Can I downgrade instead of cancelling?

Yes, the simplest downgrade is to let your MTR fall below **$2,500**, which puts you back on the free Pro tier with no charges. If you're on a legacy plan, the pricing FAQ notes that legacy plans were grandfathered, but you can switch to the current Pro pricing through the dashboard. Enterprise customers should reference the downgrade language in their signed Order before cancelling outright.

What happens if RevenueCat ignores my cancellation request?

Send a written notice via the dashboard Contact Us form **and** copy legal@revenuecat.com so there's a timestamped record. Cite §5.3 (Automatic Renewal; Cancellation) and §5.2 (Billing Disputes) of the Terms. If a charge posts after your written notice date, dispute it within 30 days as a billing error. As a last resort, US customers can chargeback through their card issuer; EU/UK customers can escalate via their bank's dispute process.

REFUND GUIDE

How to Get a RevenueCat Refund Within 30 Days.

Q: Can I get a refund from RevenueCat?

RevenueCat doesn't publish a consumer refund window because it's a B2B service. The only commitment in the Terms (§5.2) is that billing-dispute adjustments are available if you flag the error within **30 days** of the first incorrect statement. Send the dispute through the dashboard Contact Us form, escalate to legal@revenuecat.com only if Support won't engage. Pro-rata refunds for mid-cycle cancellation aren't promised.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for RevenueCat.

Last verified 25 Jun 2026 against RevenueCat’s own Terms · UK, US, and EU rights covered below

The short answer

RevenueCat doesn't publish a consumer-style refund policy because it's a B2B service. The Terms only commit to billing-dispute adjustments if you flag the error within 30 days of the first incorrect statement. Subscriptions auto-renew and you must cancel at least 30 days before renewal to avoid the next charge. There's no pro-rata refund mechanism in the published Terms.

Or let yoink chase the refund.

30 seconds to set up. yoink emails RevenueCat, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What RevenueCat actually says

“If Customer believes that RevenueCat has billed Customer incorrectly, Customer must contact RevenueCat no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.”
, verbatim from RevenueCat’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a RevenueCat refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note RevenueCat’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a RevenueCat charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, RevenueCat has ~45 days to defend. Works regardless of where RevenueCat is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail RevenueCat can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If RevenueCat is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use legal@revenuecat.com, the route yoink has verified actually gets read for RevenueCat.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi RevenueCat team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for RevenueCat

Log into the RevenueCat dashboard, open **Account Settings**, and use the in-app **Contact Us** / support form to request cancellation, there is no public cancellation email. Per the Terms of Use §5.3, you must cancel **at least 30 days before your renewal date** or the next billing cycle will still be charged. If you're on the free tier (under $2,500 MTR) there's nothing to cancel; you can simply delete the account.

Cancelling rather than claiming money back? See the RevenueCat cancellation guide. For every other support channel, the RevenueCat contact guide.