Do you have a notice period?

Yes. Once your 14-day cooling-off period ends, ON THAT ASS uses a **one-month notice period**. Their terms say that cancelling before the 20th of the month still means **one more payment and one more delivery**. Payment is usually taken late in the month, and that month's pair is sent around the 17th of the next month, so cancel as early in the month as you can. The only way to stop with no further charge is to cancel within the cooling-off period.

How much does an ON THAT ASS membership cost?

The UK site lists the men's boxer membership at **£12.99 a month** after the 14-day cooling-off period, and the Netherlands/EU site lists **€12,99**. The women's hipster membership costs the same and includes a free bralette every 3 months. Delivery is free, and members get **€10 of shop credit** each month. Older reviews quote lower prices (£8.99, £11.99), so check the price shown in your account. Extra memberships (socks, undershirts, boys) are billed together with your main one.

can you order the free pair and cancel the subscription so you don't have to pay?

Yes, as long as you cancel **within the 14-day cooling-off period**, which starts the day after your free pair or set arrives. The brand's own pages say that if you withdraw in that window you pay nothing and keep the free product. Miss it and the membership renews automatically, after which **one month's notice** applies. Expect at least one paid delivery. Cancel through the cancellation form, keep the confirmation email, and check the membership shows as cancelled.

Is There A Cancellation Fee For OnThatAss Membership?

There's **no separate cancellation fee**. The real cost is the **one-month notice period**: after the 14-day cooling-off period, cancelling usually still means one more £12.99 payment and delivery. If you cancel with an unpaid balance, the cancellation won't go through until it's settled. Any loyalty points left in your account are lost when you cancel.

I cancelled but ON THAT ASS still charged me, can I get a refund?

It depends on timing. If you cancelled **within the 14-day cooling-off period**, ON THAT ASS has to refund all payments, including the verification charge, within 14 days, using your original payment method. Email **hello-uk@onthatass.com** with your cancellation date and confirmation. If you cancelled after the cooling-off period, one charge during the one-month notice period is normally allowed. Any charge **after** your confirmed end date should be refunded, so ask for it in writing. If they don't respond, a chargeback through your card provider or PayPal is the fallback.

Can I pause instead of cancel?

Yes. ON THAT ASS lets you **pause for up to 3 months** from your account if you don't want deliveries for a while. A pause doesn't end the contract: billing and deliveries start again when it runs out. If you don't want any more pairs, cancel instead, and keep in mind the one-month notice period that applies after the cooling-off window.

REFUND GUIDE

How to Get an ON THAT ASS Refund After Cancelling.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for ON THAT ASS.

Last verified today against ON THAT ASS’s own Terms · UK, US, and EU rights covered below

The short answer

For the subscription, the 14-day cooling-off period starts the day after your first free product arrives. Withdraw in that window and ON THAT ASS must refund all payments, including the small verification charge, within 14 days, using your original payment method. For separate webshop purchases, the 14 days run from the day after the last item arrives, and the refund can be held back until you return the goods or show proof you sent them. Once the cooling-off period is over, monthly membership charges are not refunded pro-rata: a one-month notice period applies, so one more payment and delivery usually follow your cancellation.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ON THAT ASS, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What ON THAT ASS actually says

“You have the right to cancel (terminate) the subscription you have taken out or the purchase agreement you have entered into free of charge within the cooling-off period. The cooling-off period lasts 14 days.”
, verbatim from ON THAT ASS’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a ON THAT ASS refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note ON THAT ASS’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ON THAT ASS subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ON THAT ASS can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ON THAT ASS has ~45 days to defend. Works regardless of where ON THAT ASS is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ON THAT ASS charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ON THAT ASS is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello-uk@onthatass.com, the route yoink has verified actually gets read for ON THAT ASS.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ON THAT ASS team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for ON THAT ASS

Fill in ON THAT ASS's **cancellation form** at onthatass.com/en-gb/cancel-membership, or cancel through the account you created when you signed up. Inside the **14-day cooling-off period** (which starts the day after your free product arrives) the membership ends straight away and you pay nothing. After that, a **one-month notice period** applies. If you don't choose an end date, they end the membership on the earliest date after that month. They can only cancel if you have **no outstanding payments**. Screenshot your confirmation.