Can I get a refund from Receiptor AI?

Refunds are tightly limited. The published policy says subscriptions are *'Eligible for refund within 1 day after the trial period ends'* and that one-time **Retroactive Scan purchases are non-refundable** because processing happens immediately. Outside that 1-day window, refunds are only granted as 'exceptional circumstances' on a case-by-case basis. Email info@receiptor.ai explaining what went wrong (failed extractions, duplicate charge, accidental renewal), calm, specific requests have the best chance.

Does Receiptor AI have a free trial?

Yes, Receiptor AI offers a **14-day free trial** on its subscription plans (Starter, Growth, Scale). The trial auto-converts into a paid monthly subscription unless you cancel before it ends. To avoid being charged, cancel from your dashboard at least a day before the trial expiry date. If you're charged on the day the trial ends and cancel immediately, you're inside the 1-day post-trial refund window described in the refund policy.

Can I cancel a Retroactive Scan and get my money back?

Generally no. The refund policy is explicit: *'Retroactive extraction purchases are non-refundable due to the immediate processing nature of this service.'* If the scan failed, missed receipts or duplicated documents, your remedy is reprocessing rather than a refund, the policy says Receiptor is *'committed to providing support and reprocessing of extractions if issues arise.'* Email info@receiptor.ai with screenshots and specifics; persistent quality issues are the strongest 'exceptional circumstance' argument.

Why am I still being charged after cancelling Receiptor AI?

Two common causes: (1) the cancellation was scheduled for end-of-cycle, so one final charge already in flight still posted; (2) per-unit overages (Items Checked $0.03, Documents Captured $0.04, Agent Queries $0.01) accrued before cancellation and bill on the next invoice. Pull up your dashboard usage and the Stripe receipt, then email info@receiptor.ai contesting any charge dated after your cancellation confirmation. If they won't refund, your card issuer's chargeback process is the next step.

REFUND GUIDE

How to Get a Receiptor AI Refund After the Trial.

Inside 1 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Receiptor AI.

Last verified 15 Jun 2026 against Receiptor AI’s own Terms · UK, US, and EU rights covered below

The short answer

Receiptor AI's refund policy is narrow: subscription refunds are only considered within 1 day after the 14-day free trial ends, and one-time Retroactive Scan purchases are explicitly non-refundable because processing starts immediately. Outside the trial window, refunds are evaluated case-by-case as 'exceptional circumstances' rather than guaranteed. If you cancel mid-cycle, your plan stays active until the billing period ends but no pro-rata refund is offered.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Receiptor AI, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Receiptor AI actually says

“Retroactive extraction purchases are non-refundable due to the immediate processing nature of this service. Refunds may be considered in exceptional circumstances: ... Eligible for refund within 1 day after the trial period ends”
, verbatim from Receiptor AI’s terms

1-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Receiptor AI refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Receiptor AI’s own policy works on a 1-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Receiptor AI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Receiptor AI made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Receiptor AI has ~45 days to defend. Works regardless of where Receiptor AI is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Receiptor AI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Receiptor AI subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Receiptor AI can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Receiptor AI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@receiptor.ai, the route yoink has verified actually gets read for Receiptor AI.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Receiptor AI team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Receiptor AI

Log in at receiptor.ai, open your account/billing settings and cancel the subscription from the dashboard. Your current plan stays active until the end of the billing cycle, after which it stops auto-renewing. If you can't find the option or hit an error, email **info@receiptor.ai** with your account email and ask them to confirm cancellation in writing. Keep that confirmation, it's your proof if Stripe charges you again next cycle.

Cancelling rather than claiming money back? See the Receiptor AI cancellation guide. For every other support channel, the Receiptor AI contact guide.