How do I cancel my order?

Head to the order details page in the app or on just-eat.co.uk and choose **How can we help? → Cancel**. Just Eat warns that if you cancel after the restaurant has started preparing the food, you may be charged up to the full value. If the cancel button isn't showing, the order is already being cooked or dispatched and self-cancellation is no longer possible — open live chat instead.

How do I get a refund from Just Eat?

Go to your order in the app, tap **I'm not happy about my last order**, pick the reason (missing item, wrong item, cold/late food, never arrived) and attach photos. If self-service rejects the claim or the option isn't there, email **info@just-eat.co.uk** with your order number, the issue and photo evidence. Approved refunds appear on your original payment method within 3–10 working days, or you may be offered voucher credit that reactivates within 24 hours.

Will I be charged if I cancel a Just Eat order?

Possibly. Just Eat's cancellation guidance says that if you cancel after the restaurant has accepted, you may be charged **up to the full order value**. Before the restaurant accepts, cancellation is free. There's no fixed 'grace period' — it depends on how quickly the venue confirms the order, which can be seconds. Ring-fenced funds may sit on your card for 3–5 working days even after a successful cancel.

How do I delete my Just Eat account?

In the app, open **Settings** and scroll to the bottom for the **Delete account** option. Alternatively, email **info@just-eat.co.uk** from the address registered on your account, with the subject line **'Delete my account'**. Just Eat will confirm removal by email. Deletion is permanent — you'll lose any vouchers, stamps or promotional credit tied to the account and it cannot be restored.

What if Just Eat refuses to refund me?

First, send a formal written complaint to **info@just-eat.co.uk** (cc **compliance@just-eat.co.uk**), mark the subject 'Formal complaint – order [number]', attach photos and quote the Consumer Rights Act 2015. If they still refuse or ignore you, raise a case through **Resolver** (free, endorsed by MoneySavingExpert), then request a **chargeback** from your card issuer — or a **Section 75** claim if you paid by credit card and the order was £100+. Card providers regularly reverse Just Eat charges for non-delivery.

How long does a Just Eat refund take?

Once approved, refunds to a debit or credit card typically appear within **3–10 working days** depending on your bank. Voucher/account credit refunds are usually instant but can take up to 24 hours to reactivate. Note that on any cancelled order your bank may still ring-fence the funds for **3–5 working days** before releasing them — this isn't a second charge, it's the original hold expiring.

Can I cancel a Just Eat order after the restaurant has accepted it?

Usually no — once the venue has accepted and started preparing, the in-app cancel button disappears. You can try live chat via the Help Centre, and the agent may contact the restaurant on your behalf, but there is **no guarantee** they'll agree, and Just Eat's terms explicitly say the business isn't obliged to stop the order. If they refuse and the food never arrives, you're back to a standard refund claim with evidence.

How do I cancel Just Eat+?

Just Eat+ is Just Eat's optional membership giving £0 delivery on qualifying orders. Cancel via **Account → Just Eat+ → Manage membership** in the app or on the website before your next renewal date to avoid the next charge. Membership fees for the current period are generally non-refundable once billed. If you subscribed via the App Store or Google Play, cancel through those subscription screens instead — Just Eat can't cancel store-managed subscriptions on your behalf.

Can I get a refund if my Just Eat order was late?

Just Eat's terms state the company **is not accountable for delivery timeframes**, and agents commonly reject 'late only' claims. You'll have more success if the food arrived cold, spoiled or you had to bin it because delivery was so late it was no longer usable — photograph the food and delivery timestamp and cite the Consumer Rights Act 2015 (service must be performed with reasonable care and skill). If refused, escalate to complaints and consider a chargeback.

What email address do I use to complain to Just Eat?

The primary customer service address is **info@just-eat.co.uk**. For formal complaints or regulatory-style issues, cc **compliance@just-eat.co.uk**. Payment/bank query? Use **bankforms@just-eat.co.uk**. Fake reviews go to **reviews@just-eat.co.uk**. The Just Eat UK head office is Fleet Place House, 2 Fleet Place, London EC4M 7RF. Always include your order number, the date, and photos in the first email to speed up triage.

Does Just Eat have a cancellation fee?

There's no flat cancellation fee, but if you cancel after the restaurant has accepted the order Just Eat may charge **up to the full order value**. Before acceptance, cancellation is free. Users on Trustpilot report being hit with 100% charges when an app/checkout glitch triggered a cancel screen — if that happens to you, request a full refund citing CRA 2015 s.50 (digital service must match the information given) and escalate to your bank for a chargeback if refused.

