How to Cancel an Originals CBD Order Before 1pm.

Every way to cancel Originals CBD

• Post: Approved returns are sent back by post after you arrange them by email. Postage is normally at your cost unless the error was theirs.. Send it tracked so you can prove delivery.
• Email (fastest): Email sales@originalscbd.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Orders placed before 1pm, Monday to Friday, ship the same day, so email before dispatch to stop an order. Returns must be raised within 14 days of receiving the order.

Cancelling a Originals CBD order by email

1. Email the verified address

   sales@originalscbd.co.uk, yoink-verified working email for Originals CBD (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Originals CBD team,
   
   I'd like to cancel my recent Originals CBD order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Originals CBD plans you can cancel

• One-off orders (CBD flower, hash, vapes, oils, gummies, balms)

  Every order is a one-off purchase with no recurring billing. Orders placed before 1pm, Monday to Friday, ship the same day, so to stop an order you need to email sales@originalscbd.co.uk straight away with your order number. Example prices: flower from £19.99 for 3.5g, vapes £24.99, vape juice £14.99, oils from £45.00.

• Originals Rewards (loyalty points)

  This is a free loyalty scheme, not a paid membership. The homepage says it is 'Free to join, no expiry', and points are spent as money off at checkout.

  £0.00/mo

What happens to what you’ve already paid

This policy covers one-off product orders, which is everything Originals CBD sells. There is no subscription or recurring charge. You can return unopened, unused items within 14 days of receiving them. Opened items are refused for hygiene reasons unless they are faulty or not as described. For damaged or missing items, email your order number and a photo, and they offer a replacement or a refund. A missing item gets an item-level refund, not a refund of the whole order. Refunds go to your original payment method within up to 14 working days of the return being received. The original delivery charge is kept unless the mistake was theirs.

“We accept returns within 14 days of receiving your order on unopened, unused products. Email us at sales@originalscbd.co.uk with your order number and reason for return and we'll arrange it.”

, Originals CBD terms

Asking specifically for money back, not just a cancellation? See the dedicated Originals CBD refund guide , same data, but framed around the policy + escalation paths.

Does Originals CBD charge a cancellation fee?

We found no cancellation fee in Originals CBD’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Originals CBD

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Phoning customer service, The site and Trustpilot profile publish no phone number. The only listed channels are sales@originalscbd.co.uk and the contact form.
• ✕ Returning an opened product because you changed your mind, Their returns page says opened or used products can't be accepted for hygiene and safety reasons unless faulty or not as described.
• ✕ Expecting the original delivery charge back on a change-of-mind return, Their returns page says original delivery charges are not refunded unless the return is due to their error.
• ✕ Asking for a full-order refund when only one item is missing, On Trustpilot they say they refund only the specific item reported missing, not the whole order. They have also flagged and closed an account after several missing-item claims.
• ✕ Assuming an email will be handled during a shop closure, A Trustpilot reviewer got an auto-reply saying the shop had temporarily closed 'due to unforeseen circumstances' while the website was still taking orders.

Cancelled Originals CBD but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Originals CBD, treat it as not cancelled. Email sales@originalscbd.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Originals CBD’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Originals CBD charges again.

How Originals CBD will try to keep you

Originals CBD may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Blaming the postal service when a customer complains about flower quality (Trustpilot review: refund refused because of 'postal service' damage on a vacuum-packed order).”

  You say: The goods arrived not as described. They were vacuum-sealed, so damage in transit is not a credible cause. I've attached photos taken at unboxing. Please refund the item(s) to my original payment method. Your own policy allows returns of faulty or not-as-described goods, even if opened.

• They’ll say: “Refunding a missing item at less than the price paid (Trustpilot reviewer says they got £13.95 back against £18.50 paid per item).”

  You say: Please refund the exact amount I paid for each missing item, as shown on order #[number]: £[amount] per item. If you're refunding a different amount, please send an itemised breakdown.

• They’ll say: “Flagging or closing customer accounts after several missing-item claims (Trustpilot: 'a business decision after several flags on this account').”

  You say: I've attached photos of the sealed package, the label and the contents at unboxing. Whatever you decide about my account, the refund for this order is still owed.

• They’ll say: “Sending a 'temporarily closed' auto-reply while the website keeps taking orders (Trustpilot).”

  You say: I'm following up on my email of [date] about order #[number], which got your closure auto-reply. Please confirm the refund within 14 days, or I'll ask my card issuer to reverse the payment.

• They’ll say: “Answering an unhappy customer by offering to suggest other products instead of a refund (Trustpilot reply inviting the customer to email so they can find 'something that actually suits you').”

  You say: Thanks, but I don't want an alternative product or store credit. Please process a refund to my original payment method under your 14-day returns policy.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Originals CBD account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Originals CBD’s account settings, email sales@originalscbd.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Originals CBD

Money-back questions (windows, pro-rata, chargebacks) are covered in the Originals CBD refund guide. Need a human for something else entirely? The Originals CBD contact guide lists every channel that actually answers.

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