Why can't I delete my Redis Cloud subscription?

Two common blockers: (1) databases still exist under the subscription, Redis won't let you cancel until the database count is zero, so delete each one from Configuration > Danger Zone first; (2) outstanding invoices, any unpaid balance must be cleared before cancellation. You also need to be signed in as the **Account Owner**; other roles can't cancel. If the subscription was bought via AWS or GCP Marketplace, the Delete button in Redis won't stop billing, you have to unsubscribe in the marketplace.

Is Redis Cloud free tier really free?

Yes, the Free plan is $0 forever for one 30 MB shared database with best-effort SLA and community support. There's no card required and it doesn't auto-upgrade. AWS Marketplace separately advertises a $500 free trial credit for paid Redis Cloud, but that does require a subscription so set a calendar reminder before it expires. If you only want to stop a free DB, just delete the database, no cancellation flow is needed.

How do I cancel a Redis Cloud subscription bought via AWS Marketplace?

You can't cancel an AWS Marketplace subscription from the Redis Cloud Console, billing and cancellation are managed through the AWS Marketplace console. Go to **AWS Marketplace > Manage subscriptions**, find Redis Cloud, and choose **Cancel subscription**. The AWS listing notes 'Subscriptions have no end date and may be canceled any time.' For refund questions, AWS directs you to contact the seller (Redis) support team via the Redis Support Portal, refunds are not automatic.

What happens to my data if I cancel Redis Cloud?

Cancellation requires you to delete every database first, and Redis warns that once a subscription is deleted it cannot be recovered. Back up or export your data before you click Delete, RDB exports can be triggered from the database Configuration tab. If you also want personal data erased (GDPR/CCPA), submit a Privacy Request Form after cancellation; Redis may still retain billing and operational records as required by law.

Can I pause my Redis Cloud subscription instead of cancelling?

There's no native pause option. The closest equivalent is to downgrade, e.g., move from Pro to Essentials, or scale an Essentials DB down to the 30 MB free tier so billing drops to $0 without losing data. Redis docs note Free plans can be seamlessly upgraded later with no data loss, so this is the safest 'pause' for a side project. For Pro/Annual customers locked into a term, ask Support about credits or scope reduction rather than full cancellation.

How do I delete my Redis Cloud account?

Account deletion is separate from subscription cancellation. First, delete all databases, then all subscriptions, remove all users except the Owner, clear unpaid invoices, and remove payment methods. Then submit the Redis Privacy Request Form for permanent erasure. Only the Account Owner can do this. Redis verifies the account is clear before deleting; you'll get an email confirmation when erasure completes. Redis still retains billing/operational records as legally required.

Will Redis stop charging me immediately after I cancel?

For Essentials/Pro on direct billing, billing stops once the subscription is deleted in the Redis Cloud Console, but you remain liable for usage already accrued in the current cycle and you won't receive a credit for the unused portion. Outstanding balances must be cleared before cancellation completes. Marketplace customers should expect AWS or GCP to issue a final invoice covering usage up to the unsubscribe date.

Why am I still being charged after cancelling Redis?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Redis account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Redis Cloud Without Losing Data.

Q: Does Redis charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Redis and what to expect.

Last verified 27 days ago · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

To cancel Redis Cloud, sign in to the Redis Cloud Console as Account Owner, delete every database in the subscription, then open the subscription Overview tab and click Delete subscription. For refunds (rare, charges are non-refundable) email support via the Redis Support Portal with subject 'Cancellation + refund request, [account email]'. Confirmation is usually same business day.

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The 4-step cancellation

Email the verified address
legal@redis.com, yoink-verified working email for Redis (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Redis team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Redis plans you can cancel

Free
Shared cloud deployment, 30 MB single DB. Just delete the database, no billing to stop.
$0.00/mo
Essentials
Prepaid monthly. Delete databases first, then delete the subscription in the Cloud Console. Only the Account Owner can cancel.
$5.00/mo
Pro
Usage-based, minimum $200/month. Outstanding balances must be cleared before cancellation. Annual Pro plans are non-cancelable mid-term.

