What is the Petersham Nurseries cancellation fee?

**£50 per guest** for lunch or dinner if you cancel inside 48 hours or fail to show up. The charge is taken automatically from the credit or debit card used to secure the booking. For parties of 10–20 the window doubles to one week's notice, but the £50 per-guest fee structure is the same.

Can I get a refund on a Petersham Nurseries workshop?

No. The brand's terms state plainly: "We have a no refund policy for our workshops." Workshops are sold through Eventbrite, so any refund attempt has to go through Eventbrite's organiser-led refund flow — Petersham itself won't issue one. Your UK statutory rights remain in place if the workshop is cancelled by the brand or materially different from what was advertised.

How do I cancel a Petersham Nurseries reservation?

Two routes. Quickest: log into OpenTable (the booking platform) and cancel from your reservation email. Most reliable for a paper trail: email **res.richmond@petershamnurseries.com** with your name, date, time and party size, asking for written confirmation. You can also call **020 8940 5230 (Option 1)**. Do this more than 48 hours before your booking to avoid the £50-per-guest charge.

What happens if I'm running late to Petersham Nurseries?

The restaurant will hold your table for up to **15 minutes**. Past that they reserve the right to cancel the booking, which can be treated as a no-show and trigger the £50 per-guest charge. If you're delayed, call 020 8940 5230 (Option 1) before your arrival time — that's the number the terms direct late guests to.

Is The Petersham in Covent Garden still open?

No. The Petersham and La Goccia, both in Covent Garden's Floral Court, ceased trading on **16 February 2025** after six years. Petersham UK (the operating company for Covent Garden) entered liquidation, handled by Buchler Phillips. Only the Richmond restaurant, teahouse, shop and nursery continue to trade. Any outstanding refund for a Covent Garden booking is a creditor claim to the liquidator, not Richmond.

Can I cancel an online shop order from Petersham Nurseries?

Yes — UK consumer law gives you 14 days from receipt to cancel most online orders, and the brand mirrors this on its returns page. If your order hasn't dispatched yet, email **orders@petershamnurseries.com** with your cancellation request. Perishables, personalised items, plants, food and drink, and sale items reduced by 50% or more are excluded from the 14-day right.

What if Petersham Nurseries charges my card after I cancelled in time?

Reply to the booking confirmation referencing the 48-hour rule in the brand's own terms and ask for the £50-per-guest charge to be reversed. If you used a credit card and the total is over £100, you can additionally raise a **Section 75** claim with your issuer. Debit card users can request a **chargeback** under 'services not as described'. Keep your original cancellation email as evidence.

Can I change the date instead of cancelling?

Yes — emailing res.richmond@petershamnurseries.com to **rebook** rather than cancel is usually allowed and avoids any fee, provided you do it before the 48-hour window. The terms specifically penalise no-shows and reductions, not date changes, so frame the request as an amendment rather than a cancellation.

Where do I send a complaint about Petersham Nurseries?

The brand's terms direct all service complaints to **info.richmond@petershamnurseries.com**. Put 'Formal complaint – [booking ref/date]' in the subject line and include what you'd like resolved (refund of the £50 charge, voucher, etc.). If you don't get a reply within 14 days you can escalate via your card issuer or, for unresolved disputes, the small claims track of the County Court.

Does Petersham Nurseries take a deposit when I book?

For standard tables, no upfront deposit is taken — but a credit or debit card is required to secure the booking and is the card that gets charged if you no-show or cancel late. For **parties of up to 12 guests at events**, the reservation is secured by a deposit agreed with the Events Manager, and pre-selection of menus is required.

Will Petersham Nurseries refund a booking if I'm sick?

There's no contractual exception for illness in the brand's terms — the £50-per-guest charge applies to any cancellation inside 48 hours. In practice, emailing res.richmond@petershamnurseries.com early with a polite explanation and asking to rebook (rather than cancel) is the highest-success path. Goodwill waivers are at the restaurant's discretion, not a right.

UNRATED TO CANCEL

How to Cancel Petersham Nurseries Restaurant.

Petersham Nurseries Restaurant typically charges £100 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

To cancel a Petersham Nurseries Restaurant Richmond booking, email res.richmond@petershamnurseries.com at least 48 hours before your reservation with subject 'Cancellation Request – [Booking Name & Date]'. Late cancellations and no-shows are charged £50 per guest. Replies typically arrive within 1–2 business days.

