Can I get a refund from Railway?

Refunds are issued at Railway's sole discretion. The easiest path: open **Billing → Billing History**, find the invoice, and click the **refund** button if one appears. If it's missing the invoice is likely ineligible, usually because it contains resource-usage costs, which Railway generally does not refund. You can still email **billing@railway.com** with the invoice ID to ask a human to review.

Will I still be charged after I cancel Railway?

Possibly, yes. Railway explicitly warns you may receive an invoice for **resource usage** consumed during that billing cycle even after cancelling. The subscription fee itself stops renewing, but compute, RAM, egress and storage you already used will be billed at period end. To avoid this, cancel *and* delete or pause any running services.

Can I pause my Railway subscription instead of cancelling?

Railway doesn't offer a true pause. The closest equivalents are (a) **downgrading** to Hobby or Free at the next billing cycle, or (b) stopping/deleting individual services so usage charges drop to zero while you keep the workspace open. Cancelling the plan altogether stops deployments and ends billing at period end.

Why is Railway still billing me when I deleted my project?

Deleting a project removes the services but does not cancel your **plan subscription**, the $5 Hobby or $20 Pro monthly fee keeps recurring. You must go to **railway.com/workspace/billing** and click Cancel Plan separately. Databases are billed individually too, so check that PostgreSQL/Redis/MySQL instances aren't still running.

Does Railway have a cancellation fee?

No early-termination fee. You can cancel a Hobby or Pro plan at any time and it will remain active through the end of the current billing period without an extra charge. However, Railway will **not prorate** the unused portion of that period, and any usage you've already racked up will still appear on your final invoice.

What if Railway ignores my cancellation request?

First confirm the cancellation actually went through, the Billing page should show your subscription ending on a specific date. If you still get charged, post in **Railway Central Station** (station.railway.com) where the Railway team replies publicly and can void open invoices, or email **billing@railway.com** with your workspace ID, the invoice numbers and a screenshot. Card chargebacks should be a last resort.

REFUND GUIDE

How to Get a Railway Refund When the Button Is Missing.

Here's what Railway actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 16 Jun 2026 against Railway’s own Terms · UK, US, and EU rights covered below

The short answer

Railway does not give prorated refunds when you cancel mid-cycle, your plan simply runs until the period ends. Refunds are issued at Railway's sole discretion via a refund button next to the relevant invoice in Billing History. Resource-usage charges are generally not refunded because the compute was already consumed. Usage Credits (including trial credits) expire immediately on cancellation and have no cash value.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Railway, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Railway actually says

“If you terminate a Paid Service, you may use your subscription until the end of your then-current term, and your subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.”
, verbatim from Railway’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Railway refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Railway charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Railway made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Railway has ~45 days to defend. Works regardless of where Railway is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Railway for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Railway subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Railway can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Railway is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use team@railway.com, the route yoink has verified actually gets read for Railway.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Railway team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Railway

Go to **railway.com/workspace/billing**, scroll to the **Active Plan** section and click **Cancel Plan** (or Profile → Billing → Manage Subscription → Cancel Plan). Railway will stop all deployments in your workspace to prevent further charges, and your plan stays active until the end of the current billing cycle. You may still receive a final invoice covering resource usage already consumed that month.