Does PrettyBoy have a money-back guarantee?

Yes, but only on your **first purchase**. PrettyBoy's refund policy offers a 100% money-back guarantee on the product price of your first order, no questions asked. **Shipping fees aren't refunded**, and the request has to be emailed to **support@yoprettyboy.com**. Second and later orders, including subscription renewals after your first order, aren't covered and are refunded at PrettyBoy's discretion.

Can I get a refund on a PrettyBoy subscription renewal?

It's possible but not guaranteed. The refund policy says repeat purchases aren't covered by the money-back guarantee and that PrettyBoy will approve or deny them at its discretion. Your best chance: email **support@yoprettyboy.com** soon after the charge, give the order number, say the product is unopened, and offer to send it back. If you'd tried to cancel before the charge or never got a renewal reminder, say so. If PrettyBoy refuses and you think the charge wasn't authorised, you can dispute it with your card issuer.

Is there a cancellation fee for PrettyBoy?

None of PrettyBoy's pages mention a cancellation fee. Product pages say you can **"Skip, Edit, or Cancel Anytime"**, and there's no minimum number of orders listed. When you subscribe, you authorise charges at the listed price and frequency until you cancel, so cancelling just stops future auto-ships. Orders already charged before you cancel fall under the refund policy, and only your first order is guaranteed a full refund.

Can I pause my PrettyBoy subscription instead of cancelling?

There's no button called "pause", but you can get the same effect. In **Manage Subscriptions** (or by replying to PrettyBoy's subscription reminder texts), you can **skip your upcoming order**, **change your next charge date** or **switch to a less frequent delivery**. That's handy if you have product stockpiled. If you're done with the product, cancel. A skipped subscription is still active and will bill again on the next date.

Does PrettyBoy offer a free trial?

None of the sources show a free trial. PrettyBoy sells its products as a one-time purchase or as Subscribe & Save, which bills straight away and then auto-ships every 30 or 90 days. Instead of a trial, it relies on a **first-purchase money-back guarantee**. If you're unhappy with your first order, email support@yoprettyboy.com for a full product refund (shipping isn't included). Cancel the subscription at the same time so the next auto-ship doesn't charge you.

What if PrettyBoy doesn't respond to my cancellation email?

First, try cancelling yourself in **Account → Manage Subscriptions**. It works instantly and doesn't need a reply. If you can't log in, send a second email to **support@yoprettyboy.com** referencing your first one, with your name, order number and the date you first asked. Screenshot everything. If you're charged after asking to cancel, you can dispute that charge with your card issuer or PayPal, using your dated cancellation request as evidence.

Can I cancel a PrettyBoy subscription bought on Amazon on the website?

No. PrettyBoy also sells through Amazon, where Subscribe & Save orders are managed by Amazon (skip or cancel anytime, no fees). If you subscribed on Amazon, cancel in your Amazon account under Subscribe & Save. PrettyBoy's website account and support@yoprettyboy.com only manage orders placed on yoprettyboy.com. Check your card statement or order confirmation email to see which one charged you.

Will I get a refund for a PrettyBoy bulk or 1-year supply?

Only in part, unless you return everything. For bulk orders such as 1-year supply kits, PrettyBoy can limit the refund to **one unit per item**. You can get the full amount back only if **all items are returned** and they pass inspection as unopened and resalable. Shipping isn't refunded either way. Email support@yoprettyboy.com with your order number to arrange the return.

REFUND GUIDE

How to Get a PrettyBoy Refund on a Repeat Order.

Here's what PrettyBoy actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against PrettyBoy’s own Terms · UK, US, and EU rights covered below

The short answer

PrettyBoy sells physical skincare products, either as one-time orders or as Subscribe & Save auto-ships every 30 or 90 days. Your first order gets a full, no-questions refund of the product price, but shipping fees aren't refunded, and you must request it by email at support@yoprettyboy.com. Second and later orders, including subscription auto-ship charges after your first order, aren't covered by the guarantee and are refunded only at PrettyBoy's discretion. Bulk or 1-year supply orders may be refunded for just one unit per item unless you return everything unopened. The policy page doesn't state a fixed refund window (one third-party site says 60 days, but that isn't confirmed on PrettyBoy's own page).

Or let yoink chase the refund.

30 seconds to set up. yoink emails PrettyBoy, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What PrettyBoy actually says

“We offer a 100% money-back guarantee on your first purchase only. If you're not satisfied for any reason, you may request a full refund of the product purchase price...no questions asked.”
, verbatim from PrettyBoy’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a PrettyBoy refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a PrettyBoy charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If PrettyBoy made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, PrettyBoy has ~45 days to defend. Works regardless of where PrettyBoy is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail PrettyBoy can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If PrettyBoy is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@yoprettyboy.com, the route yoink has verified actually gets read for PrettyBoy.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi PrettyBoy team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for PrettyBoy

If you just want fewer deliveries, log into your PrettyBoy account, open **Manage Subscriptions** and choose a new frequency from the dropdown. Revival defaults to every 30 days, while the 2-Step System and Fresh Start default to every 90 days. You can also skip an upcoming order or move your next charge date. If you want no more charges at all, cancel instead. Changing the frequency still leaves the subscription active.