UNRATED TO CANCEL

How to Cancel a Just Eat Order.

Just Eat typically charges £26.61 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

Just Eat isn't a subscription — you cancel an individual order via the order details page under 'How can we help?'. Only works before the restaurant starts preparing; otherwise you may be charged up to the full order value. For refunds on missing/wrong items, email info@just-eat.co.uk with 'Refund request – order [number]' and photo evidence. Replies typically arrive within 24–48 hours.

£26.61 (one-off)typical charge

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The 4-step cancellation

Email the verified address
info@just-eat.co.uk — yoink-verified working email for Just Eat (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Just Eat team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Just Eat plans you can cancel

Pay-per-order (no subscription)
No recurring plan. Each takeaway order is charged once; cancellation only possible before the restaurant accepts/starts preparing the food.
Just Eat+
Optional membership offering £0 delivery fees on qualifying orders. Cancel via Account settings in the app or website before the next renewal date.

Just Eat’s refund policy

Just Eat's terms say that once payment is authorised you have no automatic right to cancel or a refund — but that clause explicitly does not affect your statutory rights. In practice, refunds are granted for orders that were cancelled by the restaurant, never delivered, arrived cold/late, had missing items, or were the wrong food. Report the issue through the order details page or by emailing info@just-eat.co.uk with photos as soon as possible. If approved, refunds land back on the original payment method within roughly 3–10 working days, or as account credit/voucher.

“Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.6 for details of the process relating to rejected Orders and refunding of payment).”
— Just Eat terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Just Eat refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Just Eat

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling in-app after the restaurant has accepted the order — Just Eat states that if the cancel option is missing, the order is already being prepared or the courier is en route, so it can no longer be cancelled through self-service.
✕ Calling the restaurant directly to force a Just Eat refund — Just Eat is the intermediary and controls the payment — restaurants can only pass the request back to Just Eat, who may still refuse under their internal policy.
✕ First-line live chat for a rejected refund — Multiple Trustpilot and Reviews.io users report the chat agent copy-pastes the same policy line and refuses to escalate; a written email complaint gets further.
✕ Requesting a refund for 'delivery took too long' alone — Just Eat's terms state it is not accountable for delivery timeframes and agents frequently reject late-delivery claims if the driver technically arrived within the wider window.
✕ Deleting the app to stop being charged — Just Eat charges per order, not per subscription — uninstalling changes nothing. To close the account you must email info@just-eat.co.uk with 'Delete my account' or use Settings → delete account in the app.

How Just Eat will try to keep you

Just Eat may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Chat agent rejects the refund citing 'policy' without specifying which clause”
You say: Ask the agent to quote the exact clause in writing. Then reply: 'Under UK Consumer Rights Act 2015 s.49 the service must be performed with reasonable care and skill. Please escalate this to your complaints team or provide a deadlock letter so I can refer it to the retailer ADR scheme.'
They’ll say: “Offer of small account credit instead of a cash refund”
You say: Reply: 'I do not accept account credit as settlement. I paid by card and I am entitled to a refund to the original payment method under section 75/chargeback rules. Please refund £[amount] to my card within 14 days.'
They’ll say: “'We can't view your CCTV / photo evidence — decision is final'”
You say: Write back: 'Refusing to consider my evidence is not a reasonable investigation. Please treat this as a formal complaint and issue a final response. I will otherwise raise a chargeback with my card issuer and a complaint via Resolver.'
They’ll say: “Repeat copy-paste replies from offshore first-line support”
You say: Email compliance@just-eat.co.uk with the full chat transcript, order number and photos, and mark the subject 'Formal complaint – order [number] – request for final response'. If ignored 8 weeks, escalate to your card issuer for a chargeback.
They’ll say: “Cancellation fee equal to the full order value after checkout glitch”
You say: State: 'The full-value cancellation charge was triggered by an app/checkout error before I could review the warning screen. Under CRA 2015 s.50 a digital service must match the information given. Please refund in full or I will chargeback via my bank.'

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Just Eat to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Just Eat to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Just Eat’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Just Eat’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Just Eat must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Just Eat’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Just Eat has ~45 days to defend.

Common questions about cancelling Just Eat

Open the Just Eat app or website, go to your active order, and tap **Order details → How can we help? → Cancel order**. This only works before the restaurant accepts and starts preparing the food. If the cancel option has disappeared, the kitchen has begun cooking or the courier is en route, and you'll need to contact live chat via the Help Centre. Cancelling late may result in a charge up to the full order value.