Will I lose my design if I cancel or don't reorder?

No. Your uploaded artwork and saved designs stay in your MPC account, and the platform supports **reorders** from your account area regardless of whether a given order was cancelled or refunded. Cancelling one order doesn't delete your project files, you can edit and resubmit later. Keep local copies of your print-ready files anyway, in case of account issues.

Is there a cancellation fee at MakePlayingCards?

There's no advertised cancellation fee, because there's effectively no cancellation option once an order is submitted, the job goes to print automatically. The financial risk is that you generally can't get money back on a submitted personalized order unless it arrives defective. For non-personalized items that qualify for a refund, expect the **shipping cost to be deducted**.

How do I contact MakePlayingCards customer service?

MPC handles support by **email and support ticket only**, there is no verified customer-service phone line despite numbers listed on third-party directories. Email **enquiry@makeplayingcards.com** or open a ticket at **support.makeplayingcards.com**. Allow up to **3 business days** for a reply. Include your order number, photos of any defect, and a clear statement of the outcome you want (reprint, refund, or credit).

What if MakePlayingCards ignores my refund request?

Escalate to your payment provider. Multiple buyers report opening a **PayPal dispute** or card chargeback after MPC went silent or refused a fair resolution, and recovering their money that way. Keep every email, the order confirmation, tracking, and dated photos. UK shoppers who paid over £100 by credit card can also pursue a **Section 75** claim with their card issuer for faulty or non-delivered goods.

My order says 'Delivered' but I never received it, what can I do?

This is a common complaint with MPC's couriers. Send MPC the tracking, proof of payment and any CCTV/delivery evidence via **enquiry@makeplayingcards.com**. If they insist it was delivered or ask you to pay again for a reship, don't, open a **PayPal or card dispute** for an item-not-received claim, which is the route that's actually recovered money for affected buyers.

Is MakePlayingCards legit or a scam?

MPC is a legitimate custom-card manufacturer operating since 1982, but reviews are mixed, its Trustpilot score sits around **2.9/5**. Many customers praise print quality and design tools; others report long delivery times (printing ships from China), courier 'delivered' errors, and partial-refund offers on faulty batches. It's not a scam, but treat it as a print vendor: proof your files carefully and pay via a method that supports chargebacks.

How long does MakePlayingCards take to reply and process a refund?

MPC's support ticket system asks you to allow **up to 3 business days** for a reply. Once a refund is approved, they process a replacement, refund, or account credit only **after receiving and inspecting the returned items**, so the full turnaround can stretch over weeks. To avoid delays, submit a complete claim upfront, order number, defect photos, and your preferred resolution.

REFUND GUIDE

How to Get a MakePlayingCards.com Refund.

MakePlayingCards.com refunds are per-order, and their own policy gives you a 3-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against MakePlayingCards.com’s own Terms · UK, US, and EU rights covered below

The short answer

MPC is a print-on-demand manufacturer, not a subscription, there's no recurring fee to cancel. Once you click Submit Order the job goes straight to printing and can't be cancelled or changed. Refunds are only for quality defects or manufacturing errors, and you must report them within 3 days of the delivery arrival date, usually returning the goods for inspection first. Personalized decks can't be returned for change-of-mind; non-personalized accessories may be refunded less shipping.

Or let yoink chase the refund.

30 seconds to set up. yoink emails MakePlayingCards.com, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What MakePlayingCards.com actually says

“If you find any quality issues with your order, please contact us within 3 days from the arrival date of receiving your goods and state reason for refund request.”
, verbatim from MakePlayingCards.com’s terms

3-day cancellation windowPro-rata refund: no

How long does a MakePlayingCards.com refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note MakePlayingCards.com’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a MakePlayingCards.com charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, MakePlayingCards.com has ~45 days to defend. Works regardless of where MakePlayingCards.com is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with MakePlayingCards.com for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any MakePlayingCards.com subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail MakePlayingCards.com can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If MakePlayingCards.com is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The MakePlayingCards.com refund email

Email the right address
Use enquiry@makeplayingcards.com, the route yoink has verified actually gets read for MakePlayingCards.com.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi MakePlayingCards.com team,

I'm requesting a refund for my MakePlayingCards.com order (reference [order number], placed on [date], for [amount]). I'm within the 3-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for MakePlayingCards.com

Only for quality problems. MPC refunds (or reprints/credits) when there's a genuine **manufacturing error or product defect**, and you must report it within **3 days of the arrival date**. Personalized decks can't be returned for change-of-mind. Non-personalized accessories may be refunded less shipping. You'll typically be asked to return the goods for inspection or send photo evidence before any refund is granted.