£100 (one-off)typical charge

Or let yoink do it for you.

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The 4-step cancellation

Email the verified address
res.richmond@petershamnurseries.com — yoink-verified working email for Petersham Nurseries Restaurant (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Petersham Nurseries Restaurant team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Petersham Nurseries Restaurant plans you can cancel

Set Menu — 2 Courses
48 hours' notice required; £50 per guest no-show/late-cancel fee.
£70.00/mo
Set Menu — 3 Courses
48 hours' notice required; £50 per guest no-show/late-cancel fee.
£80.00/mo
Set Menu — 4 Courses & Complimentary Cocktail
48 hours' notice required; £50 per guest no-show/late-cancel fee. Parties of 10–20 require 1 week's notice.
£95.00/mo
Workshops & Events (via Eventbrite)
Booked through Eventbrite; brand operates a no-refund policy on workshops.

Petersham Nurseries Restaurant’s refund policy

Petersham Nurseries Restaurant Richmond needs at least 48 hours' notice to cancel a lunch or dinner booking with no charge — 1 week's notice for parties of 10–20. Cancel or reduce numbers inside that window and you're billed £50 per guest to the card held for the booking. Workshops booked through Eventbrite are non-refundable per the brand's terms. Online shop orders carry the statutory 14-day cancellation right (perishables and personalised items excluded).

“Cancellations: 48 hours' notice for all lunch and dinner reservations, 1 weeks' notice for parties of 10-20 guests. This policy applies to whole party cancellations as well as last minute reductions in guest numbers. Should you not notify us within the required time or not show up we will automatically charge a cancellation fee of £50 per guest for lunch and dinner.”
— Petersham Nurseries Restaurant terms

2-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Petersham Nurseries Restaurant refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Petersham Nurseries Restaurant

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling the reservations line inside 48 hours expecting a fee waiver — Terms state the £50 per guest charge is applied automatically once inside the 48-hour window.
✕ Requesting a workshop refund directly from Petersham Nurseries — Workshops are booked via Eventbrite and the brand explicitly operates a no-refund policy on them.
✕ Showing up more than 15 minutes late and assuming the table is held — Terms allow the restaurant to release the table after 15 minutes, which can then be treated as a no-show.
✕ Trying to cancel a Covent Garden booking (The Petersham / La Goccia) — Both central London sites ceased trading on 16 February 2025 and Petersham UK entered liquidation; refund claims for those bookings route through Buchler Phillips, not the Richmond restaurant.

How Petersham Nurseries Restaurant will try to keep you

Petersham Nurseries Restaurant may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Reservations team offers to reduce party size or move the date instead of cancelling outright.”
You say: Reply: 'I'd like to formally cancel rather than amend. Please confirm in writing that no £50 per-guest charge will be applied as I am giving you more than 48 hours' notice as required by your terms.'
They’ll say: “Charge applied automatically to the card held for the booking before you can dispute it.”
You say: If you cancelled more than 48 hours out but were charged anyway, quote the terms back and request a refund. If they refuse, your card issuer can raise a chargeback under the 'service not as described' reason code, and UK card purchases over £100 are also Section 75 protected.
They’ll say: “Reduction in guest numbers treated identically to a full cancellation.”
You say: The terms confirm this applies to 'last minute reductions in guest numbers' — so notify any drop in headcount before the 48-hour cutoff in writing to res.richmond@petershamnurseries.com to avoid the £50 per absent guest.
They’ll say: “Complaint deflected to phone line.”
You say: Keep it in writing. Brand's own terms direct complaints to info.richmond@petershamnurseries.com — an emailed paper trail is what unsticks disputed cancellation fees.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Petersham Nurseries Restaurant to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Petersham Nurseries Restaurant to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Petersham Nurseries Restaurant’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Petersham Nurseries Restaurant’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Petersham Nurseries Restaurant must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Petersham Nurseries Restaurant’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Petersham Nurseries Restaurant has ~45 days to defend.

Common questions about cancelling Petersham Nurseries Restaurant

At least **48 hours** for any lunch or dinner reservation, and **one full week** for parties of 10–20 guests. The same notice applies if you're just reducing the headcount — drop a guest inside 48 hours and you'll still be billed £50 for that seat. Email res.richmond@petershamnurseries.com or call 020 8940 5230 (Option 1).