How to close/cancel/terminate my profile account?

The profile (Client Portal) account behaves the same way as trading accounts: it can be disabled, not erased. PU Prime says it is unable to delete accounts due to compliance regulations, and that on closure your account(s) remain in a restricted mode with all transactional activity permanently suspended. Send one clear written request to **info@puprime.com** from your registered email, subject line *"Account Closure Request, Account [number]"*, and ask them to confirm three things in writing: the balance has been withdrawn in full, all trading accounts are set to read-only, and your email is unsubscribed from statements. Keep that confirmation, it's your proof the relationship is ended.

Can I request to archive my account?

Not manually. PU Prime's help centre says archiving is performed **automatically by a filtering system** and cannot be processed on a single account on request. The automatic rule is the same for MT4 and MT5: no login history, no trading history, and a balance of 10 or less for 90 consecutive days. If you want to stop using the account before then, the documented route is to **apply for a read-only account via info@puprime.com**. Withdraw your balance first, an account with real money in it won't meet the archiving threshold and will simply sit there accruing notifications.

How to stop receiving account statements from PU Prime?

Email **info@puprime.com from your registered email address** and ask to update your subscription preference, listing each trading account number you want statements stopped for. Two traps worth knowing: unsubscribing removes **both the daily and monthly statements**, you can't keep one and drop the other, and if you later open a brand-new additional account, statements are sent by default again and you'll need a fresh unsubscribe request for that account. If notification emails are the only reason you want to leave, this request plus a read-only setting solves it without needing account closure.

I can't withdraw from PU Prime

This is the most common complaint pattern in public forums and reviews: small withdrawals clear, then a larger or post-profit request is rejected, restricted, or routed to an "account manager", with the account flagged for review. Work the paper trail: check the mechanical reasons first (minimum $40, sufficient free margin, verification complete, same payment method you deposited from). If those are fine, email **trading@puprime.com** from your registered address with your account number, the withdrawal date and amount, and screenshots, and ask for the specific rejection reason in writing within 3 business days. Escalate to a formal complaint if the reply is boilerplate.

Why was my PU Prime withdrawal rejected?

The written policy gives PU Prime the right to reject a withdrawal request if the trading account is subject to a **chargeback process or other pending investigation**, and requests also fail if you have open positions eating your free margin, in which case you're asked to close positions and submit a new request. Beyond that, public brand replies attribute rejections to "account activity reviews" under the Client Services Agreement, typically citing restricted trading behaviour or bonus terms. Ask for the precise clause and the evidence; a rejection that can't be tied to a named term is exactly what a formal complaint and, for card deposits, a bank dispute are for.

Does PU Prime charge a withdrawal fee?

Withdrawals are generally free, with one documented exception: a **second bank wire in the same month carries a $20 fee**. Payment providers and intermediary banks may add their own charges on top, which PU Prime doesn't control. The practical costs to plan around are the **$40 minimum withdrawal** (some methods require more) and the return-to-source rule, which can force your money back across several methods proportionally if you funded from more than one. If you're closing down, take the balance out in a single request where possible, that avoids both the second-wire fee and multiple provider charges.

How long does a PU Prime withdrawal take?

The finance department is documented as processing withdrawal requests **within 24 hours**, followed by an email confirmation, but the money can take **up to seven days** to reach you, depending on the payment provider or receiving bank. Once PU Prime says the request has been "processed and forwarded to the payment provider", ask for the transaction reference, processor name, and send date. If you're past seven days with no reference number, treat it as unresolved: reply on the same email thread, mark it a formal complaint, and for card deposits ask your bank about a dispute in parallel.

Why am I still being charged after cancelling PU Prime Client Portal Notification?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my PU Prime Client Portal Notification account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel PU Prime Client Portal Notification.

Q: Does PU Prime Client Portal Notification charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel PU Prime Client Portal Notification and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, terms, terms, google-paa

The fastest way

PU Prime can't delete accounts. Withdraw your balance first in the Client Portal (Funds → Withdrawal, $40 minimum), then email info@puprime.com from your registered address, subject "Account Closure Request, Account [number]". Closure puts the account in restricted mode with transactions permanently suspended. Withdrawals are processed within 24 hours; funds can take 7 days.

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The 4-step cancellation

Email the verified address
info@puprime.com, yoink-verified working email for PU Prime Client Portal Notification (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi PU Prime Client Portal Notification team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

PU Prime is a CFD/forex broker, so there is no subscription to refund, getting your money back means withdrawing your trading account balance through the Client Portal (Funds → Withdrawal). Deposit refunds follow a 'return to source' rule: funds go back to the exact card, wire, or e-wallet you deposited from, with a $40 minimum withdrawal and a $20 fee on a second bank wire in the same month. The finance team states withdrawals are processed within 24 hours, though the money can take up to seven days to land. Separately, trading losses, bonus credits, and profits removed after an 'account activity review' are not refundable under this policy, those are disputed case-by-case with the trading support team, and PU Prime reserves the right to reject a withdrawal while a chargeback or compliance investigation is open.

