Can I return or exchange my order?

Yes, if you contact them **within 14 days of receiving your order**. Email **sales@originalscbd.co.uk** with your order number and your reason for returning. Change-of-mind returns must be **unopened and unused**. Returns go by post, and you'll normally pay the return postage and lose the original delivery charge unless the problem was their mistake. Exchanges are arranged through the same email address.

Does Originals CBD have a subscription I need to cancel?

No. Originals CBD sells **one-off orders** of CBD flower, hash, vapes, oils, gummies and balms, so there is no recurring plan to cancel. **Originals Rewards** is a free points scheme with no fee. If you see a repeat charge from them, it's most likely a second order. Check your order-confirmation emails, then email **sales@originalscbd.co.uk** with both order numbers.

What if my Originals CBD order arrives damaged or with an item missing?

Email **sales@originalscbd.co.uk** straight away with your order number, a **photo of the issue** and a short description. Their policy promises a replacement or refund 'no quibble'. In practice they refund **only the missing item**, not the whole order, so check that the amount matches what you paid for that item. Take photos at unboxing, including the sealed packaging. They have flagged accounts that report repeated missing items.

Do Originals CBD refund delivery charges?

Only when the return is **their error**, such as a wrong, faulty or damaged item. For change-of-mind returns of unopened products, they refund the item price but keep the original delivery charge, and you normally pay to post it back. Delivery is free on orders over £70 anyway. If they sent the wrong item, say so clearly in your email so the delivery charge is included in the refund.

What if Originals CBD doesn't reply to my email?

The shop has had a temporary closure. One customer got a 'temporarily close up shop' auto-reply while the site was still taking orders. Re-send to **sales@originalscbd.co.uk** with your order number and the date of your first email, and give them a clear deadline, such as 14 days. If the deadline passes, contact your card issuer or PayPal about a chargeback for goods not received or not as described. Keep every email and photo as evidence.

Does Originals CBD ship outside the UK?

No. Originals CBD says it **currently delivers within the UK only**. Orders go by Royal Mail, and orders placed before 1pm, Monday to Friday, are dispatched the same day. Next-day delivery is a target, not a guarantee. If you're outside the UK and were charged for an order that can't be delivered, email **sales@originalscbd.co.uk** with your order number and ask for a full refund, including delivery.

Will I lose my Originals Rewards points?

According to the Originals CBD homepage, Originals Rewards is **free to join with no expiry**. You earn points on every order and spend them as money off at checkout. There's no fee and nothing to cancel. If you return or get a refund for an order, the points earned on it may be removed. Their pages don't spell this out, so ask in your refund email if you want to keep track.

REFUND GUIDE

How to Get an Originals CBD Refund on Opened Items.

Originals CBD refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified yesterday against Originals CBD’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off product orders, which is everything Originals CBD sells. There is no subscription or recurring charge. You can return unopened, unused items within 14 days of receiving them. Opened items are refused for hygiene reasons unless they are faulty or not as described. For damaged or missing items, email your order number and a photo, and they offer a replacement or a refund. A missing item gets an item-level refund, not a refund of the whole order. Refunds go to your original payment method within up to 14 working days of the return being received. The original delivery charge is kept unless the mistake was theirs.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Originals CBD, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Originals CBD actually says

“We accept returns within 14 days of receiving your order on unopened, unused products. Email us at sales@originalscbd.co.uk with your order number and reason for return and we'll arrange it.”
, verbatim from Originals CBD’s terms

14-day cancellation windowPro-rata refund: no

How long does a Originals CBD refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Originals CBD’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Originals CBD subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Originals CBD can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Originals CBD has ~45 days to defend. Works regardless of where Originals CBD is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Originals CBD charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Originals CBD is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Originals CBD refund email

Email the right address
Use sales@originalscbd.co.uk, the route yoink has verified actually gets read for Originals CBD.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Originals CBD team,

I'm requesting a refund for my Originals CBD order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Originals CBD

Once Originals CBD receives your return and confirms it meets their conditions, they say to **allow up to 14 working days** for the refund to appear on your original payment method. You should get an email when it's been processed. For damaged or missing items you don't need to send anything back: email a photo and your order number, and they offer a replacement or refund. If 14 working days pass with nothing, reply to the same email thread so you keep a clean record.

Cancelling rather than claiming money back? See the Originals CBD cancellation guide. For every other support channel, the Originals CBD contact guide.