Does Omni Fiber have a cancellation fee?

No. Omni Fiber's help center says you can cancel at any time **without penalty or cancellation fee**, and service has no contract. Two money traps remain. First, partial months aren't pro-rated, so you pay the whole billing period you cancel in. Second, any equipment you don't return within 14 days is charged under the Internet Terms of Service. Customers have reported $150, $160 equipment charges, so keep your return tracking.

Does Omni Fiber have a money-back guarantee?

Yes. If you're not satisfied within the **first 30 days after installation**, you can cancel and Omni Fiber refunds the regular monthly charges up to your disconnect date. The disconnect date must be 30 calendar days or less from installation. One-time install/activation fees and per-use phone charges (long distance, directory or operator assistance) aren't refunded. Refunds go to your original payment method, or by check, and **can take up to 45 days**.

How do I return my Omni Fiber equipment?

Print the prepaid shipping label Omni Fiber emails from its Merchant Returns team. If it never arrives, request one by calling 844-844-OMNI (6664). Pack the ONU, router, any Wi-Fi access points, phone adapter and all power supplies in a rigid box. **Don't** include the fiber cables attached to your walls. Drop the box at any USPS location or schedule a pickup using the QR code on the label. Return everything **within 14 days of cancellation** and keep the tracking receipt.

What happens if I don't return Omni Fiber equipment?

Omni Fiber says failure to return equipment results in charges under its Internet Terms and Conditions of Service. BBB complaints show unreturned-equipment charges of about **$150, $160** taken straight from the customer's bank account, sometimes even after the gear was shipped. If that happens, send Omni Fiber your USPS tracking showing delivery and ask for the charge to be reversed. In published BBB responses, Omni Fiber has reversed equipment charges and late fees.

Can I cancel Omni Fiber online?

Omni Fiber doesn't publish an online cancellation flow. The My Account portal handles billing, eBill/Autopay and contact preferences, and the site sends account support to **1-844-844-OMNI (6664)**. The contact page also lists chat during customer-service hours, but there's no documented cancel button. The safest route is to cancel by phone, then email customerservice@omnifiber.com so you have a written record.

What if Omni Fiber keeps billing me after I cancel?

Ask for a reference number when you cancel by phone, and confirm it by email. Turn off Autopay once your final bill is settled. One BBB complainant got late-fee bills nearly a year after cancelling, and Omni Fiber admitted billing hadn't stopped on the account. If charges keep coming, email customerservice@omnifiber.com with your cancellation date and ask for every post-cancellation charge and late fee to be reversed. If that doesn't work, dispute the charges with your card issuer.

Will I lose the $50 online credit if I cancel Omni Fiber?

Possibly. The online sign-up credit shows up on your second invoice, about 2 weeks after installation. Omni Fiber's terms say the credit is **reversed** if service is disconnected within 30 days of installation or before the credit has been used up. If you cancel under the 30-day money-back guarantee, expect the credit to be clawed back from any refund.

Why am I still being charged after cancelling OmniFiber?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my OmniFiber account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel OmniFiber.

Q: Does OmniFiber charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel OmniFiber and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

Call Omni Fiber on +1 844-844-6664 (Mon, Fri 8am, 8pm ET, Sat 8am, 5pm, Sun 8am, 1pm) and ask to cancel. There's no contract and no fee. Then email customerservice@omnifiber.com, subject "Cancellation confirmation, account #[number]", for a paper trail. Return equipment within 14 days using the emailed USPS label and keep tracking. Confirmation time unpublished.

Or let yoink do it for you.

30 seconds. AI emails OmniFiber, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel OmniFiber

Phone (fastest): Call +1 844-844-6664 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Return equipment within 14 days of cancellation using the prepaid USPS label Omni Fiber emails (from Merchant Returns), or request one at 844-844-6664.. Send it tracked so you can prove delivery.
Email: OmniFiber doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: No pro-rating for partial months, so cancel just before your next bill date. To get the money-back refund, the disconnect date must be within 30 calendar days of installation. Equipment is due back within 14 days of cancelling.

The email that backs it up

OmniFiber won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
customerservice@omnifiber.com, yoink-verified working email for OmniFiber (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi OmniFiber team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

