How do I cancel Roblox Premium on iPhone?

You can't cancel iOS-purchased Premium from inside Roblox. Open **Settings** on your iPhone > tap your **Apple ID** at the top > **Subscriptions** > tap **Roblox Premium** > **Cancel Subscription**. Do this at least 24 hours before your next billing date. Apple does not typically offer refunds after cancellation, so you'll keep benefits until the current period ends.

Can I pause my Roblox Premium subscription instead of cancelling?

Roblox itself does not offer a pause option — only cancellation, which stops the renewal at the end of the current billing cycle. If you subscribed through Google Play, Google may prompt you with a 'pause' option before cancellation, but this only defers the charge for up to 3 months. To fully stop billing, choose Cancel rather than Pause.

My child spent money on Roblox without permission — can I get a refund?

Possibly. Roblox says: *"Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases."* This applies to Credit/Debit, PayPal and Google Play charges billed as 'Roblox'. Contact Roblox support **before** disputing with your bank — a chargeback blocks the direct refund and can get the account permanently closed. Apple, Xbox, PlayStation and Amazon charges must go through those stores instead.

How long does a Roblox refund take?

Roblox does not publish a formal refund SLA. When Roblox does agree to refund (usually unauthorised child purchases on card/PayPal/Google Play), users typically report the money back within 5-10 business days. For moderated/deleted items where a Robux refund is granted, Roblox has been reported to take 7-14 business days. Apple/Xbox/Amazon refunds follow that provider's own timeline.

What if Roblox ignores my cancellation or refund request?

First, resubmit through the Roblox Support Form and email info@roblox.com quoting the transaction ID, username and date. If ignored for 14+ days, UK users can pursue a Section 75 claim (for card purchases over £100) or file with the ombudsman; EU users can invoke the Consumer Rights Directive; US users can file with the FTC and, in California, invoke the Automatic Renewal Law. Only chargeback as a last resort — Roblox may close the account.

REFUND GUIDE

How to Get a Roblox Refund on Unauthorised Charges.

Here's what Roblox actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified today against Roblox’s own Terms · UK, US, and EU rights covered below

The short answer

Roblox's official position is that all subscription payments (Premium and Plus) and Robux purchases are non-refundable. However, Roblox operates a 'permissive refund policy' for unauthorised charges — mainly kids buying without a parent's consent — for card, PayPal and Google Play charges. Apple, Xbox, PlayStation, Meta Quest, Samsung and Amazon purchases must be refunded by the store, not Roblox. Contact Roblox support BEFORE disputing the charge with your bank, or you lose the direct-refund route.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Roblox, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Roblox actually says

“Refunds, Transfers, and Withdrawals: Subscriptions are non-refundable and non-transferable. To the maximum extent permitted by law, you agree to waive any statutory rights that may otherwise entitle you to a refund, such as any right to withdraw or "cooling off" period that may be available after your initial purchase (for example, a 14-day period for those in the European Union).”
— verbatim from Roblox’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Roblox charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Roblox made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Roblox’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Roblox for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Roblox subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Roblox can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Roblox is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Roblox has ~45 days to defend. Works regardless of where Roblox is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support-en@roblox.com — the route yoink has verified actually gets read for Roblox.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Roblox team,

I'm writing to request a refund for my recent Roblox subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Roblox

Officially no — Roblox's Subscription Terms state memberships are non-refundable and you waive statutory refund rights (including the EU 14-day withdrawal period) to the maximum extent permitted by law. In practice, Roblox operates a 'permissive refund policy' for unauthorised charges (e.g. a child using a parent's card). Contact Roblox support at info@roblox.com **before** disputing the charge with your bank — once disputed, Roblox can no longer refund directly.