Does Keepa have a free trial?

No, there's no time-limited trial that converts into a paid plan. Keepa runs a permanently free tier (price-history charts, alerts, the browser extension) and one paid tier for the Data Access tools such as Product Finder, Product Viewer and interactive graphs. That means there's no trial end-date to diary, but it also means the moment you subscribe you're on a live paid cycle with no refund grace period. If you only want to sanity-check the paid tools, understand the quota model first, the paid quota refills at roughly 5% per hour.

Is there a Keepa cancellation fee?

No. There's no exit fee, no minimum term penalty and no charge for cancelling, the cost of cancelling is simply that you forfeit the remainder of the period you've already paid for, because Keepa doesn't pro-rate. On a monthly plan that's at most a few weeks of access; on an annual plan it can be most of a year, which is the single biggest money trap here. If you're on annual billing and unsure about renewing, cancel early, access still runs to the paid end date.

Will I lose my Keepa price trackings and data if I cancel?

Your account and its tracking requests survive, cancelling drops you back to the free tier rather than deleting the account. What you lose at the end of the paid period are the paid-only capabilities: the Data Access quota, Product Finder / Product Viewer bulk research, the interactive graph tools and CSV-scale ASIN exports. The free tier's tracking allowance is also capped, so if you track a large list, export what matters (ASIN lists, saved finder queries, deal filters) **before** the period ends rather than after.

Can I pause my Keepa subscription instead of cancelling?

No pause or freeze option is documented anywhere in Keepa's plan structure, it's a single paid tier with monthly or annual billing, plus a free tier. The practical substitute is to cancel the renewal and drop to free, then re-subscribe when you need the Data Access quota again; there's no re-activation fee and no discount lost, since Keepa publishes no promo codes. If you're on annual billing, cancel well before the renewal date rather than mid-term, because mid-term cancellation buys you nothing back.

Can I downgrade Keepa instead of cancelling?

There aren't multiple paid tiers to step down through, it's Free or the single Data Access / Keepa Pro plan, so "downgrade" and "cancel" mean the same thing: stop the renewal and revert to free at period end. The one genuine downgrade is switching annual to monthly (or vice versa), which sources say only takes effect when the current cycle ends. Developers on API token tiers are the exception: those tiers do scale, from roughly €49/month upward, and can be moved down separately.

How do I cancel Keepa if I paid through PayPal?

Do both steps. First cancel inside your Keepa account (username → Subscriptions) so Keepa's records show the subscription ended. Then, in PayPal, go to **Settings → Payments → Manage automatic payments**, find Keepa and cancel the billing agreement, that removes Keepa's ability to take the next payment even if something goes wrong on their side. Cancelling in PayPal alone can leave your Keepa account in an odd state, so don't skip the in-account step, and keep both confirmation screens.

Why was I charged €29 when Keepa was €19?

Keepa's single paid tier has been repriced: guides published through 2025 quote €19/month (€189/year), while 2026 sources and extension-store reviewers describe €29/month or €290/year, alongside a tighter free-tier tracking allowance. Keepa also bills **only in euros**, so non-eurozone cardholders see a converted amount that moves month to month plus any conversion fee, which is why the figure on your statement rarely matches a quoted price. Check the invoice in your account for the exact euro amount before disputing anything as "unauthorised".

Why am I still being charged after cancelling Keepa?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Keepa account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Keepa Before It Auto-Renews.

Q: Does Keepa charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Keepa and what to expect.

Last verified today · data refreshes daily · sources: homepage, page-emails, google-paa, google-paa, web-search

The fastest way

Cancel Keepa yourself: log in, click your username, open Subscriptions and stop the renewal, access runs to period end. There's no cancellation phone line and Keepa refuses refunds, so cancel before your billing date and also email info@keepa.com, subject "Cancellation + refund request, [account email]". Replies can take days.

Or let yoink do it for you.

30 seconds. AI emails Keepa, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Keepa

Phone: Call +1 801-803-4396 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Keepa doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Cancellation only stops the NEXT cycle, it never shortens the period you've paid for, and cancelling on the renewal date itself is reported as too late. Cancel at least 24 hours before the renewal date; annual plans renew silently for a further 12 months.

