Will I lose my money if I close my Solitaire Cash account?

Yes, if you don't withdraw first. Papaya's terms say that if you close your account, **any funds in it are forfeited**, and you must request a withdrawal *before* terminating. Virtual Items and Gems are also forfeited, with no compensation. Bonus Cash can never be withdrawn, so expect to lose it either way. Cash out your withdrawable balance, wait until it reaches your PayPal or card, then send the closure request.

How do I request a withdrawal?

Go to **Account → Withdraw** in the app, check the amount, and press **'Submit Withdrawal'**. Papaya's help center says withdrawals may be paid as refunds of your original deposits to the payment method you used. They are processed within 14 days, but usually arrive within 2 business days. Only one withdrawal can be pending at a time. Third-party reviewers report a minimum of about $5. Keep the withdrawal confirmation email.

Can I get a refund from Papaya Gaming?

It depends on the charge. **Tournament entry fees** are non-refundable under the terms. Your **unused withdrawable balance** can be withdrawn, and Papaya often pays it back to your original card or PayPal. For **deposits you didn't authorise**, players report getting refunds after emailing support@papaya.com and terms-inquiries@papayagaming.com repeatedly, or by disputing the charge with their bank or PayPal. UK and EU players also have a 14-day withdrawal clause in the terms for Virtual Item purchases.

How long did it take you to get a refund from papaya?

Reports vary a lot. On the PayPal community, one user had an unauthorised $15 charge refunded after contacting Papaya, while another was still waiting four days after being promised a refund by email. Papaya's own help center says withdrawals take up to 14 days and usually arrive within 2 business days. If 14 days pass with nothing, send a written follow-up and dispute the charge with PayPal or your card issuer.

Is there a fee to cancel Papaya Gaming?

There is no cancellation fee and no contract, because Papaya has no subscription. The real cost of leaving is what you forfeit: any cash left in the account when it closes, all Bonus Cash, and unused Gems or Virtual Items. Some players also report a small fee when cashing out to PayPal. Withdraw your real cash before you close.

What if Papaya Gaming ignores my emails?

Many players report this. Send the same dated request to every official address: **terms-inquiries@papayagaming.com**, **support@papaya.com**, **support@papayagaming.com** and **yourfeedback@papaya.com** (the address Papaya's app-store replies send complainants to). Include your game nickname. If there's still no answer, file a BBB complaint (in at least one case Papaya confirmed funds were returned) and dispute unauthorised charges with your bank or PayPal.

REFUND GUIDE

How to Get a Papaya Gaming Refund on Your Deposits.

Papaya Gaming refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Papaya Gaming’s own Terms · UK, US, and EU rights covered below

The short answer

Papaya sells no subscription. The money involved is cash deposits, tournament entry fees and virtual items (Gems). Tournament entry fees are non-refundable under the terms. Your unused withdrawable cash balance is a different matter: you can withdraw it at any time, and it often goes back to your original card or PayPal as a 'refund' within 2 business days (up to 14 days at most). Closing your account with money still in it forfeits that money, and Bonus Cash can never be cashed out. For deposits you did not authorise, users report getting refunds by contacting Papaya repeatedly or by disputing the charge with their bank or PayPal. Be aware that the terms make you liable for chargeback costs.

Or let yoink chase the refund.

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What Papaya Gaming actually says

“All Fees must be prepaid and are non-refundable. You are fully responsible and liable for all charges, deposits and withdrawals made under your account, including any unauthorized charges, deposits or withdrawals.”
, verbatim from Papaya Gaming’s terms

Pro-rata refund: no

How long does a Papaya Gaming refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Papaya Gaming charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Papaya Gaming has ~45 days to defend. Works regardless of where Papaya Gaming is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Papaya Gaming subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Papaya Gaming can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Papaya Gaming is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Papaya Gaming refund email

Email the right address
Use terms-inquiries@papayagaming.com, the route yoink has verified actually gets read for Papaya Gaming.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Papaya Gaming team,

I'm requesting a refund for my Papaya Gaming order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Papaya Gaming

There are two routes. In the app's help center, open **'Delete my account request'** (Account section) and tap the delete link. Or email **terms-inquiries@papayagaming.com**, which Papaya's Terms of Use (Section 17) name as the termination channel. Include your game nickname, registered email and phone number. **Withdraw your cash balance first**, because the terms say money left in a closed account is forfeited. Ask for written confirmation, and keep it until your withdrawal has arrived.

Cancelling rather than claiming money back? See the Papaya Gaming cancellation guide. For every other support channel, the Papaya Gaming contact guide.