Does Keepa have a free trial?

No, there's no time-limited trial that converts into a paid plan. Keepa runs a permanently free tier (price-history charts, alerts, the browser extension) and one paid tier for the Data Access tools such as Product Finder, Product Viewer and interactive graphs. That means there's no trial end-date to diary, but it also means the moment you subscribe you're on a live paid cycle with no refund grace period. If you only want to sanity-check the paid tools, understand the quota model first, the paid quota refills at roughly 5% per hour.

Does Keepa give refunds?

As a rule, no. Every pricing guide reports the same position: cancel any time, but fees already charged are non-refundable and there's no pro-rata credit for unused time on a monthly or annual term. Reviewers describe refusals after asking within five minutes of subscribing, and after an annual plan auto-renewed when they'd stopped selling. Ask anyway, in writing, to **info@keepa.com**, naming the charge date and amount, because a written refusal is exactly what your card issuer wants to see if you escalate to a chargeback.

Is there a Keepa cancellation fee?

No. There's no exit fee, no minimum term penalty and no charge for cancelling, the cost of cancelling is simply that you forfeit the remainder of the period you've already paid for, because Keepa doesn't pro-rate. On a monthly plan that's at most a few weeks of access; on an annual plan it can be most of a year, which is the single biggest money trap here. If you're on annual billing and unsure about renewing, cancel early, access still runs to the paid end date.

Can I cancel Keepa and get a refund the same day I subscribed?

Keepa's stated position is that same-day doesn't matter, one reviewer tried to cancel within five minutes of ordering and says they were told cancellations and refunds aren't offered; another asked minutes after upgrading and got the same answer. Cancel the renewal immediately anyway, then send one clear request to **info@keepa.com**: subject *"Refund request, subscribed [date/time], cancelled [date/time], account [email]"*, stating you haven't consumed the data quota. If refused, dispute the charge with your card issuer and attach the refusal email.

Can I pause my Keepa subscription instead of cancelling?

No pause or freeze option is documented anywhere in Keepa's plan structure, it's a single paid tier with monthly or annual billing, plus a free tier. The practical substitute is to cancel the renewal and drop to free, then re-subscribe when you need the Data Access quota again; there's no re-activation fee and no discount lost, since Keepa publishes no promo codes. If you're on annual billing, cancel well before the renewal date rather than mid-term, because mid-term cancellation buys you nothing back.

What if Keepa ignores my cancellation or refund request?

It happens, one reviewer charged double (£34) reported seven days of identical automated emails and no human reply. Escalate on a clock rather than re-explaining: reply in the same thread, keep the subject line unchanged, number your contacts, and give a five-working-day deadline before you dispute. Then take it to your card issuer or PayPal as an unauthorised/recurring-charge dispute and attach the cancellation confirmation, the charge, and every auto-reply. Several reviewers say that's exactly how they got their money back, via the bank, not Keepa.

Why was I charged €29 when Keepa was €19?

Keepa's single paid tier has been repriced: guides published through 2025 quote €19/month (€189/year), while 2026 sources and extension-store reviewers describe €29/month or €290/year, alongside a tighter free-tier tracking allowance. Keepa also bills **only in euros**, so non-eurozone cardholders see a converted amount that moves month to month plus any conversion fee, which is why the figure on your statement rarely matches a quoted price. Check the invoice in your account for the exact euro amount before disputing anything as "unauthorised".

Can Keepa ban my account if I request a chargeback?

One reviewer says they were told they'd be banned if they attempted a refund, and Keepa's terms reportedly allow termination for policy breaches such as subscription sharing. Treat the risk as real but manageable: export ASIN lists and saved searches first, then proceed, a payment dispute is a right your card issuer administers, not a favour the merchant grants. Put your request in writing to **info@keepa.com** first so the dispute file shows you tried the merchant, and keep the reply whatever it says.

REFUND GUIDE

How to Get a Keepa Refund Despite No Refunds.

Here's what Keepa actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Keepa’s own Terms · UK, US, and EU rights covered below

The short answer

This covers the Keepa Data Access / Keepa Pro subscription (monthly and annual) and the separate Keepa API token plans, Keepa has no other one-off purchases. Third-party pricing guides all report the same thing: you can cancel at any time, cancellation only takes effect at the end of the current billing period, and no refund or pro-rata credit is given for unused time. Reviewers describe being told 'we don't do refunds' after asking within minutes of subscribing, and after an annual plan auto-renewed. Statutory withdrawal/consumer rights and a card chargeback are the levers that have actually recovered money, not Keepa's own policy, several reviewers say the bank, not Keepa, resolved it.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Keepa, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Keepa actually says

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Keepa refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Keepa is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Keepa has ~45 days to defend. Works regardless of where Keepa is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Keepa charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Keepa made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Keepa for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Keepa subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Keepa can’t ignore.

The 4-step refund email

Email the right address
Use info@keepa.com, the route yoink has verified actually gets read for Keepa.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Keepa team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Keepa

Cancel it yourself on the web, Keepa has no cancellation phone line or store. Log in at **keepa.com**, click your username in the top-right, open **Subscriptions** (Account Settings → Subscription) and stop the renewal. Cancellation is effective at the **end of the current billing period**, so you keep Pro access until then and are not charged again. If you originally paid through PayPal, also kill the automatic payment agreement in PayPal as a belt-and-braces step. Email **info@keepa.com** the same day with the account email so you have a timestamped paper trail.