Will I lose my projects and data if I cancel Railway?

Yes — deleting a workspace permanently removes your services, environment variables, volumes and database contents. Before cancelling, export any databases (`pg_dump`, `mongodump`, etc.), download volume snapshots, and copy environment variables you'll need elsewhere. Railway does not provide a built-in grace period for restoring deleted workspaces, so back everything up first. If you only want to pause spend, scale services to zero replicas instead of deleting.

Does Railway charge a cancellation fee?

No. Railway uses a usage-based pricing model with no exit fees — you pay only for compute, RAM, storage, and egress consumed up to the moment you delete your services. Hobby ($5/month) and Pro ($20/month) have minimum monthly spends, so if you cancel mid-cycle you'll still owe at least the minimum for that month. Enterprise contracts may have separate commitment terms in the Enterprise Agreement.

Can I get a refund from Railway?

Railway's public Terms of Service don't specify a refund window. Because billing is metered by the second, the platform's default stance is that consumed resources aren't refundable, but unused prepaid credits or accidental charges (duplicate billing, runaway deployment despite a hard limit) are often reviewed case-by-case. Email **team@railway.com** with your workspace ID, invoice number and a clear explanation. UK/EU customers can also cite local consumer-rights protections for unauthorised charges.

How do I cancel the Railway free trial before it ends?

The free trial grants a one-time $5 credit and then converts to $1/month if you continue. To avoid the conversion, delete your workspace from **Settings → Workspace → Delete** before the trial ends. Since the trial doesn't require a credit card by default, simply not adding payment details also prevents charges — your services will be paused once the $5 credit is exhausted.

Can I pause Railway instead of cancelling?

Railway doesn't have a one-click "pause subscription" toggle, but you can effectively pause by scaling all service replicas to zero, which stops compute billing. Storage and volumes still accrue (memory at $0.00000386/GB/sec, volumes at $0.00000006/GB/sec) so for long-term pauses delete volumes too. Hobby and Pro plans still bill their $5 or $20 monthly minimum even when usage is zero, so full cancellation saves more.

How do I cancel Railway Pro and downgrade to Hobby?

Go to **Settings → Billing** inside your Pro workspace and select **Change plan → Hobby**. The change typically takes effect at the end of your current billing cycle, and you'll keep Pro features until then. Note that Hobby caps services at 48 vCPU/48 GB RAM per service and 5 GB volume storage, so scale down any service that exceeds Hobby limits before the downgrade, otherwise it may stop deploying.

What if Railway keeps charging me after I cancel?

First confirm the workspace is fully deleted (not just downgraded) and that no services remain in *any* workspace under your account — Railway bills per workspace. If charges continue, email **team@railway.com** with the invoice IDs and ask for a reversal. If they refuse and you paid by credit card, UK customers can request a Section 75 chargeback (purchases over £100) and US customers can dispute via their card issuer under Regulation Z.

Is there a Railway cancellation email or support contact?

Yes. The Terms of Service list **team@railway.com** as Railway's official contact, with a postal address at 548 Market St Suite 68956, San Francisco, CA 94104 and phone (415) 707-7675. For cancellation or refund disputes, email is the documented channel — use subject line *"Cancellation & refund request — [workspace name]"* and include your account email and last invoice ID.

Does Railway auto-renew my plan?

Yes. Railway's Terms explicitly reference "automatic renewals" as part of the binding agreement. Hobby and Pro plans rebill the monthly minimum ($5 and $20 respectively) on your billing anniversary, and usage charges accrue continuously. To stop auto-renewal, downgrade to Free or delete the workspace before the next cycle. Removing your payment method alone may leave the account in an unpaid state rather than cancelled.

UNRATED TO CANCEL

How to Cancel Railway Without Losing Data.

Railway typically charges £5/mo. Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 5 sources cited

The fastest way

To cancel Railway, open your workspace dashboard, go to Settings → Billing, and downgrade to the Free plan or delete the workspace. For subscription disputes or refund requests, email team@railway.com with subject 'Cancellation & refund request'. Usage-based charges stop the second your services are removed.

£5/motypical charge

£60/yrif you keep paying

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The 4-step cancellation

Email the verified address
support@railway.com — the standard route for Railway.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Railway team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Railway plans you can cancel

Free
30-day free trial with $5 credits, then $1 per month. No credit card required to start.
$0.00/mo
Hobby
$5 minimum monthly usage; usage-based charges accrue after credits are consumed.
$5.00/mo
Pro
$20 minimum monthly usage; extra resource usage billed per second after credits.
$20.00/mo
Enterprise
Custom contract via Enterprise Agreement; cancellation terms negotiated with sales.

What doesn’t work for cancelling Railway

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by uninstalling the CLI or deleting your GitHub link — Workspace and billing remain active until you downgrade in the dashboard or delete the workspace itself.
✕ Letting credits run out to auto-cancel — Railway's usage-based model bills overage to your card; running out of credits doesn't automatically close the account.

How Railway will try to keep you

Railway may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Downgrade-to-Hobby pitch ($5/mo) instead of full cancel”
You say: If you're not shipping production workloads this month, delete the workspace entirely — Hobby still bills a $5 minimum even if you use nothing.
They’ll say: “Migration savings calculator ("most customers save ~40%")”
You say: Savings claims compare Railway to Heroku/AWS, not to actually leaving. If you're cancelling, you've already decided; export your data and move on.
They’ll say: “Hard spending limits framed as user-friendly”
You say: Spending limits prevent runaway bills but don't cancel your plan — you still need to delete services and downgrade the workspace.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Railway to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Railway to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Railway’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Railway’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Railway must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Railway’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Railway has ~45 days to defend.

Common questions about cancelling Railway

Sign in at **railway.com**, open the workspace you want to close, then go to **Settings → Billing** and select **Downgrade** to move to the Free plan, or **Delete workspace** to close it entirely. Because Railway bills by the second for actual usage, deleting your services immediately stops new charges. Any outstanding usage from the current cycle will still be invoiced. If you can't find the option or you're locked out, email **team@railway.com**.