Puis-je résilier mon CinéPass à tout moment ?

Yes — current CinéPass formulas (–26, Solo, Duo, Gold) are **sans engagement** and can be terminated at any time from the month after signup, directly from your Compte Pathé. Legacy *Le Pass Solo* and *Le Pass Duo* cards sold before 2018 carried a 12-month engagement during which cancellation was only possible for a *motif légitime* (job move, illness, unemployment, etc.) with supporting documents. If your card is one of those legacy plans, cite the specific motif when contacting the Service Abonnés.

Comment suspendre mon abonnement CinéPass ?

Suspension is self-service from your **Compte Pathé** and can be used **up to 3 times per rolling 12-month period**, starting from the month after signup. Each suspension lasts a maximum of 30 consecutive days, after which your subscription reactivates automatically. You can also reactivate earlier (once per month) from the CinéPass tab. Pathé issues a prorata refund on the following month's invoice for the unused days. Suspension is **not** available during your final month, and you cannot cancel while suspended.

Puis-je me rétracter après avoir souscrit au CinéPass ?

Yes. Under French consumer law (Code de la consommation), you have **14 days from subscription** to exercise your *droit de rétractation* on a distance contract, with no reason and no fees. Send a written rétractation via the Compte Pathé contact form or by lettre recommandée avec accusé de réception to *Pathé Cinémas – Service Client – TSA 70117 – 71305 Montceau-les-Mines Cedex*. Any charge already taken should be refunded within 14 days of receipt.

Puis-je obtenir un remboursement de mon CinéPass ?

If you paid the full year upfront and resiliate before the end, Pathé's Service Abonnés refunds the unused months **prorata temporis** from your termination date. Monthly-billed customers don't get a mid-month refund on cancellation, but suspension **does** trigger a prorata credit on the next invoice for the unused days. Charges taken after a valid resiliation (submitted before the 15th, effective end of month) should be refunded on request via the Compte Pathé form.

Comment contacter le Service Client Pathé ?

The primary route is the **online form** in the Centre d'aide (button *Nous contacter* at the bottom of every help page) — select your cinema and the theme *Achats / réservation* or *Compte Pathé*. Phone support is on **08 09 103 103** (Mon–Sat 10:00–19:00, cost of a local call). Pathé also replies via Facebook Messenger and X DMs. For GDPR data-deletion requests, email **dpo@pathe.fr**. There is no publicly advertised general-support email — Pathé routes everything through the form.

Dois-je renvoyer ma carte CinéPass après résiliation ?

No. Once your resiliation is processed, Pathé deactivates the physical and dematerialised card remotely — it simply won't scan at the cinema. Direct-debit payments are stopped at the end of the applicable month (end of current month if the request is received before the 15th, end of the following month otherwise). Any future reservations tied to the cancelled subscription are voided automatically at the time of processing.

Combien coûte le CinéPass ?

Pathé sells four unlimited formulas in France: **CinéPass –26** at €16.90/month (under-26s, ID required), **CinéPass** solo at ~€19.90–23.90/month, **CinéPass Duo** at €37.90/month for the holder + one guest, and **CinéPass Gold** at €39.90/month adding IMAX, 4DX, Dolby Cinema, ScreenX, cultural retransmissions and Pathé Palace at no supplement. A **Duo option** is available on any plan for +€15/month. All plans are sans engagement and paid by SEPA direct debit (RIB required at signup).

Que faire si Pathé ignore ma demande de résiliation ?

First, resubmit via the Compte Pathé form and keep the acknowledgement email as proof. If nothing happens within ~10 days, escalate by lettre recommandée avec accusé de réception to **Pathé Cinémas – Service Client – TSA 70117 – 71305 Montceau-les-Mines Cedex**, citing your account number and the date of the original request. If still unresolved, seize the **médiateur de la consommation** listed in the CGV of your abonnement, and dispute any subsequent debit with your bank on the grounds of a terminated contract.

Le CinéPass se renouvelle-t-il automatiquement ?

Yes. Monthly CinéPass plans are prélevés by SEPA on your RIB each month and continue indefinitely until you resiliate from your Compte Pathé. Upfront-paid annual cards trigger a **renewal letter one month before expiry**; if you don't respond and don't pay, the card is resiliated automatically at expiry. There is no free trial — the €0 rétractation window (14 days) is the only cost-free way to exit early.

Puis-je résilier via l'application Pathé ?