Redis’s refund policy

Redis Cloud charges are non-refundable by default, the Cloud Agreement states payments are non-cancelable and non-refundable except where Redis itself breaches the services warranty, in which case you can get a pro-rated refund of prepaid fees for the remainder of the Subscription. For mid-cycle cancellations the docs say 'Generally, charges are non-refundable' and ask you to contact Support with detail about the reasons. Rare exceptions (system error, immediate accidental start) are handled case-by-case. AWS/GCP Marketplace customers must request refunds via the seller-support team in the marketplace.

“All payment obligations are non-cancelable and all payments are non-refundable, except as expressly stated in this Agreement.”
, Redis terms

Pro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Redis refund guide , same data, but framed around the policy + escalation paths.

Does Redis charge a cancellation fee?

We found no cancellation fee in Redis’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Redis

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Clicking Delete subscription while databases still exist, You cannot delete a subscription until there are zero databases in the subscription, every DB must be removed first via the Configuration > Danger Zone > Delete Database flow.
✕ Cancelling as a team member or admin (not Account Owner), Only Account Owners can cancel a subscription; other roles will be blocked.
✕ Cancelling while invoices are unpaid, Outstanding balances must be cleared before cancellation will go through.
✕ Cancelling a Marketplace subscription inside the Redis Console, AWS or GCP Marketplace billing is managed partly through the cloud provider's marketplace console, you have to unsubscribe there, not in Redis Cloud.
✕ Expecting a refund for the current billing cycle, Most subscription charges are non-refundable, even if canceled mid-cycle; the Cloud Agreement makes payments non-cancelable and non-refundable.
✕ Deleting your Redis Cloud account to stop billing, Account deletion requires the subscription to be cancelled first and a separate Privacy Request Form submission, it is not a shortcut for cancellation.

Cancelled Redis but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Redis, treat it as not cancelled. Email legal@redis.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Redis’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Redis charges again.

How Redis will try to keep you

Redis may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support routes refund requests to a 'special circumstances' review and asks for detailed justification before escalating.”
You say: Quote the Billing & Payments doc back to them: 'For any special circumstances that may warrant a refund, please contact Support.' State the special circumstance plainly (forgotten test DB, duplicate subscription, accidental upgrade) and attach the invoice + console screenshot showing zero usage.
They’ll say: “Cancellation blocked because databases still exist or invoices are unpaid.”
You say: Before raising the ticket, delete every database (Configuration > Danger Zone), settle outstanding invoices, then cancel, otherwise Support will close the ticket and tell you to self-serve.
They’ll say: “Pro/Annual customers are pushed to ride out the term because annual fees are non-cancelable.”
You say: Cite Cloud TOS §6 services warranty: if Redis fails to correct a breach within a reasonable time you can terminate and receive a pro-rated refund of prepaid fees. Document specific SLA breaches (sub-99.999% uptime, missed P1 response times) with timestamps.
They’ll say: “Marketplace customers (AWS/GCP) bounced between Redis Support and the cloud provider.”
You say: Open the ticket with BOTH sides in parallel: AWS/GCP Marketplace for the unsubscribe, and Redis Support (via the Support Portal, Issue Type = billing question) to confirm the cancellation has flowed through.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Redis has ~45 days to defend.

Delete your Redis account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Redis’s account settings, email legal@redis.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Redis

Sign in to the Redis Cloud Console as the **Account Owner**, delete every database under the subscription (Configuration > Danger Zone > Delete Database), then open the subscription, go to the **Overview** tab and click **Delete subscription**. Confirm both prompts. Cancellation is immediate but does not refund the current cycle. Only the Account Owner can perform this, team members and admins are blocked. Marketplace subscriptions (AWS/GCP) must be cancelled inside the cloud provider's marketplace console instead.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Redis refund guide. Need a human for something else entirely? The Redis contact guide lists every channel that actually answers.

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