What is the Petersham Nurseries cancellation fee?

**£50 per guest** for lunch or dinner if you cancel inside 48 hours or fail to show up. The charge is taken automatically from the credit or debit card used to secure the booking. For parties of 10 to 20 the window doubles to one week's notice, but the £50 per-guest fee structure is the same.

How do I cancel a Petersham Nurseries reservation?

Two routes. Quickest: log into OpenTable (the booking platform) and cancel from your reservation email. Most reliable for a paper trail: email **res.richmond@petershamnurseries.com** with your name, date, time and party size, asking for written confirmation. You can also call **020 8940 5230 (Option 1)**. Do this more than 48 hours before your booking to avoid the £50-per-guest charge.

What happens if I'm running late to Petersham Nurseries?

The restaurant will hold your table for up to **15 minutes**. Past that they reserve the right to cancel the booking, which can be treated as a no-show and trigger the £50 per-guest charge. If you're delayed, call 020 8940 5230 (Option 1) before your arrival time, that's the number the terms direct late guests to.

Is The Petersham in Covent Garden still open?

No. The Petersham and La Goccia, both in Covent Garden's Floral Court, ceased trading on **16 February 2025** after six years. Petersham UK (the operating company for Covent Garden) entered liquidation, handled by Buchler Phillips. Only the Richmond restaurant, teahouse, shop and nursery continue to trade. Any outstanding refund for a Covent Garden booking is a creditor claim to the liquidator, not Richmond.

Can I cancel an online shop order from Petersham Nurseries?

Yes, UK consumer law gives you 14 days from receipt to cancel most online orders, and the brand mirrors this on its returns page. If your order hasn't dispatched yet, email **orders@petershamnurseries.com** with your cancellation request. Perishables, personalised items, plants, food and drink, and sale items reduced by 50% or more are excluded from the 14-day right.

What if Petersham Nurseries charges my card after I cancelled in time?

Reply to the booking confirmation referencing the 48-hour rule in the brand's own terms and ask for the £50-per-guest charge to be reversed. If you used a credit card and the total is over £100, you can additionally raise a **Section 75** claim with your issuer. Debit card users can request a **chargeback** under 'services not as described'. Keep your original cancellation email as evidence.

Can I change the date instead of cancelling?

Yes, emailing res.richmond@petershamnurseries.com to **rebook** rather than cancel is usually allowed and avoids any fee, provided you do it before the 48-hour window. The terms specifically penalise no-shows and reductions, not date changes, so frame the request as an amendment rather than a cancellation.

Why am I still being charged after cancelling Petersham Nurseries Restaurant?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Petersham Nurseries Restaurant account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Petersham Nurseries Restaurant.

Q: Does Petersham Nurseries Restaurant charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Petersham Nurseries Restaurant and what to expect.

Last verified 24 Jun 2026 · data refreshes daily · sources: google-paa, web-search

The fastest way

To cancel a Petersham Nurseries Restaurant Richmond booking, email res.richmond@petershamnurseries.com at least 48 hours before your reservation with subject 'Cancellation Request, [Booking Name & Date]'. Late cancellations and no-shows are charged £50 per guest. Replies typically arrive within 1 to 2 business days.

Or let yoink do it for you.

30 seconds. AI emails Petersham Nurseries Restaurant, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
events.richmond@petershamnurseries.com, yoink-verified working email for Petersham Nurseries Restaurant (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Petersham Nurseries Restaurant team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Petersham Nurseries Restaurant plans you can cancel

Set Menu, 2 Courses
48 hours' notice required; £50 per guest no-show/late-cancel fee.
£70.00/mo
Set Menu, 3 Courses
48 hours' notice required; £50 per guest no-show/late-cancel fee.
£80.00/mo
Set Menu, 4 Courses & Complimentary Cocktail
48 hours' notice required; £50 per guest no-show/late-cancel fee. Parties of 10 to 20 require 1 week's notice.
£95.00/mo
Workshops & Events (via Eventbrite)
Booked through Eventbrite; brand operates a no-refund policy on workshops.

