Does Omni Fiber have a cancellation fee?

No. Omni Fiber's help center says you can cancel at any time **without penalty or cancellation fee**, and service has no contract. Two money traps remain. First, partial months aren't pro-rated, so you pay the whole billing period you cancel in. Second, any equipment you don't return within 14 days is charged under the Internet Terms of Service. Customers have reported $150, $160 equipment charges, so keep your return tracking.

Does Omni Fiber have a money-back guarantee?

Yes. If you're not satisfied within the **first 30 days after installation**, you can cancel and Omni Fiber refunds the regular monthly charges up to your disconnect date. The disconnect date must be 30 calendar days or less from installation. One-time install/activation fees and per-use phone charges (long distance, directory or operator assistance) aren't refunded. Refunds go to your original payment method, or by check, and **can take up to 45 days**.

Will Omni Fiber refund a partial month if I cancel?

Generally no. Omni Fiber states it does **not pro-rate for partial months** when you cancel between billing periods. That means you'll usually pay for the full cycle you cancel in. The exception is the 30-day money-back guarantee: if you disconnect within 30 days of installation, the regular monthly charges are refunded. To avoid paying for an unused cycle, time your cancellation just before your next bill date.

What happens if I don't return Omni Fiber equipment?

Omni Fiber says failure to return equipment results in charges under its Internet Terms and Conditions of Service. BBB complaints show unreturned-equipment charges of about **$150, $160** taken straight from the customer's bank account, sometimes even after the gear was shipped. If that happens, send Omni Fiber your USPS tracking showing delivery and ask for the charge to be reversed. In published BBB responses, Omni Fiber has reversed equipment charges and late fees.

Omni Fiber charged me for equipment I already returned, how do I get a refund?

Collect your USPS tracking number and the delivery confirmation. Then call 844-844-6664 and email customerservice@omnifiber.com asking for the unreturned-equipment charge to be reversed. Customers report the box is often sitting unscanned in Omni Fiber's warehouse. If the first agent refuses, ask for a supervisor. If that stalls, a BBB complaint has repeatedly got results: in 2026 responses, Omni Fiber said it reversed equipment charges and issued refunds.

What if Omni Fiber keeps billing me after I cancel?

Ask for a reference number when you cancel by phone, and confirm it by email. Turn off Autopay once your final bill is settled. One BBB complainant got late-fee bills nearly a year after cancelling, and Omni Fiber admitted billing hadn't stopped on the account. If charges keep coming, email customerservice@omnifiber.com with your cancellation date and ask for every post-cancellation charge and late fee to be reversed. If that doesn't work, dispute the charges with your card issuer.

Will I lose the $50 online credit if I cancel Omni Fiber?

Possibly. The online sign-up credit shows up on your second invoice, about 2 weeks after installation. Omni Fiber's terms say the credit is **reversed** if service is disconnected within 30 days of installation or before the credit has been used up. If you cancel under the 30-day money-back guarantee, expect the credit to be clawed back from any refund.

Does Omni Fiber require a contract?

No. Omni Fiber advertises no contracts, no data caps and no installation fees, and service is month-to-month. Advertised prices such as $65/mo for 500 Mbps are 1-year price guarantees that depend on the $10 eBill & Autopay discounts, so the price goes up after year one or if you drop those discounts. You can leave at any time without an early termination fee.

REFUND GUIDE

How to Get a OmniFiber Refund.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for OmniFiber.

Last verified yesterday against OmniFiber’s own Terms · UK, US, and EU rights covered below

The short answer

Omni Fiber's 30-day money-back guarantee covers regular monthly service charges (internet, TV, home phone) as long as your disconnect date is within 30 calendar days of installation. One-time installation/activation fees and per-use phone charges such as long distance and operator assistance are not refunded. Refunds go back to your original payment method, or by check, and can take up to 45 days. After 30 days, monthly service charges are not pro-rated for partial months, and unreturned-equipment charges are a separate fee that you dispute with proof of return.

Or let yoink chase the refund.

30 seconds to set up. yoink emails OmniFiber, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What OmniFiber actually says

“If within the first 30 days after installation of your service you are not completely satisfied, you may cancel your service and Omni Fiber will refund the regular monthly charges paid to Omni Fiber up through the disconnect date.”
, verbatim from OmniFiber’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a OmniFiber refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note OmniFiber’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a OmniFiber charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, OmniFiber has ~45 days to defend. Works regardless of where OmniFiber is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail OmniFiber can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If OmniFiber is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customerservice@omnifiber.com, the route yoink has verified actually gets read for OmniFiber.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi OmniFiber team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for OmniFiber

Call Omni Fiber customer service at **1-844-844-OMNI (6664)**. They answer Mon, Fri 8am, 8pm ET, Sat 8am, 5pm and Sun 8am, 1pm. There's no contract and no cancellation fee. Ask for your service end date and a confirmation or reference number. Then email **customerservice@omnifiber.com** to confirm it in writing. After you cancel, Omni Fiber emails a prepaid USPS return label. Send back the ONU, router, any Wi-Fi extenders, phone adapter and power supplies within **14 days**.