Is there a cancellation fee for Pirkeu?

No cancellation fee is published. What does cost money is **storage**. Parcels are free for 20 calendar days after they reach Lithuania. After that it's **€1 per day per parcel**. Foreign warehouses also give 20 free days before charging. If you're leaving, collect or return everything first so you aren't charged storage while your closure request is handled.

Can I withdraw from a Pirkeu order within 14 days?

Yes. Pirkeu's terms give consumers **14 calendar days** to withdraw from the distance service contract without giving a reason, counted from the day the contract is made. Email a clear withdrawal statement to **info@pirkeu.lt**. The terms say the right ends once the service has been **fully provided**, if you agreed to it starting early. So withdraw before your parcel is shipped to Lithuania.

What if Pirkeu says it never received my parcel?

First check that a **courier** delivered the parcel straight to the warehouse. Lockers and pickup points can't be collected. Parcels should be registered within 24 hours. If yours isn't, email customer service with the **tracking code and courier name**. If Pirkeu still denies receiving it, dispute it with the seller using the seller's proof of delivery. One Trustpilot reviewer got their money back from Amazon this way.

Can I return an item to the seller through Pirkeu?

Yes. Pirkeu returns goods to warehouses in Germany, Poland, Latvia, France, Italy, the Netherlands, Spain and Czechia. Mark the package with your **BuyEU ID** and the destination country. Hand it in at the Vilnius or Kaunas pickup point, or send it by courier. Free seller return labels only work through Germany, Poland and Latvia. Paid returns are capped at 60×40×40 cm and 30 kg, and they're only sent **after you pay**.

Why are Pirkeu's taxes and fees so high?

Pirkeu's terms apply **21% import VAT** to all parcels, calculated on the total parcel value including related costs, plus any extra service fees on its price list. Trustpilot reviewers mention surprise admin fees and taxes that only appear at the end. One said 98 EUR in taxes were added to a 180 USD US item. Ask support for an itemised invoice if a charge looks wrong.

Does Pirkeu have a free trial or subscription that auto-renews?

No. Pirkeu charges per parcel and per service. There's no membership, free trial or auto-renewal. Registering is free, and you get the warehouse addresses once your account is confirmed. Nothing is charged until you create a shipment or accept a buy-for-me quote, so there's nothing to cancel before a renewal date.

How long can I keep parcels in Pirkeu's warehouse?

Parcels can stay in the foreign warehouse **free for up to 20 days**. Once a parcel reaches Lithuania you have **20 calendar days** to collect it, then €1 per day is charged. Parcels left unclaimed for **2 months** count as abandoned. Pirkeu can dispose of or sell them without notice, and you lose all rights to them.

Why am I still being charged after cancelling Pirkeu?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Pirkeu account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Pirkeu and Delete Your Account.

Q: Does Pirkeu charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Pirkeu and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, page-emails, page-emails

The fastest way

Pirkeu (UAB Buyeu Europe) charges per parcel and has no subscription. To cancel or close your account, email info@pirkeu.lt with the subject 'Sutarties atsisakymas / Account closure, BuyEU ID [your ID]'. You can withdraw from the service contract within 14 days without giving a reason. Collect your stored parcels first. Pirkeu doesn't publish a confirmation time. Support hours are Mon, Fri 08:00 to 17:00.

Or let yoink do it for you.

30 seconds. AI emails Pirkeu, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Pirkeu

Phone: Call +370 615 66 444 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email (fastest): Email info@pirkeu.lt with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: No billing cycle. The 14-day withdrawal right runs from the day the contract is made and ends once the service has been fully provided (if you agreed to an early start). Parcels in Lithuania cost €1/day after 20 calendar days and count as abandoned after 2 months.

Cancelling a Pirkeu order by email

Email the verified address
info@pirkeu.lt, yoink-verified working email for Pirkeu (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Pirkeu team,

I'd like to cancel my recent Pirkeu order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Pirkeu plans you can cancel

Siuntų gabenimo paslauga (Parcel forwarding / self-service order)
You pay per shipment and there is no recurring fee. Paying for delivery to Lithuania is a separate step once your parcel is in the system. Free storage at the foreign warehouse lasts up to 20 days. After a parcel reaches Lithuania you have 20 calendar days to collect it, then €1 per day per parcel is charged.
Prekių nupirkimas (Buy-for-me purchase service)
Pirkeu sends a price quote within 24 hours of your request. You only pay if you accept it. Delivery to Lithuania is charged separately once the item reaches the warehouse and has been weighed.
Siuntų grąžinimas (Returns to foreign sellers)
Returns are only sent after you pay for them. Paid returns can be at most 60×40×40 cm and 30 kg. Seller-issued free return labels only work through the Germany, Poland and Latvia warehouses.

