Does Receiptor AI have a free trial?

Yes, Receiptor AI offers a **14-day free trial** on its subscription plans (Starter, Growth, Scale). The trial auto-converts into a paid monthly subscription unless you cancel before it ends. To avoid being charged, cancel from your dashboard at least a day before the trial expiry date. If you're charged on the day the trial ends and cancel immediately, you're inside the 1-day post-trial refund window described in the refund policy.

Will I lose my extracted receipts if I cancel?

Receiptor AI says it doesn't store your original email content, only the extracted documents and message IDs. Before you cancel, export everything you might need: CSV, PDF or ZIP, or sync to Google Drive, Xero or QuickBooks. Once your billing cycle ends, dashboard access usually closes. If you need a final export after cancellation, email info@receiptor.ai while your account is still active and ask them to confirm export availability.

What email do I use to contact Receiptor AI support?

Use **info@receiptor.ai**, that's the address Receiptor's own help centre articles and Terms of Service point to for support, billing and privacy questions. There's also a live chat widget inside the help centre at help.receiptor.ai. Avoid the founders@company.com address that appears in the homepage markup, it's a template placeholder, not a real inbox. Replies typically arrive within one to two business days from the Merlino, Inc. team behind the product.

Can I pause my Receiptor AI subscription instead of cancelling?

Receiptor AI doesn't publicly document a 'pause' feature in its pricing or terms. The official options shown are cancel from the dashboard or downgrade to a cheaper tier (Starter at $29/month is the floor). If you have a seasonal use case (tax season only), email info@receiptor.ai and ask for a pause, they may offer it as a retention concession even though it isn't listed. Otherwise, cancel cleanly and re-subscribe when you need the service again.

Why am I still being charged after cancelling Receiptor AI?

Two common causes: (1) the cancellation was scheduled for end-of-cycle, so one final charge already in flight still posted; (2) per-unit overages (Items Checked $0.03, Documents Captured $0.04, Agent Queries $0.01) accrued before cancellation and bill on the next invoice. Pull up your dashboard usage and the Stripe receipt, then email info@receiptor.ai contesting any charge dated after your cancellation confirmation. If they won't refund, your card issuer's chargeback process is the next step.

How do I downgrade my Receiptor AI plan?

Open your account billing settings and switch plans, Scale ($199) → Growth ($79) → Starter ($29). Your existing plan continues until the end of the current billing cycle, then the lower tier begins automatically. Remember each tier has lower included add-on allowances (Items Checked, Documents Captured, Agent Queries), so heavy users may end up paying more in per-unit overage than they saved. If the in-app downgrade is hidden, email info@receiptor.ai and request the change in writing.

Is Receiptor AI safe to give access to my email inbox?

Receiptor states it accesses email metadata and messages containing receipts only, does not store email body content, complies with Google's API Services User Data Policy Limited Use rules, and has passed CASA Tier 2 validation (valid 6/2/2023 to 6/2/2026). Access is granted via OAuth, so revoking it is one click in your Google or Microsoft account security settings, separate from cancelling the paid subscription. If you cancel Receiptor, also revoke the OAuth token to fully cut access.

Why am I still being charged after cancelling Receiptor AI?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Receiptor AI account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Receiptor AI Before the 14-Day Trial.

Q: Does Receiptor AI charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Receiptor AI and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

Cancel Receiptor AI from your account dashboard (Edit Subscription), access stays active until the end of the billing cycle. For trial cancellations or refund requests within the 1-day post-trial window, email info@receiptor.ai with subject 'Cancellation + refund request, [account email]'. Replies typically arrive within 1-2 business days.

Or let yoink do it for you.

30 seconds. AI emails Receiptor AI, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
info@receiptor.ai, yoink-verified working email for Receiptor AI (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Receiptor AI team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Receiptor AI plans you can cancel

Starter
Cancel anytime from the dashboard; plan stays active until end of billing cycle.
$29.00/mo
Growth
Cancel anytime from the dashboard; access continues until billing cycle ends.
$79.00/mo
Scale
Cancel anytime; access continues until end of billing cycle.
$199.00/mo
Enterprise
Custom, governed by SLA / contract terms agreed with sales.
Retroactive Scan (one-time)
One-time purchase, priced per email scanned (from $0.012/email).

Receiptor AI’s refund policy

Receiptor AI's refund policy is narrow: subscription refunds are only considered within 1 day after the 14-day free trial ends, and one-time Retroactive Scan purchases are explicitly non-refundable because processing starts immediately. Outside the trial window, refunds are evaluated case-by-case as 'exceptional circumstances' rather than guaranteed. If you cancel mid-cycle, your plan stays active until the billing period ends but no pro-rata refund is offered.

“Retroactive extraction purchases are non-refundable due to the immediate processing nature of this service. Refunds may be considered in exceptional circumstances: ... Eligible for refund within 1 day after the trial period ends”
, Receiptor AI terms

1-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Receiptor AI refund guide , same data, but framed around the policy + escalation paths.

Does Receiptor AI charge a cancellation fee?

Receiptor AI’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Receiptor AI

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Requesting a refund on a Retroactive Scan after it has run, The refund policy explicitly states retroactive extraction purchases are non-refundable due to immediate processing.
✕ Asking for a pro-rata refund of unused subscription days, Policy only contemplates refunds within 1 day of trial-end; no pro-rata language exists, and dashboard cancellation simply lets the cycle finish.
✕ Cancelling by ignoring the bill / letting the card fail, Account remains active and continues to accrue overage charges (per-unit $0.03, $0.04) until you formally cancel in the dashboard.
✕ Emailing founders@company.com (placeholder shown in homepage markup), That address is a template placeholder, not a real Receiptor mailbox, use info@receiptor.ai instead.

Cancelled Receiptor AI but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Receiptor AI, treat it as not cancelled. Email info@receiptor.ai referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Receiptor AI’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Receiptor AI plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Receiptor AI charges again.

How Receiptor AI will try to keep you

Receiptor AI may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to downgrade you from Growth/Scale to Starter ($29) instead of cancelling”
You say: Thanks, but a downgrade still leaves a monthly charge I don't need. Please proceed with full cancellation effective end of the current billing cycle and confirm in writing.
They’ll say: “Suggest a Quarterly (save 10%) or Yearly (2 months free) plan to lower the rate”
You say: I'm not looking for a longer commitment, I need the subscription closed. Please confirm cancellation and that no further charges (including per-unit overages) will be billed.
They’ll say: “Point to overage credits already used and argue the service has been 'consumed' so no refund is due”
You say: Under your published refund policy, I'm requesting consideration as an exceptional circumstance. As an EU/UK consumer I also retain statutory withdrawal rights for digital services I haven't materially used this cycle.
They’ll say: “Offer a free month of processing or extra Document Capture credits to stay”
You say: I appreciate the offer but my decision is final. Please cancel the subscription and confirm the effective date by email.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Receiptor AI to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Receiptor AI has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Receiptor AI’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Receiptor AI’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Receiptor AI must honour it regardless of where they’re headquartered.

Delete your Receiptor AI account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Receiptor AI’s account settings, email info@receiptor.ai with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Receiptor AI

Log in at receiptor.ai, open your account/billing settings and cancel the subscription from the dashboard. Your current plan stays active until the end of the billing cycle, after which it stops auto-renewing. If you can't find the option or hit an error, email **info@receiptor.ai** with your account email and ask them to confirm cancellation in writing. Keep that confirmation, it's your proof if Stripe charges you again next cycle.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Receiptor AI refund guide. Need a human for something else entirely? The Receiptor AI contact guide lists every channel that actually answers.