How to Cancel PrettyBoy Before the Next Auto-Ship.

Every way to cancel PrettyBoy

• Online (fastest): Direct cancel flow: www.yoprettyboy.com/a/account/login
• Email: Email support@yoprettyboy.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Subscriptions charge on the scheduled next-order date (every 30 days for Revival, every 90 days for the 2-Step System and Fresh Start). Text reminders show the upcoming date. Cancel before that date, because an order already charged only gets a guaranteed refund if it was your first purchase.

The 4-step cancellation

1. Email the verified address

   support@yoprettyboy.com, the standard route for PrettyBoy.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi PrettyBoy team,
   
   I'm writing to cancel the subscription on my account, [your account email].
   
   Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.
   
   Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

PrettyBoy plans you can cancel

• Revival Moisturizer, Subscribe & Save (every 30 days)

  Regular one-time price is $38.00. The subscription defaults to delivery every 30 days, with free shipping and a percentage discount (the exact subscriber price isn't published as a fixed figure). Product pages say 'Skip, Edit, or Cancel Anytime'. You can cancel in Account → Manage Subscriptions or by emailing support@yoprettyboy.com.

• 2-Step System (Revival + Fresh Start), Auto-Ships Every 90 Days

  Regular one-time price is $59.00. The product page says 'Auto-Ships Every 90 Days' and 'Skip, Edit, or Cancel Anytime'. Cancel through Manage Subscriptions or by emailing support@yoprettyboy.com before the next 90-day charge.

• Fresh Start Face Cleanser, Subscribe & Save (every 90 days)

  The subscription option shows 'Delivery Every 90 Days' with free shipping. The price wasn't captured in the sources. You can cancel in your account or by email.

• Bulk / 1-Year Supply Kits

  These are one-time bulk purchases, not a recurring plan, unless you chose a subscription frequency.

What happens to what you’ve already paid

PrettyBoy sells physical skincare products, either as one-time orders or as Subscribe & Save auto-ships every 30 or 90 days. Your first order gets a full, no-questions refund of the product price, but shipping fees aren't refunded, and you must request it by email at support@yoprettyboy.com. Second and later orders, including subscription auto-ship charges after your first order, aren't covered by the guarantee and are refunded only at PrettyBoy's discretion. Bulk or 1-year supply orders may be refunded for just one unit per item unless you return everything unopened. The policy page doesn't state a fixed refund window (one third-party site says 60 days, but that isn't confirmed on PrettyBoy's own page).

“We offer a 100% money-back guarantee on your first purchase only. If you're not satisfied for any reason, you may request a full refund of the product purchase price...no questions asked.”

, PrettyBoy terms

Asking specifically for money back, not just a cancellation? See the dedicated PrettyBoy refund guide , same data, but framed around the policy + escalation paths.

Does PrettyBoy charge a cancellation fee?

We found no cancellation fee in PrettyBoy’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling PrettyBoy

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Asking for a guaranteed refund on a second or later order (e.g. an auto-ship renewal), The refund policy says second and later purchases aren't covered by the money-back guarantee. They're refunded only at PrettyBoy's discretion.
• ✕ Expecting the shipping cost back, The policy says shipping fees are non-refundable and that refunds cover product costs only.
• ✕ Requesting a full refund on an opened bulk / 1-year supply, For bulk orders, PrettyBoy can limit the refund to one unit per item unless every item is returned untampered, unopened and in resalable condition.
• ✕ Requesting a refund outside email (e.g. only through the contact form or social media), The refund policy says refund requests must be submitted by email to support@yoprettyboy.com. A sales page mentions live chat, but email is the route the policy actually requires.
• ✕ Sending repeated or duplicate refund requests, An abuse clause lets PrettyBoy deny refunds and end future eligibility for 'excessive or repeated refund requests'. Send one clear, complete request.

Cancelled PrettyBoy but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from PrettyBoy, treat it as not cancelled. Email support@yoprettyboy.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on PrettyBoy’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if PrettyBoy charges again.

How PrettyBoy will try to keep you

PrettyBoy may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Skip / edit instead of cancel, product pages promote 'Skip, Edit, or Cancel Anytime', and the SMS management menu offers skipping an order, changing the next charge date or changing quantity, with no cancel option listed.”

  You say: I don't want to skip or reschedule. Please cancel my subscription completely, stop all future charges, and confirm the cancellation in writing.

• They’ll say: “Change frequency instead, the FAQ points subscribers to changing delivery frequency under Account → Manage Subscriptions.”

  You say: I'm not looking to change how often it ships. Please end the subscription now so no further orders are charged.

• They’ll say: “Refusing refunds on repeat orders, the refund policy says second and later purchases aren't covered and are refunded at PrettyBoy's discretion.”

  You say: I understand the guarantee covers first orders. This renewal was charged after I meant to stop / without a clear reminder, and the item is unopened. Please use your discretion to refund this charge, and I'll return the product if needed.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your PrettyBoy account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in PrettyBoy’s account settings, email support@yoprettyboy.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling PrettyBoy

Money-back questions (windows, pro-rata, chargebacks) are covered in the PrettyBoy refund guide. Need a human for something else entirely? The PrettyBoy contact guide lists every channel that actually answers.

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