What happens to what you’ve already paid

Pirkeu's services (parcel forwarding, buy-for-me purchasing and returns) are covered by a 14-day right to withdraw from the service contract, counted from the day the contract is made. You exercise it by emailing a clear statement. The right ends once the service has been fully provided, if you agreed to it starting early. For the buy-for-me service only: if Pirkeu can't buy the item, it refunds the money you paid for the goods (and any purchase fee being refunded) within 7 business days. Pirkeu is not the seller of goods you buy in foreign shops, so refunds for the items themselves come from the shop. A lost parcel the seller marked as delivered is usually best disputed with the seller.

“Vartotojas turi teisę, nenurodydamas priežasties, per 14 (keturiolika) kalendorinių dienų atsisakyti nuotolinės paslaugų teikimo sutarties, nepatirdamas kitų išlaidų, išskyrus teisės aktuose numatytus atvejus.”
, Pirkeu terms

14-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated Pirkeu refund guide , same data, but framed around the policy + escalation paths.

Does Pirkeu charge a cancellation fee?

Pirkeu’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Pirkeu

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Waiting for Pirkeu to trace a parcel the seller marked as delivered to its warehouse, A Trustpilot reviewer said Amazon confirmed delivery but Pirkeu insisted it never arrived and didn't look into it. The refund came from Amazon instead.
✕ Having a parcel delivered to a parcel locker or pickup point near the foreign warehouse, Pirkeu only accepts parcels a courier brings straight to its warehouse. It can't collect parcels left at lockers or pickup points.
✕ Choosing cash on delivery at the foreign shop, Pirkeu doesn't pay on delivery. Those parcels are refused and sent back to the seller.
✕ Leaving parcels uncollected and expecting to cancel without paying anything, After 20 calendar days in Lithuania, storage costs €1 per day per parcel. Parcels unclaimed for 2 months count as abandoned and can be disposed of or sold without notice.
✕ Sending goods from non-EU countries to Pirkeu's EU warehouses, Parcels from third countries are not accepted at the European warehouses. They must go to the US, UK or Japan warehouse.

Cancelled Pirkeu but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Pirkeu, treat it as not cancelled. Email info@pirkeu.lt referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Pirkeu’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Pirkeu charges again.

How Pirkeu will try to keep you

Pirkeu may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Saying a parcel was never received even though the seller's tracking shows it was delivered (Trustpilot report)”
You say: Please find attached the courier's proof of delivery to your warehouse, with tracking code [X] and courier [Y]. Please investigate and confirm in writing within 14 days whether the parcel has been located or registered as unidentified, so I can take this up with the seller if needed.
They’ll say: “Storage fees building up while a cancellation or return is being sorted (terms 3.7: €1 per day after 20 days)”
You say: I asked to withdraw or return this parcel on [date], before the 20-day free storage ended. Please don't charge storage for any delay after that date.
They’ll say: “Withdrawal refused because the service has 'started' (terms: the right ends once the service has been fully provided, if you agreed to an early start)”
You say: The service hasn't been fully provided. My parcel hasn't been shipped or delivered to Lithuania yet. I am using my 14-day right to withdraw and ask for a refund of any unused service charges.
They’ll say: “Extra admin fees and import taxes only shown at the end of checkout (Trustpilot complaints)”
You say: Please send an itemised invoice showing each service fee and how the 21% import VAT was calculated, plus the published price list that sets each fee.
They’ll say: “Returns only sent after you pay for them (pricing page)”
You say: I've paid for the return on [date]. Please confirm when it will be sent and give me the outbound tracking number so I can claim my refund from the seller.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Pirkeu must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Pirkeu has ~45 days to defend.

Delete your Pirkeu account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Pirkeu’s account settings, email info@pirkeu.lt with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Pirkeu

Pirkeu has **no subscription**, so you're never billed automatically. You pay per parcel or per purchase. To close your account, email **info@pirkeu.lt** from the address you registered with. Include your BuyEU client ID and ask for your account to be closed and your personal data deleted. Before you send it, collect or arrange returns for any parcels in Pirkeu's warehouses. Parcels left uncollected keep building up storage fees, and after 2 months they can be disposed of.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Pirkeu refund guide. Need a human for something else entirely? The Pirkeu contact guide lists every channel that actually answers.