Will I lose my design if I cancel or don't reorder?

No. Your uploaded artwork and saved designs stay in your MPC account, and the platform supports **reorders** from your account area regardless of whether a given order was cancelled or refunded. Cancelling one order doesn't delete your project files, you can edit and resubmit later. Keep local copies of your print-ready files anyway, in case of account issues.

Is there a cancellation fee at MakePlayingCards?

There's no advertised cancellation fee, because there's effectively no cancellation option once an order is submitted, the job goes to print automatically. The financial risk is that you generally can't get money back on a submitted personalized order unless it arrives defective. For non-personalized items that qualify for a refund, expect the **shipping cost to be deducted**.

How do I contact MakePlayingCards customer service?

MPC handles support by **email and support ticket only**, there is no verified customer-service phone line despite numbers listed on third-party directories. Email **enquiry@makeplayingcards.com** or open a ticket at **support.makeplayingcards.com**. Allow up to **3 business days** for a reply. Include your order number, photos of any defect, and a clear statement of the outcome you want (reprint, refund, or credit).

My order says 'Delivered' but I never received it, what can I do?

This is a common complaint with MPC's couriers. Send MPC the tracking, proof of payment and any CCTV/delivery evidence via **enquiry@makeplayingcards.com**. If they insist it was delivered or ask you to pay again for a reship, don't, open a **PayPal or card dispute** for an item-not-received claim, which is the route that's actually recovered money for affected buyers.

Can I change my card stock or design after adding it to the cart?

Yes, while it's still in your **cart** you can edit freely: double-click the design thumbnail, change the stock or size, and click Update, or hit **Edit** on the cart item to rework the artwork. The price updates automatically. This flexibility ends the moment you click **Submit Order**, after which the job is locked for printing and no changes are possible.

Is MakePlayingCards legit or a scam?

MPC is a legitimate custom-card manufacturer operating since 1982, but reviews are mixed, its Trustpilot score sits around **2.9/5**. Many customers praise print quality and design tools; others report long delivery times (printing ships from China), courier 'delivered' errors, and partial-refund offers on faulty batches. It's not a scam, but treat it as a print vendor: proof your files carefully and pay via a method that supports chargebacks.

Why am I still being charged after cancelling MakePlayingCards.com?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my MakePlayingCards.com account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel MakePlayingCards.com.

Q: Does MakePlayingCards.com charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel MakePlayingCards.com and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

MPC prints on-demand, so once you click Submit Order it can't be cancelled or changed. Email enquiry@makeplayingcards.com or open a support ticket (support.makeplayingcards.com) with subject 'Cancellation/refund request, Order #'. Report quality defects within 3 days of delivery. Replies take up to 3 business days; if ignored, open a PayPal/card dispute.

Or let yoink do it for you.

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Cancelling a MakePlayingCards.com order by email

Email the verified address
enquiry@makeplayingcards.com, yoink-verified working email for MakePlayingCards.com (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi MakePlayingCards.com team,

I'd like to cancel my recent MakePlayingCards.com order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

MakePlayingCards.com plans you can cancel

Custom Playing Cards
Per-order print job, not a subscription. Order auto-files for printing on submission; cannot be cancelled or changed afterward.
Custom Game Cards
One-off print order; no cancellation window once submitted.
Custom Plastic Cards
One-off print order; no cancellation once submitted.
Boxes, Booklets & Accessories
Non-personalized accessories may be refundable less shipping.

MakePlayingCards.com’s refund policy

MPC is a print-on-demand manufacturer, not a subscription, there's no recurring fee to cancel. Once you click Submit Order the job goes straight to printing and can't be cancelled or changed. Refunds are only for quality defects or manufacturing errors, and you must report them within 3 days of the delivery arrival date, usually returning the goods for inspection first. Personalized decks can't be returned for change-of-mind; non-personalized accessories may be refunded less shipping.

“If you find any quality issues with your order, please contact us within 3 days from the arrival date of receiving your goods and state reason for refund request.”
, MakePlayingCards.com terms

3-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated MakePlayingCards.com refund guide , same data, but framed around the policy + escalation paths.

Does MakePlayingCards.com charge a cancellation fee?

We found no cancellation fee in MakePlayingCards.com’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling MakePlayingCards.com

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling or editing an order after clicking Submit Order, Their automated production files the order for printing immediately; the terms state cancellations/changes cannot be made thereafter.
✕ Requesting a change-of-mind refund on a personalized deck, Personalized items cannot be accepted for return unless there is a manufacturing error or product defect.
✕ Calling a customer-service phone line, MPC has no published support phone number; multiple reviewers report it is email/ticket correspondence only. Numbers floating around directory sites are unverified.
✕ Reporting a defect after the 3-day window, The guarantee requires contact within 3 days of the arrival date; later claims risk rejection.

Cancelled MakePlayingCards.com but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from MakePlayingCards.com, treat it as not cancelled. Email enquiry@makeplayingcards.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on MakePlayingCards.com’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if MakePlayingCards.com charges again.

How MakePlayingCards.com will try to keep you

MakePlayingCards.com may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “MPC offers a partial refund instead of a reprint on faulty decks”
You say: Reviewers report being offered only a partial refund (e.g. $590 on a $2,000+ faulty order) rather than a full reprint. Push for a full refund or free reprint under the quality guarantee, and cite the specific defect with dated photos of the whole batch.
They’ll say: “MPC asks you to destroy/cut the cards or send photo evidence before refunding”
You say: Comply with the photo request to preserve your claim, but insist on written confirmation of the refund amount before destroying anything, and keep every email as a paper trail.
They’ll say: “Non-delivery disputes where the courier marks 'Delivered' but nothing arrived”
You say: Send tracking screenshots and any CCTV/delivery evidence; if MPC stalls or asks you to pay again to reship, escalate straight to a PayPal or card chargeback, several buyers recovered their money this way.
They’ll say: “Slow or looping support (up to 3 business days per reply)”
You say: Open a formal ticket at support.makeplayingcards.com AND email enquiry@ so there's a timestamped record. If a resolution stalls past a reasonable window, open a payment dispute and, for UK card purchases over £100, invoke Section 75 with your card issuer.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; MakePlayingCards.com has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of MakePlayingCards.com’s own policy.
Consumer Rights Act 2015
Services must be as described.
If MakePlayingCards.com’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. MakePlayingCards.com must honour it regardless of where they’re headquartered.

Delete your MakePlayingCards.com account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in MakePlayingCards.com’s account settings, email enquiry@makeplayingcards.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling MakePlayingCards.com

Usually no. MPC's automated system files your order for printing the moment you click **Submit Order**, and their terms state cancellations or changes cannot be made after that. Your best chance is to email **enquiry@makeplayingcards.com** the instant you submit and hope it hasn't entered production, but there's no guaranteed window. Review your design, card stock, quantity and packaging carefully *before* submitting, because that's the only realistic point of no risk.

Money-back questions (windows, pro-rata, chargebacks) are covered in the MakePlayingCards.com refund guide. Need a human for something else entirely? The MakePlayingCards.com contact guide lists every channel that actually answers.