Do you have a notice period?

Yes. Once your 14-day cooling-off period ends, ON THAT ASS uses a **one-month notice period**. Their terms say that cancelling before the 20th of the month still means **one more payment and one more delivery**. Payment is usually taken late in the month, and that month's pair is sent around the 17th of the next month, so cancel as early in the month as you can. The only way to stop with no further charge is to cancel within the cooling-off period.

Can I cancel a paused subscription?

ON THAT ASS lists this as a help-center question and offers pausing for **up to 3 months** as an alternative to cancelling. A pause only stops deliveries for a while, and the membership comes back to life afterwards. If you're done for good, submit the **cancellation form** rather than leaving it paused. Then check that your account shows the membership as cancelled, with an end date.

How much does an ON THAT ASS membership cost?

The UK site lists the men's boxer membership at **£12.99 a month** after the 14-day cooling-off period, and the Netherlands/EU site lists **€12,99**. The women's hipster membership costs the same and includes a free bralette every 3 months. Delivery is free, and members get **€10 of shop credit** each month. Older reviews quote lower prices (£8.99, £11.99), so check the price shown in your account. Extra memberships (socks, undershirts, boys) are billed together with your main one.

can you order the free pair and cancel the subscription so you don't have to pay?

Yes, as long as you cancel **within the 14-day cooling-off period**, which starts the day after your free pair or set arrives. The brand's own pages say that if you withdraw in that window you pay nothing and keep the free product. Miss it and the membership renews automatically, after which **one month's notice** applies. Expect at least one paid delivery. Cancel through the cancellation form, keep the confirmation email, and check the membership shows as cancelled.

Is There A Cancellation Fee For OnThatAss Membership?

There's **no separate cancellation fee**. The real cost is the **one-month notice period**: after the 14-day cooling-off period, cancelling usually still means one more £12.99 payment and delivery. If you cancel with an unpaid balance, the cancellation won't go through until it's settled. Any loyalty points left in your account are lost when you cancel.

How can I contact ON THAT ASS?

The main channels are the **24/7 chatbot** (click 'Contact us' and choose your membership type) and email to **hello-uk@onthatass.com**. They aim to reply within 3 working days. The English-language phone line is **+31 73 303 41 75**, listed as Mon, Fri 9:00 to 12:00 on the contact page, and the German line is +31 73 303 58 55. Reviewers say the chatbot can be a dead end, so use email for anything you may need to prove later.

Will I lose my shop credit or loyalty points if I cancel?

Yes. ON THAT ASS's cancellation page says any loyalty points left in your account are lost when you cancel. Members earn **€10 shop credit** each month, so spend it in the webshop before your final notice-period month ends. Your account stays open after cancelling, so you can reactivate later, but that starts a new paid membership.

Why am I still being charged after cancelling ON THAT ASS?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my ON THAT ASS account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel ON THAT ASS Before the Trial Ends.

Q: Does ON THAT ASS charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel ON THAT ASS and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, contact, terms

The fastest way

Use the cancellation form at onthatass.com/en-gb/cancel-membership or your account. Inside the 14-day cooling-off period it ends immediately; afterwards one month's notice applies, so expect one more charge. Clear outstanding payments first. For a paper trail, email hello-uk@onthatass.com with subject 'Membership cancellation, [account email]'; replies take up to 3 working days.

Or let yoink do it for you.

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Every way to cancel ON THAT ASS

Phone: Call +31 73 303 41 75 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: onthatass.com/en-gb/cancel-membership
Email: Email hello-uk@onthatass.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: After the 14-day cooling-off period (which starts the day after the first product arrives), one month's notice applies. Terms say cancelling before the 20th of the month still means one more payment and delivery. Payment is usually taken from the 27th to the end of the month, and that month's pair ships from around the 17th of the next month. Outstanding payments must be cleared before a cancellation is accepted. Email counts as a valid way to withdraw within the cooling-off period.

The 4-step cancellation

Email the verified address
hello-uk@onthatass.com, yoink-verified working email for ON THAT ASS (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi ON THAT ASS team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

ON THAT ASS plans you can cancel

Men's Boxer Shorts Membership
First pair is free. After the 14-day cooling-off period the membership renews monthly, and cancelling needs one month's notice. The Netherlands/EU site lists it at €12,99 a month.
£12.99/mo
Women's Underwear Membership (hipster + seasonal bralette)
First set is free and a free bralette comes every 3 months. The same 14-day cooling-off period and one-month notice period apply. The Netherlands/EU site lists it at €12,99 a month.
£12.99/mo
Boys' Originals Membership
The price comes from a third-party deals site, not the brand's own pricing page. Terms say one account can hold up to 5 Men/Women/Boys memberships, and each one has to be cancelled separately.
£12.99/mo
Socks / Undershirts Membership
Terms allow up to 5 Socks/Undershirts memberships on one account, and they are billed together with your main membership. Check that each one is cancelled.

