Can I get a refund on a Petersham Nurseries workshop?

No. The brand's terms state plainly: "We have a no refund policy for our workshops." Workshops are sold through Eventbrite, so any refund attempt has to go through Eventbrite's organiser-led refund flow, Petersham itself won't issue one. Your UK statutory rights remain in place if the workshop is cancelled by the brand or materially different from what was advertised.

How do I cancel a Petersham Nurseries reservation?

Two routes. Quickest: log into OpenTable (the booking platform) and cancel from your reservation email. Most reliable for a paper trail: email **res.richmond@petershamnurseries.com** with your name, date, time and party size, asking for written confirmation. You can also call **020 8940 5230 (Option 1)**. Do this more than 48 hours before your booking to avoid the £50-per-guest charge.

What happens if I'm running late to Petersham Nurseries?

The restaurant will hold your table for up to **15 minutes**. Past that they reserve the right to cancel the booking, which can be treated as a no-show and trigger the £50 per-guest charge. If you're delayed, call 020 8940 5230 (Option 1) before your arrival time, that's the number the terms direct late guests to.

Is The Petersham in Covent Garden still open?

No. The Petersham and La Goccia, both in Covent Garden's Floral Court, ceased trading on **16 February 2025** after six years. Petersham UK (the operating company for Covent Garden) entered liquidation, handled by Buchler Phillips. Only the Richmond restaurant, teahouse, shop and nursery continue to trade. Any outstanding refund for a Covent Garden booking is a creditor claim to the liquidator, not Richmond.

What if Petersham Nurseries charges my card after I cancelled in time?

Reply to the booking confirmation referencing the 48-hour rule in the brand's own terms and ask for the £50-per-guest charge to be reversed. If you used a credit card and the total is over £100, you can additionally raise a **Section 75** claim with your issuer. Debit card users can request a **chargeback** under 'services not as described'. Keep your original cancellation email as evidence.

Can I change the date instead of cancelling?

Yes, emailing res.richmond@petershamnurseries.com to **rebook** rather than cancel is usually allowed and avoids any fee, provided you do it before the 48-hour window. The terms specifically penalise no-shows and reductions, not date changes, so frame the request as an amendment rather than a cancellation.

Where do I send a complaint about Petersham Nurseries?

The brand's terms direct all service complaints to **info.richmond@petershamnurseries.com**. Put 'Formal complaint, [booking ref/date]' in the subject line and include what you'd like resolved (refund of the £50 charge, voucher, etc.). If you don't get a reply within 14 days you can escalate via your card issuer or, for unresolved disputes, the small claims track of the County Court.

Does Petersham Nurseries take a deposit when I book?

For standard tables, no upfront deposit is taken, but a credit or debit card is required to secure the booking and is the card that gets charged if you no-show or cancel late. For **parties of up to 12 guests at events**, the reservation is secured by a deposit agreed with the Events Manager, and pre-selection of menus is required.

Will Petersham Nurseries refund a booking if I'm sick?

There's no contractual exception for illness in the brand's terms, the £50-per-guest charge applies to any cancellation inside 48 hours. In practice, emailing res.richmond@petershamnurseries.com early with a polite explanation and asking to rebook (rather than cancel) is the highest-success path. Goodwill waivers are at the restaurant's discretion, not a right.

REFUND GUIDE

How to Get a Petersham Nurseries Restaurant Refund.

Inside 2 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Petersham Nurseries Restaurant.

Last verified 24 Jun 2026 against Petersham Nurseries Restaurant’s own Terms · UK, US, and EU rights covered below

The short answer

Petersham Nurseries Restaurant Richmond needs at least 48 hours' notice to cancel a lunch or dinner booking with no charge, 1 week's notice for parties of 10 to 20. Cancel or reduce numbers inside that window and you're billed £50 per guest to the card held for the booking. Workshops booked through Eventbrite are non-refundable per the brand's terms. Online shop orders carry the statutory 14-day cancellation right (perishables and personalised items excluded).

Or let yoink chase the refund.

30 seconds to set up. yoink emails Petersham Nurseries Restaurant, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Petersham Nurseries Restaurant actually says

“Cancellations: 48 hours' notice for all lunch and dinner reservations, 1 weeks' notice for parties of 10-20 guests. This policy applies to whole party cancellations as well as last minute reductions in guest numbers. Should you not notify us within the required time or not show up we will automatically charge a cancellation fee of £50 per guest for lunch and dinner.”
, verbatim from Petersham Nurseries Restaurant’s terms

2-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Petersham Nurseries Restaurant refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Petersham Nurseries Restaurant’s own policy works on a 2-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Petersham Nurseries Restaurant for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Petersham Nurseries Restaurant subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Petersham Nurseries Restaurant can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Petersham Nurseries Restaurant has ~45 days to defend. Works regardless of where Petersham Nurseries Restaurant is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Petersham Nurseries Restaurant charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Petersham Nurseries Restaurant is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use events.richmond@petershamnurseries.com, the route yoink has verified actually gets read for Petersham Nurseries Restaurant.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Petersham Nurseries Restaurant team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Petersham Nurseries Restaurant

**£50 per guest** for lunch or dinner if you cancel inside 48 hours or fail to show up. The charge is taken automatically from the credit or debit card used to secure the booking. For parties of 10 to 20 the window doubles to one week's notice, but the £50 per-guest fee structure is the same.