How can I stop my MongoDB billing?

Billing only stops when **every cluster is terminated**, not paused. Go to Database Deployments, click the ⋯ menu next to each cluster, choose Terminate, and type the cluster name to confirm. Atlas posts charges the day after they're incurred, so terminating today means at most one more day of usage appears on your invoice. Then delete the project (it must have no active clusters and no outstanding invoices) and finally the organisation.

How can I cancel Realm Cloud?

Realm Cloud has been folded into MongoDB Atlas App Services. To stop the $30/month charge, sign in to **cloud.mongodb.com**, open the App Services / Realm app, delete the app, then terminate the underlying Atlas cluster from Database Deployments. Several community forum posts ("$30/month Realm Cloud") show the cancellation route was historically hard to find, the cluster, not the Realm app, is what's actually billing you.

Why is MongoDB charging me for support when I'm on the free plan?

It usually means a paid support plan (Developer or self-serve Pro) was activated at some point on your organisation and never cancelled. Go to **Atlas → Support → View plan**, then downgrade to Basic. Important caveat from MongoDB's own docs: if you reactivate later, billing applies retroactively from the date a non-Basic plan was last active **up to 90 days in the past**. Email **ar@mongodb.com** to dispute charges you never authorised.

Can I pause an Atlas cluster instead of cancelling?

Dedicated clusters (M10+) can be paused for up to **30 days**, after which Atlas resumes them automatically. Paused clusters **still incur storage charges** and cannot be deleted until you resume them. Shared free-tier (M0) and Flex clusters cannot be paused. If your goal is to stop spending entirely, pausing is the wrong tool, terminate the cluster instead.

What if MongoDB ignores my cancellation request?

Self-serve cancellation is done entirely in the UI, so there's no ticket to ignore, terminate the clusters yourself. For billing disputes that go silent, escalate beyond the Community Forum (forum tickets routinely sit for weeks): email **ar@mongodb.com** for billing-contact and invoice issues, **info@mongodb.com** or call **+1 (866) 237-8815** for general support, and if you paid by credit card and the issue isn't resolved within 14 days, raise a chargeback / Section 75 claim with your card issuer.

Does MongoDB Atlas have a free trial?

There's no time-limited free trial, instead Atlas has a **permanent free tier** (the M0 shared cluster: 512 MB storage, shared RAM/vCPU). It does not auto-convert to a paid plan; you only get charged if you explicitly create a Flex or Dedicated cluster. New accounts also get a one-time $1.00 card-verification charge that Atlas refunds automatically once your card is confirmed.

How do I cancel an Enterprise Advanced or annual subscription?

Annual / Enterprise Advanced contracts cannot be self-cancelled in the UI, they're governed by the order form and Customer Service Agreement you signed with MongoDB Sales. Contact your account team or **info@mongodb.com**, give your **Organization ID**, and ask for a non-renewal notice for the end of the current term. Note that any unused monthly commit on an annual term is still charged.

REFUND GUIDE

How to Get a MongoDB Atlas Refund.

Here's what MongoDB Atlas actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against MongoDB Atlas’s own Terms · UK, US, and EU rights covered below

The short answer

MongoDB Atlas has no published refund window, its docs state plainly that credit-card charges are non-refundable. Billing is pay-as-you-go and posted the day after usage is incurred, so the fastest way to limit cost is to terminate every cluster immediately. Refunds for accidental personal-card charges, duplicate projects or runaway free-tier-to-paid upgrades are handled case-by-case by the billing team at ar@mongodb.com. UK/EU consumers paying with a personal card may still have statutory rights on top of this policy.

Or let yoink chase the refund.

30 seconds to set up. yoink emails MongoDB Atlas, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What MongoDB Atlas actually says

“If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.”
, verbatim from MongoDB Atlas’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a MongoDB Atlas refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a MongoDB Atlas charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If MongoDB Atlas made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, MongoDB Atlas has ~45 days to defend. Works regardless of where MongoDB Atlas is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with MongoDB Atlas for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any MongoDB Atlas subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail MongoDB Atlas can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If MongoDB Atlas is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use ondemand@mongodb.com, the route yoink has verified actually gets read for MongoDB Atlas.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi MongoDB Atlas team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for MongoDB Atlas

MongoDB's docs explicitly state that **credit card charges are non-refundable**. In practice the billing team at **ar@mongodb.com** will review accidental personal-card charges, duplicate-project runaways, and clearly-erroneous support charges case-by-case, but there is no published refund window. The $1.00 card-verification charge is automatically refunded once your card is confirmed. UK/EU users paying with a personal card may still invoke statutory consumer rights on top.

Cancelling rather than claiming money back? See the MongoDB Atlas cancellation guide. For every other support channel, the MongoDB Atlas contact guide.