Can I get a refund for unused traffic?

Only if you're a self-service customer and your claim hits Oxylabs within 3 calendar days of your first transaction, with usage under 20% (Regular) or 10% (Enterprise). Otherwise unused GBs aren't refunded, they just expire. Multiple Trustpilot reviewers report being denied a refund despite never using a byte, because they were past the 72-hour mark or on a renewal cycle.

Does Oxylabs offer a free trial?

There's no universal free trial. Web Scraper API and Web Unblocker have a **free trial available** on self-service. Datacenter Proxies has **Free IPs**. All other proxy types reserve trials for verified businesses that pass KYC. Most reviewers describe the offer as a 3-day money-back guarantee rather than a true trial, so treat any paid plan as billable from day one.

Will Oxylabs keep charging me after I cancel?

Self-service plans should stop at the end of the current billing period, the cancel button just disables auto-renew. However, multiple Trustpilot reviews describe being charged across multiple renewals before noticing, and Oxylabs refusing refunds because the cancellation was logged too late. Always screenshot the dashboard confirmation, watch for the **Resubscribe** label (the proof your plan is inactive), and email support if a renewal posts after cancellation.

How do I contact Oxylabs support to cancel?

The main channels are 24/7 live chat on oxylabs.io and **support@oxylabs.io** for written tickets. Use email if you need a paper trail (chat transcripts aren't always emailed). Subject line that works: *"Cancellation + refund request, 3-day money-back guarantee"*. Include your account email, the product, the date/time of first transaction, and your current usage %. For compliance escalations, copy `compliance@oxylabs.io`.

Why was my Oxylabs refund denied?

Common reasons surfaced in Trustpilot complaints: the request landed after 72 hours from the first transaction, the plan was Pay-as-you-go (non-refundable), traffic usage exceeded 20%, the subscription had already renewed once or more, or the account was flagged by Oxylabs' compliance team. Oxylabs' compliance team can decline refund requests at its discretion. Get the refusal in writing, it's needed for any card or PayPal dispute.

Oxylabs is a registered Lithuanian company (oxylabs, UAB) operating since 2015 and holds a ~3.8/5 TrustScore on Trustpilot across 700+ reviews. It's a legitimate enterprise proxy provider with major B2B customers. Complaints almost all concern billing rigidity, the 3-day refund window, non-refundable PAYG and dedicated IPs, and compliance-driven account suspensions, rather than service quality. Treat any paid plan as if it's locked in after 72 hours.

What if Oxylabs ignores my cancellation request?

Resend via email to **support@oxylabs.io**, CC **compliance@oxylabs.io** and **hello@oxylabs.io**, and attach a screenshot of the dashboard showing your cancellation attempt. If you're in the UK or EU you can rely on the Consumer Rights Act / EU Consumer Rights Directive to reject services not provided. If billing continues despite written cancellation, dispute the charge with your card issuer, but note this voids any future Oxylabs refund eligibility.

Can I downgrade my Oxylabs plan?

Yes, open **Manage subscription** in the dashboard and switch to a smaller plan. Be careful: Trustpilot users report that downgrades sometimes don't reprice for the current cycle, meaning you're billed at the old rate while receiving the smaller plan's quota. Confirm the new price on the next invoice and email `support@oxylabs.io` immediately if the prorate is wrong, leaving it past the 3-day window kills your refund leverage.

REFUND GUIDE

How to Get an Oxylabs Refund After 72 Hours.

Inside 3 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Oxylabs.

Last verified 15 Jun 2026 against Oxylabs’s own Terms · UK, US, and EU rights covered below

The short answer

Oxylabs operates a 3-calendar-day money-back guarantee, not the 14/30-day window most consumer SaaS uses. You also must have used less than 20% of your traffic or credits (10% on Enterprise/Custom plans), not have charged back, and never have claimed a refund before. Pay-as-you-go and Dedicated IP purchases are non-refundable unless Oxylabs billed you in error, in which case you have up to 30 days to flag it. Self-service plans only; Custom/Enterprise refunds are case-by-case via your Account Manager.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Oxylabs, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Oxylabs actually says

“A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the Services; You have not used more than 20% of Credits for Services purchased via one of the Regular plans (Starter, Lite or Standard) or 10% of Credits for Services purchased via the Custom plan”
, verbatim from Oxylabs’s terms

3-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Oxylabs refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Oxylabs’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Oxylabs charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Oxylabs made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Oxylabs has ~45 days to defend. Works regardless of where Oxylabs is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Oxylabs for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Oxylabs subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Oxylabs can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Oxylabs is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@oxylabs.io, the route yoink has verified actually gets read for Oxylabs.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Oxylabs team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Oxylabs

Oxylabs offers a **3-calendar-day money-back guarantee** from the date of your first transaction. You must have used **less than 20%** of traffic/credits on Regular plans (or 10% on Enterprise/Custom), have no prior refund claim, no chargeback, and an account in good standing. Pay-as-you-go and Dedicated IP purchases are final. After day 3 the only route is proving Oxylabs billed in error, which you have to flag within 30 days.