Can I get a refund on Roblox Premium?

Officially no — Roblox's Subscription Terms state memberships are non-refundable and you waive statutory refund rights (including the EU 14-day withdrawal period) to the maximum extent permitted by law. In practice, Roblox operates a 'permissive refund policy' for unauthorised charges (e.g. a child using a parent's card). Contact Roblox support at info@roblox.com **before** disputing the charge with your bank — once disputed, Roblox can no longer refund directly.

How do I cancel Roblox Premium on iPhone?

You can't cancel iOS-purchased Premium from inside Roblox. Open **Settings** on your iPhone > tap your **Apple ID** at the top > **Subscriptions** > tap **Roblox Premium** > **Cancel Subscription**. Do this at least 24 hours before your next billing date. Apple does not typically offer refunds after cancellation, so you'll keep benefits until the current period ends.

How do I cancel Roblox Premium without logging in?

If you can't access the Roblox account, contact Roblox support immediately with the username of the subscribed account — cancellation requests must be received before the renewal date. Email support-en@roblox.com or use the Roblox Support Form. If billing came via Apple, Google, Xbox or PayPal, you can also cancel from that store/provider without ever logging in to Roblox.

Will I lose my Robux if I cancel Roblox Premium?

No. Any Robux already deposited into your account — including that month's Premium stipend — remain yours after cancellation. You just stop receiving future monthly stipends. Items you bought or unlocked while Premium also stay in your inventory permanently. You do lose access to trading, publishing and reselling avatar items until you resubscribe (or, post-April 2026, switch to Roblox Plus).

Can I pause my Roblox Premium subscription instead of cancelling?

Roblox itself does not offer a pause option — only cancellation, which stops the renewal at the end of the current billing cycle. If you subscribed through Google Play, Google may prompt you with a 'pause' option before cancellation, but this only defers the charge for up to 3 months. To fully stop billing, choose Cancel rather than Pause.

My child spent money on Roblox without permission — can I get a refund?

Possibly. Roblox says: *"Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases."* This applies to Credit/Debit, PayPal and Google Play charges billed as 'Roblox'. Contact Roblox support **before** disputing with your bank — a chargeback blocks the direct refund and can get the account permanently closed. Apple, Xbox, PlayStation and Amazon charges must go through those stores instead.

How to cancel Roblox Premium auto renew?

Memberships bought through the Roblox website, iTunes and Google Play are recurring by default and will auto-renew unless cancelled. Go to **Settings > Subscriptions** (web/desktop) or your app store's subscription manager, and hit **Cancel Renewal**. Windows and Amazon app-store purchases are single-month and do not auto-renew, so no action is needed there.

What happens to Roblox Premium after April 30 2026?

Roblox Premium is closed to new sign-ups as of April 30, 2026, replaced by Roblox Plus at $4.99/month. Existing Premium subscribers can continue their plan, but *"should they cancel, the option to resubscribe will no longer be available."* From May 30, 2026 several Premium perks (e.g. the 10% Robux purchase bonus and Premium logo) are being removed. If you want the discount and free private servers instead, switch to Plus.

Why is my Roblox cancel button greyed out?

Usually one of three reasons: (1) the membership is already cancelled or set to expire; (2) you're viewing an account other than the one that owns the subscription; or (3) you subscribed via a mobile app or console store, in which case cancellation must happen inside Apple, Google Play, Xbox, PlayStation or Amazon — Roblox cannot cancel those on your behalf. Check the receipt to see which store billed you.

How long does a Roblox refund take?

Roblox does not publish a formal refund SLA. When Roblox does agree to refund (usually unauthorised child purchases on card/PayPal/Google Play), users typically report the money back within 5-10 business days. For moderated/deleted items where a Robux refund is granted, Roblox has been reported to take 7-14 business days. Apple/Xbox/Amazon refunds follow that provider's own timeline.

What if Roblox ignores my cancellation or refund request?

First, resubmit through the Roblox Support Form and email info@roblox.com quoting the transaction ID, username and date. If ignored for 14+ days, UK users can pursue a Section 75 claim (for card purchases over £100) or file with the ombudsman; EU users can invoke the Consumer Rights Directive; US users can file with the FTC and, in California, invoke the Automatic Renewal Law. Only chargeback as a last resort — Roblox may close the account.

UNRATED TO CANCEL

How to Cancel Roblox Premium Before It Renews.

Roblox typically charges £4.99/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

Cancel Roblox Premium at Settings > Subscriptions > Cancel Renewal on the platform you bought it (web, iOS, Android, Xbox). Memberships are non-refundable, but Roblox runs a 'permissive refund policy' for unauthorised child purchases — email info@roblox.com with subject 'Unauthorised charge – refund request'. Cancellation is instant; refunds typically resolve in 5-10 business days.

