How to Get a RevenueCat Refund Within 30 Days.
Inside 30 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for RevenueCat.
Last verified today against RevenueCat’s own Terms · UK, US, and EU rights covered below
The short answer
RevenueCat doesn't publish a consumer-style refund policy because it's a B2B service. The Terms only commit to billing-dispute adjustments if you flag the error within 30 days of the first incorrect statement. Subscriptions auto-renew and you must cancel at least 30 days before renewal to avoid the next charge. There's no pro-rata refund mechanism in the published Terms.
Or let yoink chase the refund.
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Get yoink (App Store) →What RevenueCat actually says
RevenueCat doesn't publish a consumer-style refund policy because it's a B2B service. The Terms only commit to billing-dispute adjustments if you flag the error within 30 days of the first incorrect statement. Subscriptions auto-renew and you must cancel at least 30 days before renewal to avoid the next charge. There's no pro-rata refund mechanism in the published Terms.
“If Customer believes that RevenueCat has billed Customer incorrectly, Customer must contact RevenueCat no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.”
— verbatim from RevenueCat’s terms
What you can claim, by region
Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.
United States
- Fair Credit Billing Act (FCBA)Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a RevenueCat charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
- California ARL refund rightRefund if cancel was blocked or unclear.
If RevenueCat made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
- FTC enforcement actionsFTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document RevenueCat’s flow, file at reportfraud.ftc.gov.
United Kingdom
- Section 75, Consumer Credit ActCredit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with RevenueCat for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
- Consumer Contracts Regulations 2013Full refund within the 14-day window.
Inside 14 days of starting any RevenueCat subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
- Citizens Advice + Trading StandardsFor repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail RevenueCat can’t ignore.
European Union
- Consumer Rights Directive 2011/83/EU14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
- ECC-Net cross-border escalationEU Consumer Centre network mediates against EU sellers.
If RevenueCat is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.
Worldwide
- Card-issuer chargebackVisa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, RevenueCat has ~45 days to defend. Works regardless of where RevenueCat is headquartered.
- PayPal Buyer ProtectionIf you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.
The 4-step refund email
Email the right address
Use
legal@revenuecat.com— the route yoink has verified actually gets read for RevenueCat.Use a clear subject line
Subject:
Refund Request — [your account email]Send this body
Hi RevenueCat team, I'm writing to request a refund for my recent RevenueCat subscription charge. Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method. If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here. Best, [your name]
Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.
Refund FAQ for RevenueCat
Log into the RevenueCat dashboard, open **Account Settings**, and use the in-app **Contact Us** / support form to request cancellation — there is no public cancellation email. Per the Terms of Use §5.3, you must cancel **at least 30 days before your renewal date** or the next billing cycle will still be charged. If you're on the free tier (under $2,500 MTR) there's nothing to cancel; you can simply delete the account.
Other refund guides.
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