Why was my PU Prime withdrawal rejected?

The written policy gives PU Prime the right to reject a withdrawal request if the trading account is subject to a **chargeback process or other pending investigation**, and requests also fail if you have open positions eating your free margin, in which case you're asked to close positions and submit a new request. Beyond that, public brand replies attribute rejections to "account activity reviews" under the Client Services Agreement, typically citing restricted trading behaviour or bonus terms. Ask for the precise clause and the evidence; a rejection that can't be tied to a named term is exactly what a formal complaint and, for card deposits, a bank dispute are for.

Does PU Prime charge a withdrawal fee?

Withdrawals are generally free, with one documented exception: a **second bank wire in the same month carries a $20 fee**. Payment providers and intermediary banks may add their own charges on top, which PU Prime doesn't control. The practical costs to plan around are the **$40 minimum withdrawal** (some methods require more) and the return-to-source rule, which can force your money back across several methods proportionally if you funded from more than one. If you're closing down, take the balance out in a single request where possible, that avoids both the second-wire fee and multiple provider charges.

How long does a PU Prime withdrawal take?

The finance department is documented as processing withdrawal requests **within 24 hours**, followed by an email confirmation, but the money can take **up to seven days** to reach you, depending on the payment provider or receiving bank. Once PU Prime says the request has been "processed and forwarded to the payment provider", ask for the transaction reference, processor name, and send date. If you're past seven days with no reference number, treat it as unresolved: reply on the same email thread, mark it a formal complaint, and for card deposits ask your bank about a dispute in parallel.

What if PU Prime ignores my cancellation or withdrawal request?

Escalate in a straight line, all in writing from your registered email: 1. **trading@puprime.com**, withdrawal, account review, and trading disputes, with your account number and evidence attached. 2. **compliance@puprime.com**, label the message "formal complaint" under PU Prime's Complaint Policy and ask for a complaint reference and a resolution timeframe. 3. **Your card issuer or bank**, if you deposited by card or wire, ask about a dispute or chargeback; keep screenshots of the rejected request and all correspondence. 4. **The regulator for your entity**, confirm in writing which PU Prime entity holds your account, then file there.

REFUND GUIDE

How to Get a PU Prime Client Portal Notification Refund.

Here's what PU Prime Client Portal Notification actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified yesterday against PU Prime Client Portal Notification’s own Terms · UK, US, and EU rights covered below

The short answer

PU Prime is a CFD/forex broker, so there is no subscription to refund, getting your money back means withdrawing your trading account balance through the Client Portal (Funds → Withdrawal). Deposit refunds follow a 'return to source' rule: funds go back to the exact card, wire, or e-wallet you deposited from, with a $40 minimum withdrawal and a $20 fee on a second bank wire in the same month. The finance team states withdrawals are processed within 24 hours, though the money can take up to seven days to land. Separately, trading losses, bonus credits, and profits removed after an 'account activity review' are not refundable under this policy, those are disputed case-by-case with the trading support team, and PU Prime reserves the right to reject a withdrawal while a chargeback or compliance investigation is open.

Or let yoink chase the refund.

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What PU Prime Client Portal Notification actually says

“PU Prime reserves the right to reject a withdrawal request if the trading account is subject to a chargeback process or other pending investigation.”
, verbatim from PU Prime Client Portal Notification’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a PU Prime Client Portal Notification refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a PU Prime Client Portal Notification charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, PU Prime Client Portal Notification has ~45 days to defend. Works regardless of where PU Prime Client Portal Notification is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with PU Prime Client Portal Notification for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail PU Prime Client Portal Notification can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If PU Prime Client Portal Notification is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@puprime.com, the route yoink has verified actually gets read for PU Prime Client Portal Notification.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi PU Prime Client Portal Notification team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for PU Prime Client Portal Notification

Not manually. PU Prime's help centre says archiving is performed **automatically by a filtering system** and cannot be processed on a single account on request. The automatic rule is the same for MT4 and MT5: no login history, no trading history, and a balance of 10 or less for 90 consecutive days. If you want to stop using the account before then, the documented route is to **apply for a read-only account via info@puprime.com**. Withdraw your balance first, an account with real money in it won't meet the archiving threshold and will simply sit there accruing notifications.

Cancelling rather than claiming money back? See the PU Prime Client Portal Notification cancellation guide. For every other support channel, the PU Prime Client Portal Notification contact guide.