Does deleting my Neon project cancel billing?

No. Neon's own documentation states: *“If you are [on] any of Neon's paid plans, deleting all your Neon projects won't stop monthly billing. To avoid charges, you also need to downgrade to the Free plan.”* The two actions are independent, delete the project for data hygiene, then go to Billing → Change Plan → Free to actually stop the subscription.

Can I get a refund from Neon?

Neon publishes no consumer-style refund policy. Because fees are calculated on real usage and billed in arrears under the Databricks Master Cloud Services Agreement, there's nothing prepaid to refund in the typical case. If you were billed after cancelling, ask Neon to itemise the CU-hours / GB-months on the invoice, disputed amounts can be raised via **Request billing support** on the Billing page or by emailing `help@databricks.com`.

What is Neon's cancellation fee?

There isn't one. Neon's self-service plans (Free, Launch, Scale) are 100% usage-based with no fixed monthly minimum and no termination fee, you stop being billed the moment you downgrade to Free, except for the final pro-rated invoice for usage already incurred. Enterprise Order Forms negotiated through sales may carry separate commitments.

Why am I still being charged after deleting my Neon account?

Two reasons in practice: (1) you deleted projects but didn't downgrade the org to Free, so the monthly subscription continued; (2) you cancelled correctly but Neon invoices in arrears, so a final pro-rated charge lands 1 to 30 days later. Reply to the invoice via `help@databricks.com` asking for the usage breakdown and written confirmation that no further charges will follow.

Can I cancel Neon if I signed up via Azure Marketplace?

Yes, but the flow differs. Azure Marketplace sign-ups stay on Neon's *legacy* plans and billing is managed through your Azure subscription. Cancel by removing the Neon SaaS resource in the Azure Portal, Neon's own console can't downgrade legacy Azure plans. Final usage flows through your Azure invoice, not a Neon credit-card charge.

REFUND GUIDE

How to Get a Neon Refund After Cancelling.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Neon.

Last verified 16 Jun 2026 against Neon’s own Terms · UK, US, and EU rights covered below

The short answer

Neon bills usage-based fees monthly in arrears, so there is no traditional refund window. Self-service subscriptions auto-renew month-to-month unless you cancel at least 14 business days before the end of the current Subscription Month. If you cancel mid-month, Neon issues a final pro-rated invoice for usage up to the cancellation date rather than a refund. Disputed charges should be raised via the Billing page's 'Request billing support' flow or by emailing help@databricks.com.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Neon, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Neon actually says

“Customer's subscription to any Self Service Plan will automatically renew on a month-to-month basis (each, a Subscription Month), unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.”
, verbatim from Neon’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Neon refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Neon’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Neon charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Neon made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Neon has ~45 days to defend. Works regardless of where Neon is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Neon for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Neon subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Neon can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Neon is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use help@databricks.com, the route yoink has verified actually gets read for Neon.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Neon team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Neon

Yes, once, but only for usage already incurred. Neon invoices monthly **in arrears**, so after you downgrade you'll receive a final pro-rated invoice covering compute (CU-hours), storage (GB-months) and any extra branch-hours up to the cancellation date. Multiple users have reported small post-cancellation invoices (e.g. $12) and Neon's billing team confirms these are pro-rated, not a new subscription charge.