Is there a cancellation fee for Pirkeu?

No cancellation fee is published. What does cost money is **storage**. Parcels are free for 20 calendar days after they reach Lithuania. After that it's **€1 per day per parcel**. Foreign warehouses also give 20 free days before charging. If you're leaving, collect or return everything first so you aren't charged storage while your closure request is handled.

How do I get a refund if Pirkeu can't buy my item?

With the **buy-for-me** service, if Pirkeu can't complete the purchase, the money you paid for the goods is refunded **within 7 business days**. A refunded purchase service fee follows the same 7-business-day timeline. If it hasn't arrived after 7 business days, email info@pirkeu.lt with your order reference and payment date.

What if Pirkeu says it never received my parcel?

First check that a **courier** delivered the parcel straight to the warehouse. Lockers and pickup points can't be collected. Parcels should be registered within 24 hours. If yours isn't, email customer service with the **tracking code and courier name**. If Pirkeu still denies receiving it, dispute it with the seller using the seller's proof of delivery. One Trustpilot reviewer got their money back from Amazon this way.

Why are Pirkeu's taxes and fees so high?

Pirkeu's terms apply **21% import VAT** to all parcels, calculated on the total parcel value including related costs, plus any extra service fees on its price list. Trustpilot reviewers mention surprise admin fees and taxes that only appear at the end. One said 98 EUR in taxes were added to a 180 USD US item. Ask support for an itemised invoice if a charge looks wrong.

Does Pirkeu have a free trial or subscription that auto-renews?

No. Pirkeu charges per parcel and per service. There's no membership, free trial or auto-renewal. Registering is free, and you get the warehouse addresses once your account is confirmed. Nothing is charged until you create a shipment or accept a buy-for-me quote, so there's nothing to cancel before a renewal date.

How long can I keep parcels in Pirkeu's warehouse?

Parcels can stay in the foreign warehouse **free for up to 20 days**. Once a parcel reaches Lithuania you have **20 calendar days** to collect it, then €1 per day is charged. Parcels left unclaimed for **2 months** count as abandoned. Pirkeu can dispose of or sell them without notice, and you lose all rights to them.

How do I contact Pirkeu customer service?

Email **info@pirkeu.lt** or call **+370 615 66 444**, Monday to Friday 08:00 to 17:00 Lithuanian time. They're closed on public holidays. The on-site chat is also available, and one reviewer recommends it for clearer answers. Under the terms, all notices and complaints about the service should be sent by email, so email is best for a paper trail on refunds or withdrawals.

REFUND GUIDE

How to Get a Pirkeu Refund for a Lost Parcel.

Pirkeu refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Pirkeu’s own Terms · UK, US, and EU rights covered below

The short answer

Pirkeu's services (parcel forwarding, buy-for-me purchasing and returns) are covered by a 14-day right to withdraw from the service contract, counted from the day the contract is made. You exercise it by emailing a clear statement. The right ends once the service has been fully provided, if you agreed to it starting early. For the buy-for-me service only: if Pirkeu can't buy the item, it refunds the money you paid for the goods (and any purchase fee being refunded) within 7 business days. Pirkeu is not the seller of goods you buy in foreign shops, so refunds for the items themselves come from the shop. A lost parcel the seller marked as delivered is usually best disputed with the seller.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Pirkeu, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Pirkeu actually says

“Vartotojas turi teisę, nenurodydamas priežasties, per 14 (keturiolika) kalendorinių dienų atsisakyti nuotolinės paslaugų teikimo sutarties, nepatirdamas kitų išlaidų, išskyrus teisės aktuose numatytus atvejus.”
, verbatim from Pirkeu’s terms

14-day cancellation window

How long does a Pirkeu refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Pirkeu’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Pirkeu is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Pirkeu has ~45 days to defend. Works regardless of where Pirkeu is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Pirkeu charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Pirkeu can’t ignore.

The Pirkeu refund email

Email the right address
Use info@pirkeu.lt, the route yoink has verified actually gets read for Pirkeu.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Pirkeu team,

I'm requesting a refund for my Pirkeu order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Pirkeu

Pirkeu has **no subscription**, so you're never billed automatically. You pay per parcel or per purchase. To close your account, email **info@pirkeu.lt** from the address you registered with. Include your BuyEU client ID and ask for your account to be closed and your personal data deleted. Before you send it, collect or arrange returns for any parcels in Pirkeu's warehouses. Parcels left uncollected keep building up storage fees, and after 2 months they can be disposed of.