What happens if I delete the game?

Deleting Solitaire Cash, Bingo Cash or Bubble Cash from your phone **does not close your account**. Papaya's help center says you can reinstall and log back in at any time, so your balance, saved payment methods and marketing all stay live. If you want to stop for good, you have to request account deletion separately, either in the app or by emailing terms-inquiries@papayagaming.com.

Will I lose my money if I close my Solitaire Cash account?

Yes, if you don't withdraw first. Papaya's terms say that if you close your account, **any funds in it are forfeited**, and you must request a withdrawal *before* terminating. Virtual Items and Gems are also forfeited, with no compensation. Bonus Cash can never be withdrawn, so expect to lose it either way. Cash out your withdrawable balance, wait until it reaches your PayPal or card, then send the closure request.

How do I request a withdrawal?

Go to **Account → Withdraw** in the app, check the amount, and press **'Submit Withdrawal'**. Papaya's help center says withdrawals may be paid as refunds of your original deposits to the payment method you used. They are processed within 14 days, but usually arrive within 2 business days. Only one withdrawal can be pending at a time. Third-party reviewers report a minimum of about $5. Keep the withdrawal confirmation email.

Is there a fee to cancel Papaya Gaming?

There is no cancellation fee and no contract, because Papaya has no subscription. The real cost of leaving is what you forfeit: any cash left in the account when it closes, all Bonus Cash, and unused Gems or Virtual Items. Some players also report a small fee when cashing out to PayPal. Withdraw your real cash before you close.

Can I take a break instead of deleting my Papaya account?

Yes. Papaya's Responsible Play Policy lets you **self-exclude** by emailing **support@papaya.com** with your full name, full residential address and email address. Self-exclusion lasts at least 3 months. During that time Papaya won't accept deposits or entries and will try not to send marketing. Reactivation only happens 7 days after you ask in writing. You can also set daily play limits in the app.

What if Papaya Gaming ignores my emails?

Many players report this. Send the same dated request to every official address: **terms-inquiries@papayagaming.com**, **support@papaya.com**, **support@papayagaming.com** and **yourfeedback@papaya.com** (the address Papaya's app-store replies send complainants to). Include your game nickname. If there's still no answer, file a BBB complaint (in at least one case Papaya confirmed funds were returned) and dispute unauthorised charges with your bank or PayPal.

Can I still claim the Papaya Gaming class action settlement?

Probably not by claim form. The $15M *Barcelo v. Papaya Gaming* settlement covered US players who made a deposit between Jan 1, 2019 and Sept 5, 2024, and the claim and opt-out deadline was **Jan 30, 2026**. Class members with an active Papaya account were due an automatic in-game cash payment without filing a form. If you received one, withdraw it as normal cash before closing your account.

Why am I still being charged after cancelling Papaya Gaming?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Papaya Gaming account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Papaya Gaming and Keep Your Cash.

Q: Does Papaya Gaming charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Papaya Gaming and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Papaya Gaming has no subscription. Cancelling means withdrawing your cash balance first, then closing your account. Email terms-inquiries@papayagaming.com (cc support@papaya.com) with the subject 'Account Closure Request, [nickname]', or use the in-app 'Delete my account request'. Any money left in the account when it closes is forfeited. Withdrawals can take up to 14 days. Confirmation time is unknown.

Or let yoink do it for you.

30 seconds. AI emails Papaya Gaming, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel Papaya Gaming

Online: Direct cancel flow: support.papaya.com/hc/en-us/articles/15894372916369-Delete-my-account-request
Email (fastest): Email terms-inquiries@papayagaming.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: There is no recurring billing cycle. Order matters: request a withdrawal of your full withdrawable balance BEFORE closing the account, because money left in the account at closure is forfeited. Withdrawals are processed within 14 days (usually 2 business days), and only one withdrawal can be pending at a time.

Cancelling a Papaya Gaming order by email

Email the verified address
terms-inquiries@papayagaming.com, the standard route for Papaya Gaming.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Papaya Gaming team,

I'd like to cancel my recent Papaya Gaming order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Papaya sells no subscription. The money involved is cash deposits, tournament entry fees and virtual items (Gems). Tournament entry fees are non-refundable under the terms. Your unused withdrawable cash balance is a different matter: you can withdraw it at any time, and it often goes back to your original card or PayPal as a 'refund' within 2 business days (up to 14 days at most). Closing your account with money still in it forfeits that money, and Bonus Cash can never be cashed out. For deposits you did not authorise, users report getting refunds by contacting Papaya repeatedly or by disputing the charge with their bank or PayPal. Be aware that the terms make you liable for chargeback costs.

