Puis-je me rétracter après avoir souscrit au CinéPass ?

Yes. Under French consumer law (Code de la consommation), you have **14 days from subscription** to exercise your *droit de rétractation* on a distance contract, with no reason and no fees. Send a written rétractation via the Compte Pathé contact form or by lettre recommandée avec accusé de réception to *Pathé Cinémas, Service Client, TSA 70117 to 71305 Montceau-les-Mines Cedex*. Any charge already taken should be refunded within 14 days of receipt.

Puis-je obtenir un remboursement de mon CinéPass ?

If you paid the full year upfront and resiliate before the end, Pathé's Service Abonnés refunds the unused months **prorata temporis** from your termination date. Monthly-billed customers don't get a mid-month refund on cancellation, but suspension **does** trigger a prorata credit on the next invoice for the unused days. Charges taken after a valid resiliation (submitted before the 15th, effective end of month) should be refunded on request via the Compte Pathé form.

REFUND GUIDE

How to Get a Pathé CinéPass Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Pathé.

Last verified 21 Jul 2026 against Pathé’s own Terms · UK, US, and EU rights covered below

The short answer

Pathé lets you cancel CinéPass at any time from the month after signup, directly inside your Compte Pathé. New subscribers get a 14-day withdrawal (rétractation) right and can back out without giving a reason. If you paid the whole year upfront, the service abonnés can refund unused months prorata temporis from your resiliation date. Any bookings for showings after your end date will be automatically cancelled.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Pathé, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Pathé actually says

“Si vous ne pouvez pas résilier votre abonnement en vous rendant dans votre Compte Pathé, nous vous invitons à nous transmettre depuis votre Compte Pathé, rubrique Mon compte > Message > Poser une question, le formulaire de résiliation.”
, verbatim from Pathé’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Pathé refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Pathé’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Pathé is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Pathé has ~45 days to defend. Works regardless of where Pathé is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Pathé charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Pathé can’t ignore.

The 4-step refund email

Email the right address
Use reservation.geode@pathe.com, the route yoink has verified actually gets read for Pathé.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Pathé team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Pathé

Suspension is self-service from your **Compte Pathé** and can be used **up to 3 times per rolling 12-month period**, starting from the month after signup. Each suspension lasts a maximum of 30 consecutive days, after which your subscription reactivates automatically. You can also reactivate earlier (once per month) from the CinéPass tab. Pathé issues a prorata refund on the following month's invoice for the unused days. Suspension is **not** available during your final month, and you cannot cancel while suspended.

Cancelling rather than claiming money back? See the Pathé cancellation guide. For every other support channel, the Pathé contact guide.