What happens to what you’ve already paid

Petersham Nurseries Restaurant Richmond needs at least 48 hours' notice to cancel a lunch or dinner booking with no charge, 1 week's notice for parties of 10 to 20. Cancel or reduce numbers inside that window and you're billed £50 per guest to the card held for the booking. Workshops booked through Eventbrite are non-refundable per the brand's terms. Online shop orders carry the statutory 14-day cancellation right (perishables and personalised items excluded).

“Cancellations: 48 hours' notice for all lunch and dinner reservations, 1 weeks' notice for parties of 10-20 guests. This policy applies to whole party cancellations as well as last minute reductions in guest numbers. Should you not notify us within the required time or not show up we will automatically charge a cancellation fee of £50 per guest for lunch and dinner.”
, Petersham Nurseries Restaurant terms

2-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Petersham Nurseries Restaurant refund guide , same data, but framed around the policy + escalation paths.

Does Petersham Nurseries Restaurant charge a cancellation fee?

Petersham Nurseries Restaurant’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Petersham Nurseries Restaurant

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling the reservations line inside 48 hours expecting a fee waiver, Terms state the £50 per guest charge is applied automatically once inside the 48-hour window.
✕ Requesting a workshop refund directly from Petersham Nurseries, Workshops are booked via Eventbrite and the brand explicitly operates a no-refund policy on them.
✕ Showing up more than 15 minutes late and assuming the table is held, Terms allow the restaurant to release the table after 15 minutes, which can then be treated as a no-show.
✕ Trying to cancel a Covent Garden booking (The Petersham / La Goccia), Both central London sites ceased trading on 16 February 2025 and Petersham UK entered liquidation; refund claims for those bookings route through Buchler Phillips, not the Richmond restaurant.

Cancelled Petersham Nurseries Restaurant but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Petersham Nurseries Restaurant, treat it as not cancelled. Email events.richmond@petershamnurseries.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Petersham Nurseries Restaurant’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Petersham Nurseries Restaurant charges again.

How Petersham Nurseries Restaurant will try to keep you

Petersham Nurseries Restaurant may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Reservations team offers to reduce party size or move the date instead of cancelling outright.”
You say: Reply: 'I'd like to formally cancel rather than amend. Please confirm in writing that no £50 per-guest charge will be applied as I am giving you more than 48 hours' notice as required by your terms.'
They’ll say: “Charge applied automatically to the card held for the booking before you can dispute it.”
You say: If you cancelled more than 48 hours out but were charged anyway, quote the terms back and request a refund. If they refuse, your card issuer can raise a chargeback under the 'service not as described' reason code, and UK card purchases over £100 are also Section 75 protected.
They’ll say: “Reduction in guest numbers treated identically to a full cancellation.”
You say: The terms confirm this applies to 'last minute reductions in guest numbers', so notify any drop in headcount before the 48-hour cutoff in writing to res.richmond@petershamnurseries.com to avoid the £50 per absent guest.
They’ll say: “Complaint deflected to phone line.”
You say: Keep it in writing. Brand's own terms direct complaints to info.richmond@petershamnurseries.com, an emailed paper trail is what unsticks disputed cancellation fees.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Petersham Nurseries Restaurant’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Petersham Nurseries Restaurant’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Petersham Nurseries Restaurant has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Petersham Nurseries Restaurant must honour it regardless of where they’re headquartered.

Delete your Petersham Nurseries Restaurant account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Petersham Nurseries Restaurant’s account settings, email events.richmond@petershamnurseries.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Petersham Nurseries Restaurant

At least **48 hours** for any lunch or dinner reservation, and **one full week** for parties of 10 to 20 guests. The same notice applies if you're just reducing the headcount, drop a guest inside 48 hours and you'll still be billed £50 for that seat. Email res.richmond@petershamnurseries.com or call 020 8940 5230 (Option 1).

Money-back questions (windows, pro-rata, chargebacks) are covered in the Petersham Nurseries Restaurant refund guide. Need a human for something else entirely? The Petersham Nurseries Restaurant contact guide lists every channel that actually answers.