The Pathé mobile app hosts your account and subscription tab but the resiliation flow is the same as the web: **CinéPass → Gérer mon abonnement → Résilier**, available only from the month after signup. If you don't see the option in-app, sign in on pathe.fr in a browser instead — the web version tends to expose the resiliation button more reliably — or use the *Poser une question* form (Thème *Abonnement CinéPass*, Sous-thème *Résiliation*).

UNRATED TO CANCEL

How to Cancel Pathé CinéPass Online.

Pathé typically charges £16.70 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 4 sources cited

The fastest way

Cancel Pathé CinéPass from your Compte Pathé under CinéPass → 'Gérer mon abonnement' → Résilier, available from the month after signup. If the button is missing, use Mon compte → Message → Poser une question (Thème 'Abonnement CinéPass', Sous-thème 'Résiliation'). Confirmation email typically arrives within a few days.

£16.70 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Pathé, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
reservation.geode@pathe.com — the standard route for Pathé.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Pathé team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Pathé plans you can cancel

CinéPass -26
Cancellable at any time from the month following subscription via your Compte Pathé.
£16.90/mo
CinéPass
Cancellable at any time from the month following subscription via your Compte Pathé.
£23.90/mo
CinéPass Duo
Cancellable at any time from the month following subscription via your Compte Pathé.
£37.90/mo
CinéPass Gold
Cancellable at any time from the month following subscription via your Compte Pathé.
£39.90/mo

Pathé’s refund policy

Pathé lets you cancel CinéPass at any time from the month after signup, directly inside your Compte Pathé. New subscribers get a 14-day withdrawal (rétractation) right and can back out without giving a reason. If you paid the whole year upfront, the service abonnés can refund unused months prorata temporis from your resiliation date. Any bookings for showings after your end date will be automatically cancelled.

“Si vous ne pouvez pas résilier votre abonnement en vous rendant dans votre Compte Pathé, nous vous invitons à nous transmettre depuis votre Compte Pathé, rubrique Mon compte > Message > Poser une question, le formulaire de résiliation.”
— Pathé terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Pathé refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Pathé

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling during the first month after signup via the self-service resiliation button — Pathé's own help article states you can only résilier 'à partir du mois suivant votre souscription' — the option isn't available in month one.
✕ Cancelling while your account is currently suspended — Pathé states 'La résiliation de l'abonnement n'est pas possible pendant une période de suspension' — you must reactivate first.
✕ Emailing generic Pathé mailboxes like service-commercial@pathe.fr — That address is for Pathé Business/B2B enquiries, not consumer CinéPass cancellations — you'll be redirected to the online form.
✕ Sending back your physical CinéPass card — Unnecessary — Pathé deactivates the card remotely once resiliation is processed.
✕ Suspending in the final month of your subscription hoping it counts as cancelling — Pathé blocks suspension in the last month of your contract; it will not substitute for a resiliation request.

How Pathé will try to keep you

Pathé may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to suspend your subscription (up to 3 times per rolling 12 months, 30 days each) instead of cancelling”
You say: Please process a full résiliation, not a suspension. I understand suspension is limited to 30 days and reactivates automatically — that's not what I want. Under my Compte Pathé I am requesting termination effective the end of the current billing month.
They’ll say: “Pointing to the initial 6- or 12-month engagement period on legacy Le Pass Solo/Duo cards to refuse mid-term cancellation”
You say: Current CinéPass formulas are sold 'sans engagement' with monthly resiliation from the month following signup. If you consider my card still under a legacy engagement, please send the CGV clause you're relying on; otherwise process my resiliation under the current terms.
They’ll say: “Ignoring the online form and asking you to send a lettre recommandée to Montceau-les-Mines”
You say: The Pathé help centre lists the Compte Pathé online form (Thème 'Abonnement CinéPass', Sous-thème 'Résiliation') as the primary route. Please confirm my resiliation via that channel — a recommandé is not a legal requirement for a sans-engagement contract.
They’ll say: “Delaying past the 15th of the month so your cancellation only takes effect at the end of the next month”
You say: My request was submitted on [date] via the official form. Under Pathé's own policy, requests received before the 15th take effect at the end of the current month — please apply that timeline and refund any charge taken after.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Pathé to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Pathé to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Pathé’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Pathé’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Pathé must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Pathé’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Pathé has ~45 days to defend.

Common questions about cancelling Pathé

Log into your **Compte Pathé**, open the **CinéPass** tab and click *Gérer mon abonnement* → *Résilier*. The option only appears from the month after your signup. If the button is missing, go to **Mon compte → Message → Poser une question**, choose Thème *Abonnement CinéPass* and Sous-thème *Résiliation*, and submit the form. Pathé's Service Client then emails a confirmation. Any bookings for showings after your end date are cancelled automatically.