Will I lose my data if I cancel Neon?

Downgrading to Free keeps your project, but your data must fit within Free-tier limits (0.5 GB storage per project, 100 CU-hours/month, 2 CU max). Exceeding limits can suspend compute. If you delete projects, data is removed. Export with `pg_dump` before downgrading or deleting if you want a local backup.

Does Neon charge a cancellation fee?

No. Neon's Self Service plans are usage-based and invoiced monthly in arrears. There is no flat cancellation fee, but you remain liable for any compute, storage, or data-transfer usage already incurred in the current Subscription Month at the time you cancel.

Can I get a refund from Neon?

Neon's terms don't publish a refund window. Because billing is in arrears for measured usage, there's nothing to pro-rate the way fixed-fee SaaS refunds work. If you were charged for usage you believe is incorrect (e.g., a runaway autoscaling event), open a billing support ticket from the console and quote the affected invoice and time window.

Does Neon have a free trial?

Neon doesn't run a time-limited trial. The **Free plan** is permanent: $0, no credit card required, with 100 projects, 0.5 GB storage per project, and 100 CU-hours/month. You can stay on Free indefinitely or upgrade to Launch/Scale when you need more capacity.

Can I pause my Neon database instead of cancelling?

Neon automatically scales compute to zero after 5 minutes of inactivity on every plan, so an idle database consumes no CU-hours. You'll still pay for storage and any branch-hours. If your goal is zero spend, downgrade to Free; if it's reduced spend, let scale-to-zero do the work.

Can I downgrade from Scale to Launch?

Yes. In the Neon Console under Billing, switch from Scale to Launch (or Free). You'll lose Scale-only features like 30-day time travel, private networking, SLA coverage, and metrics export. The change takes effect for the next Subscription Month; current-month usage is still billed at your prior plan's rates.

What happens if Neon ignores my cancellation?

Take a dated screenshot of the downgrade or project-deletion action in the console. If a renewal charge still hits, open a billing ticket citing Neon's terms (14 business days notice clause). If unresolved within 14 days, chargeback through your card issuer; UK/EU cardholders can escalate via Section 75 or chargeback rights, and US Cal. residents can invoke ARL.

How do I cancel Neon via the app vs website?

Neon has no mobile app — all account management is via the web console at console.neon.tech. Navigate to your organization's **Billing** page and choose **Change plan**. There's no cancel-by-email or phone route; the console is the single source of truth.

Will deleting my Neon project stop billing?

Deleting all projects stops new CU-hour, storage, and transfer accrual, but you'll still receive an invoice the following month for usage incurred up to the deletion timestamp. To fully end the relationship, delete projects **and** downgrade the organization to the Free plan.

UNRATED TO CANCEL

How to Cancel Neon Before It Auto-Renews.

Here's the fastest way to cancel Neon and what to expect.

Last verified 3 days ago · data refreshes daily · 5 sources cited

The fastest way

To cancel Neon, downgrade to the Free plan or delete your projects in the Neon Console under Billing. Per their terms, cancel at least 14 business days before your next Subscription Month renews. Fees are usage-based and invoiced monthly in arrears, so stop usage to stop charges.

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The 4-step cancellation

Email the verified address
support@neon.tech — the standard route for Neon.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Neon team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Neon plans you can cancel

Free
No credit card required; no time limits.
$0.00/mo
Launch
Usage-based; auto-renews monthly. Cancel 14 business days before end of Subscription Month per terms.
$15.00/mo
Scale
Usage-based; auto-renews monthly. Cancel 14 business days before end of Subscription Month per terms.
$701.00/mo

Neon’s refund policy

Neon's Self Service plans (Launch, Scale) auto-renew month-to-month and bill in arrears for actual usage. The terms require cancelling at least 14 business days before the end of the current Subscription Month. There is no published refund window — you pay only for usage already incurred, so the practical 'refund' is stopping compute to halt billing.

“Customer's subscription to any Self Service Plan will automatically renew on a month-to-month basis (each, a Subscription Month), unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.”
— Neon terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Neon refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Neon

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling a support phone line — Neon has no public phone support; support is via Discord (Free), in-product billing support (Launch), or ticket (Scale).
✕ Emailing a generic cancellation address — Neon does not publish a cancel@ email; cancellations happen in-console by downgrading the plan or deleting projects.
✕ Deleting your account to stop a pending invoice — Fees are invoiced monthly in arrears for prior usage, so deleting the account does not erase accrued charges.

How Neon will try to keep you

Neon may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Suggesting downgrade to Free rather than full cancellation”
You say: Downgrading to Free is fine if you want zero spend — confirm all paid-only features (private networking, 30-day restores, SLAs) are no longer needed before downgrading.
They’ll say: “Highlighting credits via Startup or Open Source programs”
You say: Credits are useful only if you plan to keep building. If you're leaving, credits don't refund money already invoiced.
They’ll say: “Pointing to scale-to-zero to reduce cost instead of cancelling”
You say: Scale-to-zero genuinely lowers CU-hour usage, but storage and branch-hour fees still accrue — verify projected spend before staying.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Neon to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Neon to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Neon’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Neon’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Neon must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Neon’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Neon has ~45 days to defend.

Common questions about cancelling Neon

Log into the Neon Console, open **Billing**, and downgrade to the **Free** plan. Per Neon's terms, you must cancel within 14 business days prior to the end of the current Subscription Month, otherwise it auto-renews. Fees are billed monthly in arrears for actual usage, so once you downgrade and stop running compute, no further charges accrue.