rokarestaurant.com** with your name, booking date/time and party size. Do it **more than 24 hours** before the slot to avoid the £20-per-person late-cancellation charge.

How much is the ROKA no-show fee?

£20 per guest. It's applied automatically to the card ROKA took at the time of booking for any cancellation made inside 24 hours of the reservation, and for any no-show. A party of four therefore forfeits £80. On special-occasion dates (Valentine's, NYE, Christmas) the fee can be higher, check your confirmation email, which sets out the specific terms for that date.

Can I get a refund on a ROKA gift voucher?

ROKA's gift-voucher order form only accepts BACS or direct payment and the voucher is picked up in person from reception, with a minimum purchase of £500. The site doesn't publish a refund policy for vouchers, so treat them as non-refundable once issued. If you paid and never collected, email **infomayfair@rokarestaurant.com** quoting the order reference and request a refund under UK Consumer Rights (services not supplied).

ROKA charged me for a no-show but I actually dined there, what do I do?

This has been reported publicly on TripAdvisor. Reply to the charge notification (or email **infomayfair@rokarestaurant.com**) attaching your itemised bill, card receipt or a bank statement showing the meal payment on the same date. Ask for immediate reversal. If the restaurant refuses within 7 days, raise a **chargeback** with your card issuer citing 'services already paid for'.

Can I cancel a group booking at ROKA Mayfair?

Group reservations of 10+ guests and experience packages are on separate terms shared before booking, usually with a non-refundable deposit and a longer cancellation window than 24 hours. To cancel, contact the group-dining coordinator (large-group enquiries at ROKA Mayfair have historically gone through **sammie@rokarestaurant.com**) or email **infomayfair@rokarestaurant.com** and request the specific event-contract terms in writing before you agree to any charge.

Does ROKA Mayfair take deposits?

Standard à la carte and tasting-menu reservations do **not** take an upfront deposit, only card details are held to cover potential no-show fees. Pre-paid upgrades (special menus, add-ons) and group / experience packages are the exception: those payments are taken up front and are non-refundable if you cancel late or don't show.

How do I contact ROKA Mayfair customer service?

Direct restaurant contacts are: **email infomayfair@rokarestaurant.com**, **phone +44 20 7305 5644** (10:00 to 20:00 daily), or in person at 30 North Audley Street, London W1K 6ZF. There's no central Azumi Group support line published, the individual restaurant handles its own reservations, refunds and complaints. For escalations, ask reservations to route your complaint to Azumi Group guest relations.

Can I dispute the £20 fee with my bank?

Yes. If ROKA charged you unfairly (you cancelled in time, you actually attended, or the charge was more than £20pp) and refuses to refund, raise a **chargeback** with your card issuer under the 'services not rendered' or 'incorrect amount' reason codes. If the charge went on a credit card and any linked spend exceeds £100, you also have **Section 75** rights against the card issuer under the Consumer Credit Act.

REFUND GUIDE

How to Get a ROKA Mayfair Refund on a No-Show Fee.

Inside 1 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for ROKA Mayfair.

Last verified 18 Jul 2026 against ROKA Mayfair’s own Terms · UK, US, and EU rights covered below

The short answer

ROKA Mayfair holds card details at booking but does not charge upfront for standard tables. Cancel more than 24 hours before your slot and you pay nothing. Cancel inside 24 hours or no-show and they charge £20 per guest to the card on file. Pre-paid upgrades and group/experience deposits are non-refundable once inside the cancellation window.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ROKA Mayfair, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What ROKA Mayfair actually says

“All reservations require card details and are subject to a 24-hour cancellation policy Cancellations made with less than 24 hours' notice, or no-shows, will incur a charge of £20 per person Cancellation terms may vary on special occasions and selected dates”
, verbatim from ROKA Mayfair’s terms

1-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a ROKA Mayfair refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note ROKA Mayfair’s own policy works on a 1-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with ROKA Mayfair for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ROKA Mayfair subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ROKA Mayfair can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ROKA Mayfair has ~45 days to defend. Works regardless of where ROKA Mayfair is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ROKA Mayfair charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ROKA Mayfair is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use infomayfair@rokarestaurant.com, the route yoink has verified actually gets read for ROKA Mayfair.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ROKA Mayfair team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for ROKA Mayfair

ROKA Mayfair operates a **24-hour cancellation policy**. All reservations require card details at the time of booking. Cancel more than 24 hours before your booked time and you pay nothing. Cancel with less than 24 hours' notice, or fail to show up, and ROKA charges **£20 per person** to the card on file. Terms may be stricter on Valentine's, NYE and other special dates, and group bookings have their own contract.