Can I get a refund from Redis?

Usually no. The Redis Cloud Agreement states payments are non-cancelable and non-refundable, and the Billing & Payments docs confirm 'charges are non-refundable.' Rare exceptions, system errors, immediate accidental subscriptions, or a documented breach of the services warranty, are handled case-by-case by Support. To request one, open a ticket via the Redis Support Portal (Issue Type = billing question) with the invoice, the reason, and any evidence. Annual Pro customers may be entitled to a pro-rated refund of prepaid fees if Redis fails to fix a warranty breach.

How do I cancel a Redis Cloud subscription bought via AWS Marketplace?

You can't cancel an AWS Marketplace subscription from the Redis Cloud Console, billing and cancellation are managed through the AWS Marketplace console. Go to **AWS Marketplace > Manage subscriptions**, find Redis Cloud, and choose **Cancel subscription**. The AWS listing notes 'Subscriptions have no end date and may be canceled any time.' For refund questions, AWS directs you to contact the seller (Redis) support team via the Redis Support Portal, refunds are not automatic.

What is Redis Cloud's refund policy for annual plans?

Annual Pro plans are explicitly non-cancelable mid-term under the Cloud Agreement, 'all payment obligations are non-cancelable and all payments are non-refundable, except as expressly stated.' The one expressly stated exception is a services-warranty breach: if Redis fails to correct a breach within a reasonable time after written notice, you may terminate the Transaction and receive a pro-rated refund of prepaid fees for the remainder of the Subscription. Document SLA misses in writing.

REFUND GUIDE

How to Get a Redis Cloud Refund.

Here's what Redis actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 27 days ago against Redis’s own Terms · UK, US, and EU rights covered below

The short answer

Redis Cloud charges are non-refundable by default, the Cloud Agreement states payments are non-cancelable and non-refundable except where Redis itself breaches the services warranty, in which case you can get a pro-rated refund of prepaid fees for the remainder of the Subscription. For mid-cycle cancellations the docs say 'Generally, charges are non-refundable' and ask you to contact Support with detail about the reasons. Rare exceptions (system error, immediate accidental start) are handled case-by-case. AWS/GCP Marketplace customers must request refunds via the seller-support team in the marketplace.

Or let yoink chase the refund.

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What Redis actually says

“All payment obligations are non-cancelable and all payments are non-refundable, except as expressly stated in this Agreement.”
, verbatim from Redis’s terms

Pro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Redis refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Redis charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Redis has ~45 days to defend. Works regardless of where Redis is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Redis can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Redis is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use legal@redis.com, the route yoink has verified actually gets read for Redis.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Redis team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Redis

Sign in to the Redis Cloud Console as the **Account Owner**, delete every database under the subscription (Configuration > Danger Zone > Delete Database), then open the subscription, go to the **Overview** tab and click **Delete subscription**. Confirm both prompts. Cancellation is immediate but does not refund the current cycle. Only the Account Owner can perform this, team members and admins are blocked. Marketplace subscriptions (AWS/GCP) must be cancelled inside the cloud provider's marketplace console instead.

Cancelling rather than claiming money back? See the Redis cancellation guide. For every other support channel, the Redis contact guide.