The email that backs it up

Keepa won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
info@keepa.com, yoink-verified working email for Keepa (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Keepa team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Keepa plans you can cancel

Free
Nothing to cancel, no card on file. A cancelled paid account simply reverts to Free at the end of the paid period.
€0.00/mo
Keepa Pro / Data Access (monthly)
Cancel any time from your account's Subscription section; it takes effect at the end of the current billing month, not immediately. Older sources list €19/month, so check the amount on your own invoice.
€29.00/mo
Keepa Pro / Data Access (annual)
Annual terms auto-renew. Cancelling stops the next renewal only, the current 12 months keep running. Older sources list €189/year.
€290.00/yr
Keepa API (token tiers)
Separate developer subscription from the consumer Data Access plan; cancel it in the same account area. Tiers scale up to around €4,499/month.
€49.00/mo

What happens to what you’ve already paid

This covers the Keepa Data Access / Keepa Pro subscription (monthly and annual) and the separate Keepa API token plans, Keepa has no other one-off purchases. Third-party pricing guides all report the same thing: you can cancel at any time, cancellation only takes effect at the end of the current billing period, and no refund or pro-rata credit is given for unused time. Reviewers describe being told 'we don't do refunds' after asking within minutes of subscribing, and after an annual plan auto-renewed. Statutory withdrawal/consumer rights and a card chargeback are the levers that have actually recovered money, not Keepa's own policy, several reviewers say the bank, not Keepa, resolved it.

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Keepa refund guide , same data, but framed around the policy + escalation paths.

Does Keepa charge a cancellation fee?

We found no cancellation fee in Keepa’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Keepa

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing to ask for a refund on the standard 'no refunds' grounds, Multiple reviewers report a flat written refusal, one says they were told Keepa doesn't do cancellations or refunds within five minutes of ordering.
✕ Uninstalling the browser extension or deleting the mobile app, Billing lives in your keepa.com account, not the extension/app, removal doesn't stop the recurring charge.
✕ Cancelling on the same day the renewal is due, A reviewer states cancelling a monthly subscription on the day of renewal was 'apparently not good enough'; cancellation only prevents the next cycle, so it must be before the renewal date.
✕ Calling for a cancellation, Keepa runs no consumer support line for cancellations; a contact-directory listing states Keepa phones are not available, and the only published number is an EU trader-disclosure contact on its extension listing.
✕ Asking for help on Facebook or social media, Keepa's own Facebook page states it does not provide support on Facebook.
✕ Expecting a fast reply from support, A reviewer charged twice reported seven days of the same automated email with no human response before going to their bank.

Cancelled Keepa but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Keepa, treat it as not cancelled. Email info@keepa.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Keepa’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Keepa charges again.

How Keepa will try to keep you

Keepa may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Blanket 'we don't issue refunds' reply, sent regardless of how recently you subscribed.”
You say: Reply once, in writing: state the date/time you subscribed, that you have not meaningfully used the paid data quota, and that you are exercising your statutory cancellation/withdrawal rights as a consumer buying a digital service from an EU-registered seller. Ask for a written decision within 14 days and say you'll raise it with your card issuer if refused.
They’ll say: “Suggesting a refund attempt or dispute could get your account banned (one reviewer says they were told they'd be banned if they tried a refund).”
You say: Don't be deterred, but export anything you need first. Say plainly: 'Threatening account termination because I exercise a payment-dispute right is not an acceptable response. Please confirm in writing whether you are refusing the refund.' Then file the chargeback, the bank decides, not the merchant.
They’ll say: “Automated ticket loop, the same canned email repeated for days instead of a decision.”
You say: Reply to the same thread each time with the identical subject line and a numbered deadline: 'This is contact #3 about a duplicate charge of [amount] on [date]. If I have no substantive reply within 5 working days I will treat the request as refused and dispute the charge.' Screenshot every auto-reply as evidence.
They’ll say: “Silent annual auto-renewal, reviewers say they never knowingly agreed to auto-renew and were charged for a year they couldn't use.”
You say: Ask Keepa to produce the auto-renewal consent and the pre-renewal notice it sent. If it can't show a renewal reminder, say so in your chargeback narrative: 'Recurring charge taken without a renewal notice; service not used after the renewal date.'
They’ll say: “'Test the free plan instead', support steers you to the free tier rather than refunding the paid period.”
You say: Accept the downgrade but keep the money claim alive: 'I'm happy to move to the free plan, and I'm treating that as separate from my refund request for the charge on [date], which I still expect a written decision on.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Keepa must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Keepa has ~45 days to defend.

Rights in other regions (United States, United Kingdom)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Keepa to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Keepa’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Keepa’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Keepa account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Keepa’s account settings, email info@keepa.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Keepa

Cancel it yourself on the web, Keepa has no cancellation phone line or store. Log in at **keepa.com**, click your username in the top-right, open **Subscriptions** (Account Settings → Subscription) and stop the renewal. Cancellation is effective at the **end of the current billing period**, so you keep Pro access until then and are not charged again. If you originally paid through PayPal, also kill the automatic payment agreement in PayPal as a belt-and-braces step. Email **info@keepa.com** the same day with the account email so you have a timestamped paper trail.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Keepa refund guide. Need a human for something else entirely? The Keepa contact guide lists every channel that actually answers.