OmniFiber plans you can cancel

Internet 500 Mbps
Advertised as $65/mo for 1 year only with the $10 eBill & Autopay discounts, plus a $50 online credit. The online credit is reversed if you disconnect within 30 days of installation or before the credit is used up. No contract and no cancellation fee.
$65.00/mo
Internet 1 Gig
Advertised as $85/mo for 1 year only with the $10 eBill & Autopay discounts, plus a $50 online credit that is reversed if you disconnect within 30 days of install. The Wi-Fi 7 router and ONU must be returned within 14 days of cancelling.
$85.00/mo
Internet 2 Gig
Advertised as $105/mo for 1 year only with the $10 eBill & Autopay discounts, plus a $50 online credit that is reversed if you disconnect within 30 days of install. Equipment must be returned within 14 days of cancelling.
$105.00/mo
Home Phone
If you want to keep your number, port it to your new provider before you cancel. The phone adapter must be returned with the rest of the equipment.
$15.00/mo
Omni Mobile Unlimited
Starting price per line. The bundle discount only applies while you are an active Omni Fiber Internet customer, so cancelling internet can raise your mobile price. Sources don't document a separate mobile cancellation route.
$30.00/mo

What happens to what you’ve already paid

Omni Fiber's 30-day money-back guarantee covers regular monthly service charges (internet, TV, home phone) as long as your disconnect date is within 30 calendar days of installation. One-time installation/activation fees and per-use phone charges such as long distance and operator assistance are not refunded. Refunds go back to your original payment method, or by check, and can take up to 45 days. After 30 days, monthly service charges are not pro-rated for partial months, and unreturned-equipment charges are a separate fee that you dispute with proof of return.

“If within the first 30 days after installation of your service you are not completely satisfied, you may cancel your service and Omni Fiber will refund the regular monthly charges paid to Omni Fiber up through the disconnect date.”
, OmniFiber terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated OmniFiber refund guide , same data, but framed around the policy + escalation paths.

Does OmniFiber charge a cancellation fee?

OmniFiber’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling OmniFiber

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Expecting a pro-rated refund when you cancel mid-month, Omni Fiber's FAQ says it does not pro-rate partial months when services are cancelled between billing periods.
✕ Dropping equipment at the post office without keeping the tracking receipt, Several BBB complaints describe $150, $160 unreturned-equipment charges even after the gear was shipped with the prepaid label. Refunds only came through once the customer pushed back with proof of return.
✕ Cancelling within 30 days and expecting to keep the $50 online sign-up credit, The online credit is reversed if service is disconnected within 30 days of installation or before the credit is used up.
✕ Calling to cancel outside customer-service hours, Customer service runs Mon, Fri 8am, 8pm ET, Sat 8am, 5pm and Sun 8am, 1pm. The 24/7 line is technical support only. A BBB complainant who called at night couldn't reach anyone who could cancel.
✕ Assuming billing stops on its own after cancelling, A BBB complainant whose autopay kept running reported late-fee bills nearly a year after cancelling. Omni Fiber later admitted billing had not stopped on the account.

Cancelled OmniFiber but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from OmniFiber, treat it as not cancelled. Email customerservice@omnifiber.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on OmniFiber’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some OmniFiber plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if OmniFiber charges again.

How OmniFiber will try to keep you

OmniFiber may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Charging $150, $160 for 'unreturned' equipment while the box sits unprocessed in their warehouse”
You say: I returned all Omni Fiber equipment on [date] using your prepaid USPS label, tracking number [number], and it shows as delivered. Please reverse the unreturned-equipment charge of $[amount] and refund it to my original payment method within 7 days.
They’ll say: “Front-line agents refusing refunds, so you have to argue your way to a supervisor”
You say: I'm requesting a refund under your published 30-Day Money Back Guarantee: my disconnect date of [date] is within 30 days of my [date] installation. If you can't approve this, please transfer me to a supervisor now and note this request on my account.
They’ll say: “Billing continuing (and late fees adding up) after a phone cancellation”
You say: I cancelled my Omni Fiber service on [date] (agent/reference: [details]). Please confirm the cancellation in writing, stop all charges after that date, and reverse any late fees or charges billed since then.
They’ll say: “Promotional pricing pitched on the phone that doesn't match the bill, plus extra fees such as tech-visit fees”
You say: The agent who signed me up promised [promo terms]. My bill shows [charges]. Please honor the promised pricing and remove the fee of $[amount], or let me cancel with a full refund under your 30-day guarantee.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires OmniFiber to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; OmniFiber has ~45 days to defend.

Delete your OmniFiber account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in OmniFiber’s account settings, email customerservice@omnifiber.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling OmniFiber

Call Omni Fiber customer service at **1-844-844-OMNI (6664)**. They answer Mon, Fri 8am, 8pm ET, Sat 8am, 5pm and Sun 8am, 1pm. There's no contract and no cancellation fee. Ask for your service end date and a confirmation or reference number. Then email **customerservice@omnifiber.com** to confirm it in writing. After you cancel, Omni Fiber emails a prepaid USPS return label. Send back the ONU, router, any Wi-Fi extenders, phone adapter and power supplies within **14 days**.

Money-back questions (windows, pro-rata, chargebacks) are covered in the OmniFiber refund guide. Need a human for something else entirely? The OmniFiber contact guide lists every channel that actually answers.