What if my JockTribe order arrives damaged?

Take clear photos of the item and packaging, then email **service@jocktribe.com within 7 days** of delivery. Include your order number. JockTribe's policy says it will 'replace it or offer the right solution'. If you'd rather have your money back than a replacement, say so in your first email. Keep the item and packaging until the claim is settled, because you may be asked to send it back.

What does JockTribe show on my bank statement?

JockTribe bills under a **neutral business name**. Its FAQ says statements are never labelled 'JockTribe' or anything adult-related. That's good for privacy, but it can make the charge hard to spot if you're checking for an unexpected payment or filing a dispute. Match the charge using the **date and amount** from your order confirmation email. If you can't identify it, email service@jocktribe.com and ask which billing descriptor was used for your order.

Does JockTribe have a subscription or free trial?

No. JockTribe is a one-off online store, and there's no membership, subscription box or free trial. The newsletter sign-up gives you 10% off your first order but doesn't create recurring charges. If you see repeat charges you don't recognise, check whether you placed several orders. Remember that JockTribe bills under a neutral business name. Then email service@jocktribe.com with the dates and amounts.

What if JockTribe ignores my refund request?

Send a follow-up to **service@jocktribe.com** with your order number, your first email's date, photos and a clear request, such as 'full refund to original payment method within 14 days'. If you still get no answer, open a dispute with **PayPal** or a **chargeback with your card issuer**. Include your emails as evidence. Your statement shows a neutral business name rather than 'JockTribe', so give your bank the order date and amount.

Can I return an opened sex toy for a refund?

Usually not for change of mind. Most retailers, including JockTribe, treat opened intimate products as non-returnable for hygiene reasons. Many consumer laws, such as the EU's withdrawal rules, also exempt sealed hygiene goods once they're unsealed. **Faulty or damaged** items are different, and you can claim even after opening. JockTribe asks for damage or defect reports within 7 days with a photo. Check its 'Refund & EU Withdrawal Policy' page for the rules on unopened items.

How long does JockTribe shipping take?

Once an order ships, JockTribe says most arrive within **5 to 12 business days**, depending on your region. Shipping goes through carriers such as USPS, UPS, FedEx and DHL, in plain unmarked packaging. You'll get a tracking link when the package leaves their facility. If it never arrives, email service@jocktribe.com with your order number and ask for a refund. Card and PayPal buyer protection also covers parcels that are never delivered.

REFUND GUIDE

How to Get a JockTribe Refund for a Damaged Toy.

JockTribe refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against JockTribe’s own Terms · UK, US, and EU rights covered below

The short answer

JockTribe only sells one-off physical products. There are no subscriptions or recurring charges, so every refund rule here applies to individual product orders. If a standard (non-custom) product arrives damaged or defective, email a photo within 7 days. JockTribe then offers a replacement or another 'solution', and the help page doesn't promise a cash refund. Custom-made pieces have limited returns. Orders can only be cancelled before they go into production or ship. A separate 'Refund & EU Withdrawal Policy' page exists but wasn't captured, so the full change-of-mind terms are unverified.

Or let yoink chase the refund.

30 seconds to set up. yoink emails JockTribe, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What JockTribe actually says

“If a product arrives damaged or defective, contact us within 7 days with a photo. We’ll replace it or offer the right solution.”
, verbatim from JockTribe’s terms

7-day cancellation window

How long does a JockTribe refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note JockTribe’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a JockTribe charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, JockTribe has ~45 days to defend. Works regardless of where JockTribe is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with JockTribe for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any JockTribe subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail JockTribe can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If JockTribe is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The JockTribe refund email

Email the right address
Use service@jocktribe.com, the route yoink has verified actually gets read for JockTribe.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi JockTribe team,

I'm requesting a refund for my JockTribe order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for JockTribe

Sometimes. For **non-custom items**, JockTribe says it can help with refunds or replacements 'depending on the situation'. If your order arrives **damaged or defective**, email service@jocktribe.com **within 7 days with a photo**. Their stated fix is a replacement or 'the right solution', so ask clearly for a refund if that's what you want. **Custom-made items** have limited returns. If you paid by card or PayPal and the merchant doesn't resolve a genuine problem, those payment methods have dispute processes.