What if my JockTribe order arrives damaged?

Take clear photos of the item and packaging, then email **service@jocktribe.com within 7 days** of delivery. Include your order number. JockTribe's policy says it will 'replace it or offer the right solution'. If you'd rather have your money back than a replacement, say so in your first email. Keep the item and packaging until the claim is settled, because you may be asked to send it back.

Can I return a custom JockTribe dildo?

Usually not for change of mind. JockTribe's FAQ says returns on custom-made items are **limited** because each piece is produced specifically for you. That limit is about changing your mind, though. If a custom piece arrives **damaged, defective or clearly different from what you ordered**, report it to service@jocktribe.com within 7 days with photos. If you want to cancel a custom order, email right away, before production starts.

What does JockTribe show on my bank statement?

JockTribe bills under a **neutral business name**. Its FAQ says statements are never labelled 'JockTribe' or anything adult-related. That's good for privacy, but it can make the charge hard to spot if you're checking for an unexpected payment or filing a dispute. Match the charge using the **date and amount** from your order confirmation email. If you can't identify it, email service@jocktribe.com and ask which billing descriptor was used for your order.

Does JockTribe have a subscription or free trial?

No. JockTribe is a one-off online store, and there's no membership, subscription box or free trial. The newsletter sign-up gives you 10% off your first order but doesn't create recurring charges. If you see repeat charges you don't recognise, check whether you placed several orders. Remember that JockTribe bills under a neutral business name. Then email service@jocktribe.com with the dates and amounts.

How long does JockTribe take to respond?

JockTribe's help page says email replies **usually come within 24 to 48 hours** at **service@jocktribe.com**. That's the only direct contact channel listed. The company is based in Hong Kong, so replies may arrive outside your local business hours. If you're trying to cancel before an order ships, don't wait for a reply before following up. Send your request at once and keep the timestamped email as proof of when you asked.

The signals are positive. JockTribe has a **4.5/5 TrustScore on Trustpilot**, with reviewers praising product quality, discreet delivery and customer service. ScamAdviser rates jocktribe.com as probably legitimate. The company is based in Hong Kong and takes major cards and PayPal, which both offer buyer protection if an order never arrives. JockTribe also warns about counterfeits and says only its official website sells genuine products.

How long does JockTribe shipping take?

Once an order ships, JockTribe says most arrive within **5 to 12 business days**, depending on your region. Shipping goes through carriers such as USPS, UPS, FedEx and DHL, in plain unmarked packaging. You'll get a tracking link when the package leaves their facility. If it never arrives, email service@jocktribe.com with your order number and ask for a refund. Card and PayPal buyer protection also covers parcels that are never delivered.

Why am I still being charged after cancelling JockTribe?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my JockTribe account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a JockTribe Order Before It Ships.

Q: Does JockTribe charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel JockTribe and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

JockTribe sells one-off products, not subscriptions. To cancel an order, email service@jocktribe.com with the subject 'Cancel order #[order number]' before it goes into production or ships. Replies usually take 24 to 48 hours. If an item arrives damaged or defective, report it within 7 days and include a photo.

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Cancelling a JockTribe order by email

Email the verified address
service@jocktribe.com, yoink-verified working email for JockTribe (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi JockTribe team,

I'd like to cancel my recent JockTribe order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

JockTribe plans you can cancel

One-off product purchase (no subscription)
There's no recurring plan to cancel. Each product is a single purchase, with homepage prices from about $80.99 to $199.99. You can only cancel or change an order before it goes into production or ships. To do that, email support with your order number as soon as possible.
Custom Dildo Service (made-to-order)
Each custom piece is made to order, so you can only cancel before production starts. Contact support right away after ordering if you want to cancel.

What happens to what you’ve already paid

JockTribe only sells one-off physical products. There are no subscriptions or recurring charges, so every refund rule here applies to individual product orders. If a standard (non-custom) product arrives damaged or defective, email a photo within 7 days. JockTribe then offers a replacement or another 'solution', and the help page doesn't promise a cash refund. Custom-made pieces have limited returns. Orders can only be cancelled before they go into production or ship. A separate 'Refund & EU Withdrawal Policy' page exists but wasn't captured, so the full change-of-mind terms are unverified.

“If a product arrives damaged or defective, contact us within 7 days with a photo. We’ll replace it or offer the right solution.”
, JockTribe terms

7-day cancellation window

Asking specifically for money back, not just a cancellation? See the dedicated JockTribe refund guide , same data, but framed around the policy + escalation paths.

Does JockTribe charge a cancellation fee?

We found no cancellation fee in JockTribe’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling JockTribe

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking to cancel an order after it has shipped or gone into production, The help page says orders can only be modified or cancelled if they 'haven’t entered production or shipping'. Once that happens, you're into returns, not cancellation.
✕ Reporting damage or defects more than 7 days after delivery, The published policy asks you to report damaged or defective items within 7 days with a photo. Late claims give support an easy reason to refuse.
✕ Looking for 'JockTribe' on your card statement to identify or dispute the charge, JockTribe says your billing statement will show a neutral business name, 'never “JockTribe” or anything adult-related.' Match the charge using the order date and amount from your confirmation email.
✕ Expecting a full return on custom-made pieces, The FAQ says returns on custom-made items are limited because each one is produced for you. Change-of-mind requests on custom orders are unlikely to succeed.
✕ Phoning the company to cancel, JockTribe's help page gives email as the only direct contact and publishes no phone number. The only number found was a Hong Kong line on third-party business directories, and there's no evidence it handles orders.

Cancelled JockTribe but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from JockTribe, treat it as not cancelled. Email service@jocktribe.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on JockTribe’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if JockTribe charges again.

How JockTribe will try to keep you

JockTribe may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a replacement instead of money back for damaged or defective items. The policy says 'We’ll replace it or offer the right solution'.”
You say: Thanks, but I don't want a replacement. The item arrived [damaged/defective], as the attached photo shows, and I'm reporting it within your 7-day window. Please refund the full amount of order #[number], including shipping, to my original payment method.
They’ll say: “Saying custom pieces can't be returned because 'every piece is produced specifically for you'.”
You say: I understand custom pieces have limited change-of-mind returns. This piece is faulty, though, and the custom-made exclusion doesn't cover goods that arrive defective or not as described. Please refund order #[number] or tell me how to return it at your cost.
They’ll say: “Refusing to cancel because the order has supposedly already gone into production or shipped.”
You say: I asked to cancel order #[number] on [date/time], which was [X hours] after ordering. Please send proof of when production started or the tracking number from when it shipped. If it hasn't been made yet, please cancel the order and confirm the refund in writing.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; JockTribe has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of JockTribe’s own policy.
Consumer Rights Act 2015
Services must be as described.
If JockTribe’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. JockTribe must honour it regardless of where they’re headquartered.

Delete your JockTribe account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in JockTribe’s account settings, email service@jocktribe.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling JockTribe

Email **service@jocktribe.com** with your order number as soon as possible. Use a subject like *Cancel order #12345*. JockTribe's help page says it can modify or cancel an order **only if it hasn't entered production or shipping**. There's no self-serve cancel button and no published phone line, so email is the only route. Replies usually take **24 to 48 hours**, so send your request right after ordering. Keep a copy of the email as a timestamped record of when you asked.

Money-back questions (windows, pro-rata, chargebacks) are covered in the JockTribe refund guide. Need a human for something else entirely? The JockTribe contact guide lists every channel that actually answers.