“PU Prime reserves the right to reject a withdrawal request if the trading account is subject to a chargeback process or other pending investigation.”
, PU Prime Client Portal Notification terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated PU Prime Client Portal Notification refund guide , same data, but framed around the policy + escalation paths.

Does PU Prime Client Portal Notification charge a cancellation fee?

PU Prime Client Portal Notification’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling PU Prime Client Portal Notification

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking live chat or support to delete your account and erase your data, PU Prime's own help centre states it is unable to delete accounts due to compliance regulations; the best available outcome is an inactive, archived, or permanently restricted account.
✕ Withdrawing to a different card, bank, or e-wallet than the one you deposited with, The Deposit and Withdrawal Policy operates a 'return to source' rule and prohibits third-party payments, funds must go back to the original method until fully refunded.
✕ Requesting a withdrawal under $40, The minimum withdrawal is $40 in the base account currency and smaller requests are not processed; some payment methods set an even higher floor.
✕ Requesting that a single account be archived, Archiving is automated by a filtering system (no login, no trading history, balance ≤10 for 90 consecutive days) and cannot be triggered manually per account; read-only status is offered instead.
✕ Posting a public Trustpilot or forum review to force a stuck withdrawal through, Brand replies consistently decline to discuss accounts publicly for confidentiality reasons and redirect you to info@puprime.com or trading@puprime.com with your registered email and account number.
✕ Abandoning the account with money still in it and assuming it closes itself, Archiving only applies to accounts with a balance of 10 or less, and a closure request leaves the account restricted rather than settled, the balance must be withdrawn first.
✕ Only chasing an assigned 'account manager' about a rejected withdrawal, Multiple public complaints describe withdrawals being bounced to an account manager who then goes quiet; documented cases were only moved by written escalation with account number and evidence.

Cancelled PU Prime Client Portal Notification but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from PU Prime Client Portal Notification, treat it as not cancelled. Email info@puprime.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on PU Prime Client Portal Notification’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if PU Prime Client Portal Notification charges again.

How PU Prime Client Portal Notification will try to keep you

PU Prime Client Portal Notification may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Placing the account 'under review' after profitable trading or at the moment a withdrawal is requested, with no stated completion date.”
You say: Reply in writing: "Please confirm in writing, within 3 business days, the specific clause of the Client Services Agreement you say I breached, the evidence relied on, and the date the review will conclude. Meanwhile I am requesting withdrawal of my uncontested balance." Send it to trading@puprime.com from your registered email with your account number, and keep every reply.
They’ll say: “Redirecting you from a public complaint to a private mailbox, then answering with compliance boilerplate instead of a decision.”
You say: Convert it into a formal complaint rather than a support ticket: state the words "This is a formal complaint under your Complaint Policy", ask for a complaint reference number and the acknowledgement/resolution timeframe, and copy compliance@puprime.com. Boilerplate replies without a reference number should be answered with the same request, not a new question.
They’ll say: “Offering to make the account inactive, read-only, or archived instead of closing it, because 'we are unable to delete accounts'.”
You say: Accept the read-only setting as the mechanism, but pin the outcome in writing: "Please (1) confirm my balance has been withdrawn in full, (2) set all my trading accounts to read-only, (3) unsubscribe my registered email from statements and marketing, and (4) confirm no further charges or promotional debits can occur." A read-only account with a zero balance is the practical equivalent of closure.
They’ll say: “Bonus and promotional credit terms used to reduce or void withdrawable profit at the point you cash out.”
You say: Ask for the calculation, not an explanation: "Please send the itemised breakdown showing deposit, bonus credit, volume requirement achieved, profit, and the exact amount deducted, with the bonus term you are applying." If the credit was removed retroactively after you traded, say so explicitly and ask for the balance as it stood at the time of your withdrawal request.
They’ll say: “Withdrawal delays blamed on the payment provider once the request shows as 'processed' on PU Prime's side.”
You say: Request the hard evidence: "Please provide the payment reference / transaction ID, the processor used, the date sent, and the destination account ending digits." Without a reference you cannot chase the provider, and a broker that has genuinely sent funds can produce one immediately, if they can't, ask for the funds to be returned to your trading balance and re-sent by bank wire.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; PU Prime Client Portal Notification has ~45 days to defend.

Delete your PU Prime Client Portal Notification account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in PU Prime Client Portal Notification’s account settings, email info@puprime.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling PU Prime Client Portal Notification

You can't fully delete it. PU Prime's help centre states it **is not able to delete or deactivate your account**, and that accounts can't be removed for compliance reasons. Your realistic options are: 1. **Withdraw your full balance** in the Client Portal (Funds → Withdrawal). 2. **Email info@puprime.com** from your registered address asking for the account(s) to be set to read-only, quoting each trading account number. 3. **Leave it inactive**, MT4/MT5 accounts with no login or trading history and a balance of 10 or less are archived automatically after 90 consecutive days. If you ask for closure, the account is kept in restricted mode with all transactional activity permanently suspended.

Money-back questions (windows, pro-rata, chargebacks) are covered in the PU Prime Client Portal Notification refund guide. Need a human for something else entirely? The PU Prime Client Portal Notification contact guide lists every channel that actually answers.