What happens to what you’ve already paid

For the subscription, the 14-day cooling-off period starts the day after your first free product arrives. Withdraw in that window and ON THAT ASS must refund all payments, including the small verification charge, within 14 days, using your original payment method. For separate webshop purchases, the 14 days run from the day after the last item arrives, and the refund can be held back until you return the goods or show proof you sent them. Once the cooling-off period is over, monthly membership charges are not refunded pro-rata: a one-month notice period applies, so one more payment and delivery usually follow your cancellation.

“You have the right to cancel (terminate) the subscription you have taken out or the purchase agreement you have entered into free of charge within the cooling-off period. The cooling-off period lasts 14 days.”
, ON THAT ASS terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated ON THAT ASS refund guide , same data, but framed around the policy + escalation paths.

Does ON THAT ASS charge a cancellation fee?

ON THAT ASS’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling ON THAT ASS

Based on 8 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling after the trial and expecting billing to stop straight away, After the 14-day cooling-off period, one month's notice applies. Terms say cancelling before the 20th still means one more payment and delivery. Reviewers report being charged twice after cancelling.
✕ Cancelling while a payment is outstanding, The cancellation page says they can only cancel a membership if there are no outstanding payments. A failed or reversed charge blocks the cancellation until it is paid.
✕ Relying on the chatbot to process a cancellation or withdrawal, Trustpilot reviewers describe endless chatbot loops. One said an automated bot ignored their emailed 14-day withdrawal request and sent a replacement pair instead.
✕ Blocking the card or payment at your bank without formally cancelling, Several reviewers say unpaid amounts were chased with threats of debt collection. Because the membership stays active, unpaid charges become outstanding payments, which also block cancellation.

Cancelled ON THAT ASS but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from ON THAT ASS, treat it as not cancelled. Email hello-uk@onthatass.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on ON THAT ASS’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if ON THAT ASS charges again.

How ON THAT ASS will try to keep you

ON THAT ASS may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a pause of up to 3 months instead of cancelling”
You say: No thanks, I don't want a pause. Please process a full cancellation of my membership, effective at the earliest date your terms allow, and confirm the end date in writing.
They’ll say: “Discount retention offer (e.g. 50% off the next two months)”
You say: I decline any discount or retention offer. Please cancel my membership now. Accepting an offer must not restart or extend my notice period.
They’ll say: “One-month notice period used to take extra payments after you cancel”
You say: Please confirm the exact date of my final payment and final delivery under your one-month notice period, and confirm that no charges will be taken after that date.
They’ll say: “Ignoring or auto-replying to withdrawal requests inside the 14-day cooling-off period”
You say: This is my unequivocal statement that I am withdrawing from the subscription within the 14-day cooling-off period, as your right-of-withdrawal page allows by email. Please refund every payment, including the verification charge, within 14 days.
They’ll say: “Warning that loyalty points and shop credit are lost on cancellation”
You say: I understand any remaining loyalty points will be forfeited. Please go ahead with the cancellation anyway.
They’ll say: “Threatening debt collection over disputed charges after cancellation”
You say: I dispute this amount: I cancelled on [date] (confirmation attached). Please pause any collection activity while you review this, and give me a written breakdown of the charge. I'm happy to return any unworn items.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of ON THAT ASS’s own policy.
Consumer Rights Act 2015
Services must be as described.
If ON THAT ASS’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; ON THAT ASS has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. ON THAT ASS must honour it regardless of where they’re headquartered.

Delete your ON THAT ASS account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in ON THAT ASS’s account settings, email hello-uk@onthatass.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling ON THAT ASS

Fill in ON THAT ASS's **cancellation form** at onthatass.com/en-gb/cancel-membership, or cancel through the account you created when you signed up. Inside the **14-day cooling-off period** (which starts the day after your free product arrives) the membership ends straight away and you pay nothing. After that, a **one-month notice period** applies. If you don't choose an end date, they end the membership on the earliest date after that month. They can only cancel if you have **no outstanding payments**. Screenshot your confirmation.

Money-back questions (windows, pro-rata, chargebacks) are covered in the ON THAT ASS refund guide. Need a human for something else entirely? The ON THAT ASS contact guide lists every channel that actually answers.