Does Neon charge a cancellation fee?

No. Neon's Self Service plans are usage-based and invoiced monthly in arrears. There is no flat cancellation fee, but you remain liable for any compute, storage, or data-transfer usage already incurred in the current Subscription Month at the time you cancel.

Can I get a refund from Neon?

Neon's terms don't publish a refund window. Because billing is in arrears for measured usage, there's nothing to pro-rate the way fixed-fee SaaS refunds work. If you were charged for usage you believe is incorrect (e.g., a runaway autoscaling event), open a billing support ticket from the console and quote the affected invoice and time window.

What happens if Neon ignores my cancellation?

Take a dated screenshot of the downgrade or project-deletion action in the console. If a renewal charge still hits, open a billing ticket citing Neon's terms (14 business days notice clause). If unresolved within 14 days, chargeback through your card issuer; UK/EU cardholders can escalate via Section 75 or chargeback rights, and US Cal. residents can invoke ARL.

REFUND GUIDE

How to Get a Neon Refund on Usage Charges.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Neon.

Last verified today against Neon’s own Terms · UK, US, and EU rights covered below

The short answer

Neon's Self Service plans (Launch, Scale) auto-renew month-to-month and bill in arrears for actual usage. The terms require cancelling at least 14 business days before the end of the current Subscription Month. There is no published refund window — you pay only for usage already incurred, so the practical 'refund' is stopping compute to halt billing.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Neon, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Neon actually says

“Customer's subscription to any Self Service Plan will automatically renew on a month-to-month basis (each, a Subscription Month), unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.”
— verbatim from Neon’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Neon charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Neon made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Neon’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Neon for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Neon subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Neon can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Neon is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Neon has ~45 days to defend. Works regardless of where Neon is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@neon.tech — the route yoink has verified actually gets read for Neon.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Neon team,

I'm writing to request a refund for my recent Neon subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Neon

Log into the Neon Console, open **Billing**, and downgrade to the **Free** plan. Per Neon's terms, you must cancel within 14 business days prior to the end of the current Subscription Month, otherwise it auto-renews. Fees are billed monthly in arrears for actual usage, so once you downgrade and stop running compute, no further charges accrue.