Will I be charged after I cancel Neon?

Yes, once, but only for usage already incurred. Neon invoices monthly **in arrears**, so after you downgrade you'll receive a final pro-rated invoice covering compute (CU-hours), storage (GB-months) and any extra branch-hours up to the cancellation date. Multiple users have reported small post-cancellation invoices (e.g. $12) and Neon's billing team confirms these are pro-rated, not a new subscription charge.

Does deleting my Neon project cancel billing?

No. Neon's own documentation states: *“If you are [on] any of Neon's paid plans, deleting all your Neon projects won't stop monthly billing. To avoid charges, you also need to downgrade to the Free plan.”* The two actions are independent, delete the project for data hygiene, then go to Billing → Change Plan → Free to actually stop the subscription.

How do I cancel the Neon Scale plan?

Same flow, Billing → Change Plan → Free or Launch, but the Terms of Service require you to cancel **at least 14 business days before the end of your current Subscription Month**; otherwise the subscription auto-renews for another month. Scale customers also get ticket-based Standard support, so opening a billing ticket and asking for written confirmation of the cancellation date is the cleanest paper trail.

Can I pause my Neon database instead of cancelling?

Sort of. On every plan, Neon's compute **scales to zero after 5 minutes of inactivity**, so an idle database stops burning CU-hours without you cancelling. However, storage (GB-months) and any extra branches keep billing on paid plans. If you only want to mothball a project, leave it idle on Launch; if you want zero spend, downgrade to Free (which caps storage at 0.5 GB per project).

How do I delete my Neon account entirely?

From the Neon Console go to your account settings, remove yourself from / delete all organisations (delete projects first, then orgs), and click **Delete**. You'll get a confirmation email. Neon's docs note you can **reactivate within 30 days** by logging back in, after 30 days the account and all data are permanently deleted. API keys are not restored on reactivation.

Will I lose my data if I downgrade Neon to Free?

Possibly. The Free plan limits you to 0.5 GB storage per project, max 2 CU compute, 6-hour history and 100 projects. If your current usage exceeds those limits, the downgrade UI will block you until you delete branches / projects / data to fit. Take a `pg_dump` of anything you want to keep before initiating the downgrade.

What is Neon's cancellation fee?

There isn't one. Neon's self-service plans (Free, Launch, Scale) are 100% usage-based with no fixed monthly minimum and no termination fee, you stop being billed the moment you downgrade to Free, except for the final pro-rated invoice for usage already incurred. Enterprise Order Forms negotiated through sales may carry separate commitments.

Why am I still being charged after cancelling Neon?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Neon account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Neon Without the Arrears Invoice.

Q: Does Neon charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Neon and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

To cancel Neon, log in to the Neon Console, open Billing, and downgrade to the Free plan, deleting projects alone won't stop charges. For billing disputes or stuck cancellations, email help@databricks.com (subject: 'Cancel Neon subscription + refund request, [account email]'). Confirmation is usually same-day.

Or let yoink do it for you.

30 seconds. AI emails Neon, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
help@databricks.com, the standard route for Neon.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Neon team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

If your policy allows it, I'd also appreciate a pro-rata refund for the unused portion of the current period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Neon plans you can cancel

Free
No credit card required; no time limit. Compute scales to zero after 5 minutes idle.
$0.00/mo
Launch
Usage-based, billed monthly in arrears. Downgrade to Free in Billing page to stop future charges; final invoice will pro-rate usage up to the cancellation date.
Scale
Usage-based, ~$701/mo typical spend. Terms require cancellation 'within fourteen (14) business days prior to the expiration of the then-current Subscription Month' to stop auto-renewal.

Neon’s refund policy

Neon bills usage-based fees monthly in arrears, so there is no traditional refund window. Self-service subscriptions auto-renew month-to-month unless you cancel at least 14 business days before the end of the current Subscription Month. If you cancel mid-month, Neon issues a final pro-rated invoice for usage up to the cancellation date rather than a refund. Disputed charges should be raised via the Billing page's 'Request billing support' flow or by emailing help@databricks.com.

“Customer's subscription to any Self Service Plan will automatically renew on a month-to-month basis (each, a Subscription Month), unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.”
, Neon terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated Neon refund guide , same data, but framed around the policy + escalation paths.

Does Neon charge a cancellation fee?

We found no cancellation fee in Neon’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Neon

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting all your projects and assuming billing stops, Neon's docs explicitly state that deleting projects on a paid plan does not stop monthly billing, you must also downgrade to the Free plan from the Billing page.
✕ Cancelling by removing your payment card, Neon invoices in arrears, so usage already incurred will still be billed and pursued; the subscription itself stays active until you downgrade in-console.
✕ Asking on Discord or the AI chat assistant, Neon's own support page flags Discord and Neon AI Chat as 'not an official Neon Support channel', they cannot action a cancellation or refund.
✕ Phoning Neon, Neon publishes no customer-service phone number; all support is via in-console tickets, billing form, or email.
✕ Downgrading to a legacy plan, Neon docs confirm you cannot upgrade or downgrade into a legacy plan; the only downgrade route is the current Free plan.

Cancelled Neon but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Neon, treat it as not cancelled. Email help@databricks.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Neon’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Neon charges again.

How Neon will try to keep you

Neon may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Neon offers a 'Request support' button during downgrade, likely a soft retention / win-back touchpoint before you can fully step down.”
You say: Tell them: 'I am exercising my right to cancel under the Self-Service Plan terms. Please confirm the downgrade to Free is processed effective today and send the final pro-rated invoice in writing.'
They’ll say: “Billing-in-arrears means a 'final' invoice lands AFTER you cancel, users (see Hacker News / Answeroverflow Dec 2025 thread about a $12 post-cancellation invoice) report being surprised by this.”
You say: Reply to the final invoice asking for a usage breakdown (CU-hours, GB-months, branch-hours) and a written confirmation that no further charges will follow. If the amount is small but disputed, request a goodwill credit citing the Databricks MCSA section the bill is calculated under.
They’ll say: “Scale-plan auto-renewal lock-in: terms require cancellation 14 business days before month-end to stop the next Subscription Month.”
You say: Diary the cancellation 3 calendar weeks before your billing date. If you miss it, push back citing the FTC's Click-to-Cancel rule (US) or the Consumer Rights Act (UK), both require the cancel path to be as easy as the sign-up path.
They’ll say: “Suggesting you 'just scale to zero' instead of cancelling (compute idles after 5 minutes on Free).”
You say: Useful for pausing, not cancelling, storage and any branches still accrue charges on paid plans. If you don't need the data, delete projects AND downgrade. If you do, export, then downgrade.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Neon to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Neon has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Neon’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Neon’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Neon must honour it regardless of where they’re headquartered.

Delete your Neon account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Neon’s account settings, email help@databricks.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Neon

Log in to the Neon Console, switch to the organisation you want to cancel, open **Billing**, and choose **Change Plan → Free**. Neon's docs are explicit: *deleting all your projects on a paid plan will not stop monthly billing*, you have to downgrade to the Free plan as a separate step. If the downgrade option is greyed out (common on Scale), use the **Request billing support** button on the Billing page or email `help@databricks.com`.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Neon refund guide. Need a human for something else entirely? The Neon contact guide lists every channel that actually answers.