Can I get a refund from Oxylabs?

Oxylabs doesn't publish a blanket refund window on its pricing page. Because billing is usage-based, **already-consumed traffic or IP days are generally non-refundable**. However, untouched prepaid balance, accidental top-ups, or duplicate charges are usually refundable if you contact hello@oxylabs.io quickly. EU and UK buyers acting as consumers may have additional statutory rights — see the regional rights block below.

Is there a free trial for Oxylabs?

Yes — Oxylabs advertises **Free Trial Available** on the Web Scraper API and Web Unblocker pricing tiles, and offers **Free IPs** on Datacenter Proxies. Trials are typically time-limited or usage-limited and require a sign-up via the dashboard. They generally don't auto-convert to a paid plan without a separate top-up, but always confirm in the dashboard before adding payment details.

Does Oxylabs charge a cancellation fee?

There's no cancellation fee advertised on the public pricing page. Most plans are prepaid pay-as-you-go (per GB or per IP), so 'cancelling' simply means stopping top-ups and not renewing IPs. Enterprise contracts may have minimum commitments — check your signed order form. If you're pushed for an early-termination fee that isn't in your contract, request a written copy of the clause before paying.

What happens to my unused proxy traffic if I cancel?

Unused traffic on residential/mobile plans typically expires at the end of the billing cycle and **does not roll over** once you cancel or downgrade. For per-IP products (Datacenter, ISP, Dedicated), access ends when the IP subscription period expires. To get the most value, use up remaining GB before disabling auto-recharge, then cancel. Always export any logs or scraping results you need before closing the account.

Can I pause my Oxylabs plan instead of cancelling?

Oxylabs doesn't openly advertise a self-serve pause feature, but since most plans are pay-as-you-go, you can effectively pause by **switching off auto top-up and letting your balance run down**. For dedicated IP subscriptions, contact your account manager to ask about a temporary hold — they sometimes offer this as a retention move rather than letting you cancel outright.

How do I cancel auto-recharge on Oxylabs?

Inside the dashboard, open the product (e.g. Residential Proxies) and locate **Auto top-up** or **Auto-recharge** in the billing/plan settings — toggle it off. Do this for every active product separately, as auto top-up is configured per service. After disabling, the next time your balance hits zero the service simply stops rather than re-charging your card. Take a screenshot of the disabled state for your records.

What if Oxylabs keeps charging me after I cancel?

First, email **hello@oxylabs.io** with the subject 'Unauthorised charge after cancellation' and attach proof of your earlier cancellation request plus the new charge. Give them 5–7 business days. If they don't refund, raise a dispute with your card issuer (Section 75 in the UK for purchases over £100, or a standard chargeback). EU consumers can also escalate via their national consumer protection agency.

Can I downgrade my Oxylabs plan instead of cancelling?

Yes — most Oxylabs products let you reduce traffic, drop IPs, or move from a committed monthly plan to pay-as-you-go via the dashboard or by asking your account manager. Downgrading typically takes effect on the next billing cycle. If you only need occasional scraping, switching from Residential ($2.5/GB) to Datacenter ($0.7/IP) can drastically cut costs without fully cancelling.

How do I contact Oxylabs support to cancel?

Use **hello@oxylabs.io** for general cancellation requests, or message your dedicated account manager if you have one (enterprise customers do). 24/7 live chat is available from the Oxylabs dashboard and website footer — it's often the fastest route to get auto-recharge disabled the same day. Always ask for a written confirmation email rather than relying solely on a chat transcript.

Will I lose access to my scraping data if I cancel Oxylabs?

Cancelling stops new requests but your historical scraping output is yours — Oxylabs delivers data to you in real time, so anything already stored on your end is unaffected. However, dashboards, usage logs, and any data parked in Oxylabs' storage (e.g. Web Scraper API job results) may be deleted after account closure. Export job results and download invoices before you cancel.

UNRATED TO CANCEL

How to Cancel Oxylabs & Stop Auto-Recharge.

Oxylabs typically charges £108/mo. Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 4 sources cited

The fastest way

To cancel Oxylabs, log in to your dashboard and disable auto-recharge or contact your account manager. If you need help, email hello@oxylabs.io with the subject 'Cancellation request — [account email]'. Most B2B accounts confirm within 1–2 business days. Unused prepaid balance is generally non-refundable once consumed.

£108/motypical charge

£1296/yrif you keep paying

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The 4-step cancellation

Email the verified address
support@oxylabs.io — the standard route for Oxylabs.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Oxylabs team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Oxylabs plans you can cancel

Residential Proxies
Pay-as-you-go per GB; stop usage or disable auto top-up to cancel.
$2.50/mo
Datacenter Proxies
Priced per IP; cancel by not renewing the IP subscription.
$0.70/mo
ISP Proxies
$1.20/mo
Dedicated Datacenter Proxies
$1.20/mo
Dedicated ISP Proxies
$2.50/mo
Mobile Proxies
$3.50/mo
Web Scraper API
Free trial available; usage-based at $0.25/1K results.
Headless Browser
$4.70/mo
Web Unblocker
Free trial available.
$3.00/mo

What doesn’t work for cancelling Oxylabs

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by simply uninstalling the SDK or removing API keys — Recurring plans and auto top-ups continue billing until disabled in the dashboard or via account manager.
✕ Chargeback as a first step — Oxylabs is a B2B vendor — banks often side with the merchant unless you've first requested cancellation in writing.
✕ Cancelling via app store — Oxylabs is billed directly through their dashboard/invoice, not Apple or Google Play.

How Oxylabs will try to keep you

Oxylabs may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Account manager offers extra GB or discounted rate to stay”
You say: Thanks, but I've decided to close the account. Please confirm cancellation and stop all auto top-ups in writing.
They’ll say: “Offer to pause or downgrade to pay-as-you-go”
You say: I don't want to pause — please fully cancel the subscription and confirm no further charges will be made.
They’ll say: “Push to use remaining traffic before cancelling”
You say: Understood that traffic doesn't refund, but please disable renewal now so I'm not billed for the next cycle.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Oxylabs to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Oxylabs to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Oxylabs’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Oxylabs’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Oxylabs must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Oxylabs’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Oxylabs has ~45 days to defend.

Common questions about cancelling Oxylabs

Log in to the Oxylabs dashboard, open **Billing** or **Plan settings**, and disable auto-recharge / auto-renewal on each active product (Residential, Datacenter, Web Scraper API, etc.). For enterprise contracts, email your account manager or **hello@oxylabs.io** with a clear cancellation request and your account email. Ask for written confirmation that no further charges will be taken. B2B confirmations typically arrive within 1–2 business days.