How do I cancel my order?

Head to the order details page in the app or on just-eat.co.uk and choose **How can we help? → Cancel**. Just Eat warns that if you cancel after the restaurant has started preparing the food, you may be charged up to the full value. If the cancel button isn't showing, the order is already being cooked or dispatched and self-cancellation is no longer possible, open live chat instead.

How do I get a refund from Just Eat?

Go to your order in the app, tap **I'm not happy about my last order**, pick the reason (missing item, wrong item, cold/late food, never arrived) and attach photos. If self-service rejects the claim or the option isn't there, email **info@just-eat.co.uk** with your order number, the issue and photo evidence. Approved refunds appear on your original payment method within 3 to 10 working days, or you may be offered voucher credit that reactivates within 24 hours.

Will I be charged if I cancel a Just Eat order?

Possibly. Just Eat's cancellation guidance says that if you cancel after the restaurant has accepted, you may be charged **up to the full order value**. Before the restaurant accepts, cancellation is free. There's no fixed 'grace period', it depends on how quickly the venue confirms the order, which can be seconds. Ring-fenced funds may sit on your card for 3 to 5 working days even after a successful cancel.

What if Just Eat refuses to refund me?

First, send a formal written complaint to **info@just-eat.co.uk** (cc **compliance@just-eat.co.uk**), mark the subject 'Formal complaint, order [number]', attach photos and quote the Consumer Rights Act 2015. If they still refuse or ignore you, raise a case through **Resolver** (free, endorsed by MoneySavingExpert), then request a **chargeback** from your card issuer, or a **Section 75** claim if you paid by credit card and the order was £100+. Card providers regularly reverse Just Eat charges for non-delivery.

Can I cancel a Just Eat order after the restaurant has accepted it?

Usually no, once the venue has accepted and started preparing, the in-app cancel button disappears. You can try live chat via the Help Centre, and the agent may contact the restaurant on your behalf, but there is **no guarantee** they'll agree, and Just Eat's terms explicitly say the business isn't obliged to stop the order. If they refuse and the food never arrives, you're back to a standard refund claim with evidence.

How do I cancel Just Eat+?

Just Eat+ is Just Eat's optional membership giving £0 delivery on qualifying orders. Cancel via **Account → Just Eat+ → Manage membership** in the app or on the website before your next renewal date to avoid the next charge. Membership fees for the current period are generally non-refundable once billed. If you subscribed via the App Store or Google Play, cancel through those subscription screens instead, Just Eat can't cancel store-managed subscriptions on your behalf.

Can I get a refund if my Just Eat order was late?

Just Eat's terms state the company **is not accountable for delivery timeframes**, and agents commonly reject 'late only' claims. You'll have more success if the food arrived cold, spoiled or you had to bin it because delivery was so late it was no longer usable, photograph the food and delivery timestamp and cite the Consumer Rights Act 2015 (service must be performed with reasonable care and skill). If refused, escalate to complaints and consider a chargeback.

Does Just Eat have a cancellation fee?

There's no flat cancellation fee, but if you cancel after the restaurant has accepted the order Just Eat may charge **up to the full order value**. Before acceptance, cancellation is free. Users on Trustpilot report being hit with 100% charges when an app/checkout glitch triggered a cancel screen, if that happens to you, request a full refund citing CRA 2015 s.50 (digital service must match the information given) and escalate to your bank for a chargeback if refused.

REFUND GUIDE

How to Get a Just Eat Refund When Denied.

Q: How long does a Just Eat refund take?

Once approved, refunds to a debit or credit card typically appear within **3 to 10 working days** depending on your bank. Voucher/account credit refunds are usually instant but can take up to 24 hours to reactivate. Note that on any cancelled order your bank may still ring-fence the funds for **3 to 5 working days** before releasing them, this isn't a second charge, it's the original hold expiring.

Just Eat refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 16 Jul 2026 against Just Eat’s own Terms · UK, US, and EU rights covered below

The short answer

Just Eat's terms say that once payment is authorised you have no automatic right to cancel or a refund, but that clause explicitly does not affect your statutory rights. In practice, refunds are granted for orders that were cancelled by the restaurant, never delivered, arrived cold/late, had missing items, or were the wrong food. Report the issue through the order details page or by emailing info@just-eat.co.uk with photos as soon as possible. If approved, refunds land back on the original payment method within roughly 3 to 10 working days, or as account credit/voucher.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Just Eat, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Just Eat actually says

“Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.6 for details of the process relating to rejected Orders and refunding of payment).”
, verbatim from Just Eat’s terms

Pro-rata refund: no

How long does a Just Eat refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Just Eat for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Just Eat subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Just Eat can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Just Eat has ~45 days to defend. Works regardless of where Just Eat is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Just Eat charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Just Eat is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Just Eat refund email

Email the right address
Use info@just-eat.co.uk, the route yoink has verified actually gets read for Just Eat.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Just Eat team,

I'm requesting a refund for my Just Eat order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Just Eat

Open the Just Eat app or website, go to your active order, and tap **Order details → How can we help? → Cancel order**. This only works before the restaurant accepts and starts preparing the food. If the cancel option has disappeared, the kitchen has begun cooking or the courier is en route, and you'll need to contact live chat via the Help Centre. Cancelling late may result in a charge up to the full order value.