How to Cancel RevenueCat Before the 30-Day Renewal.

The 4-step cancellation

1. Email the verified address

   legal@revenuecat.com, yoink-verified working email for RevenueCat (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi RevenueCat team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

RevenueCat plans you can cancel

• Pro

  Free until $2,500 monthly tracked revenue (MTR); then 1% of MTR. Cancel at least 30 days before renewal per Terms §5.3.

  $0.00/mo
• Growth Tools

  Usage-based, only pay 1% of MTR on tracked conversions. Same 30-day pre-renewal notice applies.

• Enterprise

  Custom pricing, cancellation terms governed by your signed Order; usually requires written notice 30+ days before the renewal date.

What happens to what you’ve already paid

RevenueCat doesn't publish a consumer-style refund policy because it's a B2B service. The Terms only commit to billing-dispute adjustments if you flag the error within 30 days of the first incorrect statement. Subscriptions auto-renew and you must cancel at least 30 days before renewal to avoid the next charge. There's no pro-rata refund mechanism in the published Terms.

“If Customer believes that RevenueCat has billed Customer incorrectly, Customer must contact RevenueCat no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.”

, RevenueCat terms

Asking specifically for money back, not just a cancellation? See the dedicated RevenueCat refund guide , same data, but framed around the policy + escalation paths.

Does RevenueCat charge a cancellation fee?

We found no cancellation fee in RevenueCat’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling RevenueCat

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Emailing compliance@revenuecat.com or legal@revenuecat.com to cancel, Those addresses are reserved for legal/compliance notices in the Terms, billing and cancellation requests go through the in-dashboard Contact Us form, not legal inboxes.
• ✕ Cancelling on the day of renewal, Terms §5.3 requires cancellation at least 30 days before renewal; cancelling later still triggers the next billing cycle.
• ✕ Deleting your account before deleting Projects, RevenueCat won't delete Projects for you; account deletion is blocked until every Project is removed first.
• ✕ Expecting account deletion to cancel your end-users' subscriptions, Per RevenueCat docs, shutting down your RevenueCat account does not cancel your customers' active App Store / Play Store subscriptions.
• ✕ Posting in the RevenueCat Community forum to request cancellation, The community is for public developer discussion, not account actions; staff explicitly direct billing/account issues to the in-dashboard support form.

Cancelled RevenueCat but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from RevenueCat, treat it as not cancelled. Email legal@revenuecat.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on RevenueCat’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if RevenueCat charges again.

How RevenueCat will try to keep you

RevenueCat may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Downgrade-to-free pitch, staying on Pro is free under $2,500 MTR, so support may suggest just staying on the free tier instead of fully cancelling.”

  You say: Acknowledge the free tier exists, but state you want the account fully closed under §5.3 of the Terms and ask for written confirmation of the cancellation effective date.

• They’ll say: “30-day renewal-notice clause, if you miss the 30-day window, support may insist the next cycle is still owed.”

  You say: Confirm cancellation in writing immediately, ask them to disable auto-renewal at the end of the current paid period, and dispute any charge billed within 30 days of your written notice as a billing error under §5.2.

• They’ll say: “Custom Enterprise SLA lock-in, Enterprise customers are pushed toward renegotiation or pause rather than termination.”

  You say: Reference the specific termination clause in your signed Order, send notice to legal@revenuecat.com as a legal notice (not a support request), and request a final invoice through the dashboard.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your RevenueCat account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in RevenueCat’s account settings, email legal@revenuecat.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling RevenueCat

Money-back questions (windows, pro-rata, chargebacks) are covered in the RevenueCat refund guide. Need a human for something else entirely? The RevenueCat contact guide lists every channel that actually answers.

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