£4.99/motypical charge

£60/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails Roblox, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support-en@roblox.com — yoink-verified working email for Roblox (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Roblox team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Roblox plans you can cancel

Roblox Premium 450
Closed to new sign-ups as of April 30, 2026; existing subscribers can retain but not resubscribe after cancellation.
$4.99/mo
Roblox Premium 1000
Closed to new sign-ups; can cancel any time before renewal via Settings > Subscriptions.
$9.99/mo
Roblox Premium 2200
Closed to new sign-ups; renewal cancellable via Settings > Subscriptions or app store.
$19.99/mo
Roblox Plus
Launched April 30, 2026. Cancel via Settings > Subscriptions before the renewal date.
$4.99/mo

Roblox’s refund policy

Roblox's official position is that all subscription payments (Premium and Plus) and Robux purchases are non-refundable. However, Roblox operates a 'permissive refund policy' for unauthorised charges — mainly kids buying without a parent's consent — for card, PayPal and Google Play charges. Apple, Xbox, PlayStation, Meta Quest, Samsung and Amazon purchases must be refunded by the store, not Roblox. Contact Roblox support BEFORE disputing the charge with your bank, or you lose the direct-refund route.

“Refunds, Transfers, and Withdrawals: Subscriptions are non-refundable and non-transferable. To the maximum extent permitted by law, you agree to waive any statutory rights that may otherwise entitle you to a refund, such as any right to withdraw or "cooling off" period that may be available after your initial purchase (for example, a 14-day period for those in the European Union).”
— Roblox terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Roblox refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Roblox

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling on the Roblox website when you subscribed through the mobile app — Premium Memberships purchased via a mobile app cannot be canceled inside Roblox itself; they must be managed through your device's app store (Apple, Google Play).
✕ Requesting a pro-rata refund for the unused part of a paid month — Roblox terms explicitly waive any refund and cooling-off rights to the maximum extent permitted by law; benefits simply continue until the end of the paid period.
✕ Pausing the subscription instead of cancelling — Roblox does not offer a pause option — only cancellation, which stops renewal at the end of the current billing cycle.
✕ Disputing the charge with your bank before contacting Roblox — Once disputed, Roblox will be unable to provide a direct or immediate refund due to the payment provider's dispute process, and the account can be deleted.
✕ Asking Roblox to refund an Apple/Xbox/PlayStation/Amazon charge — These third-party payment providers require refunds to go through their own support services; Roblox cannot process them.
✕ Refunding Robux you have already spent on virtual items — Robux and Virtual Content transactions are treated as final once credited/spent; refunds are only considered for unauthorized purchases or technical errors.

How Roblox will try to keep you

Roblox may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free 1-month trial of Roblox Plus stacked on top of an existing Premium subscription to keep you paying”
You say: Decline the trial or cancel Premium first — the trial converts silently once the month ends and Roblox Plus renews at $4.99/month.
They’ll say: “Google Play offering a 'pause subscription' option instead of cancellation, plus a feedback form that must be completed”
You say: Skip 'pause' — it only defers the charge. Select 'cancel', submit any dummy feedback answer, and confirm to fully stop billing.
They’ll say: “Warning that if you cancel Premium you can never resubscribe (post-April 2026)”
You say: This is factually true but not a reason to keep paying — Roblox Plus replaces Premium for $4.99 with different perks; you're not locked out of the platform, only the legacy plan.
They’ll say: “Framing 'you keep your Robux stipend until renewal' as a benefit to delay cancelling”
You say: Cancel immediately after collecting the current month's Robux — benefits continue to end of the paid period regardless, so waiting only risks forgetting.
They’ll say: “Directing unauthorised-charge complaints to a generic support form instead of the billing team”
You say: Email info@roblox.com and support-en@roblox.com in the same thread, quote 'permissive refund policy for unauthorized purchases', and list the Roblox username, transaction ID and last-4 of the card BEFORE opening a chargeback.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Roblox to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Roblox to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Roblox’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Roblox’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Roblox must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Roblox’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Roblox has ~45 days to defend.

Common questions about cancelling Roblox

Log in at roblox.com, click the gear icon > **Settings** > **Subscriptions** (or **Billing**), select your active plan and click **Cancel Renewal**. On iPhone/iPad cancel via Settings > Apple ID > Subscriptions; on Android via Google Play > Payments & Subscriptions. Cancellation must be received before the renewal date. You keep Premium benefits until the end of the current paid month.