“All Fees must be prepaid and are non-refundable. You are fully responsible and liable for all charges, deposits and withdrawals made under your account, including any unauthorized charges, deposits or withdrawals.”
, Papaya Gaming terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Papaya Gaming refund guide , same data, but framed around the policy + escalation paths.

Does Papaya Gaming charge a cancellation fee?

Papaya Gaming’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Papaya Gaming

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the app from your phone, Papaya's own help center says uninstalling the app does not close your account. You can simply reinstall and log back in, so your account and payment details stay active.
✕ Closing your account before cashing out, The terms say any money in your account is forfeited when you close it, and you must request a withdrawal before you terminate the account.
✕ Asking for a refund of tournament entry fees you lost, The terms say all fees are prepaid and non-refundable. Players on BBB report being refused refunds even after sending videos of game crashes.
✕ Expecting to withdraw your Bonus Cash, Papaya's own App Store replies say Bonus Cash can never be withdrawn and is wiped completely when you withdraw cash. Many Trustpilot complaints come from players who found most of their balance was Bonus Cash.
✕ Requesting a refund through Google Play, A Google Play community expert says Google is very strict about what qualifies for a refund and may deny it, which leaves you dealing with Papaya directly. Deposits are usually processed by Papaya's own payment methods, not app-store billing.
✕ Sending a single email to one support address, Many BBB, Trustpilot and Google community reports describe repeated emails with no reply. One PayPal community user who did get a refund said they had to email every address and contact form they could find and be persistent.

Cancelled Papaya Gaming but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Papaya Gaming, treat it as not cancelled. Email terms-inquiries@papayagaming.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Papaya Gaming’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Papaya Gaming charges again.

How Papaya Gaming will try to keep you

Papaya Gaming may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “When you ask to delete your account, the help center suggests deleting the app instead and warns that a deleted account cannot be restored.”
You say: I understand my account cannot be restored. Under Section 17 of your Terms of Use I am terminating my Papaya account and ask you to close it permanently and confirm this in writing. Please also process the attached withdrawal of my full withdrawable balance before closing.
They’ll say: “Withdrawing wipes any Bonus Cash, which makes players put off cashing out and keep playing.”
You say: I accept that Bonus Cash is not withdrawable. Please withdraw my full withdrawable cash balance to my original payment method and confirm the amount and the expected arrival date.
They’ll say: “Withdrawals are paid as 'refunds' split across several payment methods, sometimes including cards the player asked to have removed.”
You say: Please confirm in writing exactly how much of my withdrawal is going to each payment method, including the last 4 digits of each. Then remove all stored payment methods from my account.
They’ll say: “Support does not reply. Many players report getting no answer to repeated emails.”
You say: This is my [second/third] request, sent to support@papaya.com, support@papayagaming.com, terms-inquiries@papayagaming.com and yourfeedback@papaya.com. Please reply within 7 days. If I hear nothing, I will file a BBB complaint (in at least one BBB case Papaya confirmed the funds were returned) and dispute the charges with my card issuer or PayPal.
They’ll say: “Unauthorised deposits are left unresolved while the terms make the player liable for 'any unauthorized charges' and for chargeback costs.”
You say: I did not authorise the deposit(s) of [amount] on [date]. Please refund them to the original payment method within 14 days. If you do not, I will dispute the transaction with my bank or PayPal as an unauthorised charge.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Papaya Gaming has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Papaya Gaming’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Papaya Gaming’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Papaya Gaming must honour it regardless of where they’re headquartered.

Delete your Papaya Gaming account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Papaya Gaming’s account settings, email terms-inquiries@papayagaming.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Papaya Gaming

There are two routes. In the app's help center, open **'Delete my account request'** (Account section) and tap the delete link. Or email **terms-inquiries@papayagaming.com**, which Papaya's Terms of Use (Section 17) name as the termination channel. Include your game nickname, registered email and phone number. **Withdraw your cash balance first**, because the terms say money left in a closed account is forfeited. Ask for written confirmation, and keep it until your withdrawal has arrived.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Papaya Gaming refund guide. Need a human for something else entirely? The Papaya Gaming contact guide lists every channel that actually answers.