Does Railway charge a cancellation fee?

No. Railway uses a usage-based pricing model with no exit fees — you pay only for compute, RAM, storage, and egress consumed up to the moment you delete your services. Hobby ($5/month) and Pro ($20/month) have minimum monthly spends, so if you cancel mid-cycle you'll still owe at least the minimum for that month. Enterprise contracts may have separate commitment terms in the Enterprise Agreement.

Can I get a refund from Railway?

Railway's public Terms of Service don't specify a refund window. Because billing is metered by the second, the platform's default stance is that consumed resources aren't refundable, but unused prepaid credits or accidental charges (duplicate billing, runaway deployment despite a hard limit) are often reviewed case-by-case. Email **team@railway.com** with your workspace ID, invoice number and a clear explanation. UK/EU customers can also cite local consumer-rights protections for unauthorised charges.

How do I cancel the Railway free trial before it ends?

The free trial grants a one-time $5 credit and then converts to $1/month if you continue. To avoid the conversion, delete your workspace from **Settings → Workspace → Delete** before the trial ends. Since the trial doesn't require a credit card by default, simply not adding payment details also prevents charges — your services will be paused once the $5 credit is exhausted.

What if Railway keeps charging me after I cancel?

First confirm the workspace is fully deleted (not just downgraded) and that no services remain in *any* workspace under your account — Railway bills per workspace. If charges continue, email **team@railway.com** with the invoice IDs and ask for a reversal. If they refuse and you paid by credit card, UK customers can request a Section 75 chargeback (purchases over £100) and US customers can dispute via their card issuer under Regulation Z.

Is there a Railway cancellation email or support contact?

Yes. The Terms of Service list **team@railway.com** as Railway's official contact, with a postal address at 548 Market St Suite 68956, San Francisco, CA 94104 and phone (415) 707-7675. For cancellation or refund disputes, email is the documented channel — use subject line *"Cancellation & refund request — [workspace name]"* and include your account email and last invoice ID.

Does Railway auto-renew my plan?

Yes. Railway's Terms explicitly reference "automatic renewals" as part of the binding agreement. Hobby and Pro plans rebill the monthly minimum ($5 and $20 respectively) on your billing anniversary, and usage charges accrue continuously. To stop auto-renewal, downgrade to Free or delete the workspace before the next cycle. Removing your payment method alone may leave the account in an unpaid state rather than cancelled.

REFUND GUIDE

How to Get a Railway Refund on Unused Credits.

Here's what Railway actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified today against Railway’s own Terms · UK, US, and EU rights covered below

The short answer

Railway's published Terms do not include an explicit refund window or pro-rata refund clause. Because billing is usage-based and metered by the second, charges stop as soon as you delete services or downgrade. For credit refunds on unused balance or accidental charges, you'll need to email team@railway.com and request review case-by-case.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Railway, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Railway’s refund policy

Railway’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights — most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Railway charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Railway made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Railway’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Railway for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Railway subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Railway can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Railway is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Railway has ~45 days to defend. Works regardless of where Railway is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@railway.com — the route yoink has verified actually gets read for Railway.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Railway team,

I'm writing to request a refund for my recent Railway subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Railway

Sign in at **railway.com**, open the workspace you want to close, then go to **Settings → Billing** and select **Downgrade** to move to the Free plan, or **Delete workspace** to close it entirely. Because Railway bills by the second for actual usage, deleting your services immediately stops new charges. Any outstanding usage from the current cycle will still be invoiced. If you can't find the option or you're locked out, email **team@railway.com**.