How do I stop recurring payments to Innovative Therapeutic Services?

Contact the practice directly. Only practice staff can cancel a patient subscription. They do it from Tebra's **Subscriptions** report, which lets them pause, resume or cancel, and once a subscription is cancelled no further charges are made. The Maryland clinic's Laurel office is **+1 301-604-1458**. Put your request in writing as well: ask them to cancel the recurring payment, revoke your card authorisation, and delete the saved card from your account. Keep the reply as proof in case a later charge appears.

Is there a Tebra cancellation fee?

This applies to **practices**, not patients. Tebra doesn't list a standalone cancellation fee. However, its Pricing Policy makes the customer liable for all fees, including any monthly minimum, for the full contract term, and it doesn't refund partial months or prepaid plans. The Terms say you can't cancel mid-term except through non-renewal or for material breach. Leaving early can therefore mean paying out the rest of the contract.

What is Tebra's contract length?

Tebra practice contracts usually run for a year and auto-renew for a term of the same length. To stop renewal, Tebra must **receive** your written notice of non-renewal at least **60 days** before the current term ends. Send it to your assigned Account Manager or through the channels in Tebra's Customer Support Policy. Notice that arrives late triggers another full renewal term, so diarise the date and send early.

Will I lose my records if I cancel?

**Patients:** cancelling a payment plan doesn't delete your clinical records. Under HIPAA you can still ask the practice for copies. **Practices:** Tebra's terms say it has no obligation to provide Customer Information after termination beyond what the Business Associate Agreement provides. Practice Growth (formerly PatientPop) websites are deactivated within 30 days of a cancellation request, and Tebra won't send a copy to a new web company. Export your data and set up a new website before you cancel.

Can I pause instead of cancel?

For patient subscriptions, yes. Tebra's Subscriptions tool lets practice staff **pause** a patient's subscription and resume it later, and while it's paused the plan is temporarily suspended. Ask Innovative Therapeutic Services to pause your plan if you're taking a break from sessions rather than ending care. For Tebra's own practice software contracts, no published pause option exists. The only exits are non-renewal or termination for breach.

Does Tebra charge patients a fee to pay their balance?

No. Tebra's Payments FAQ says it doesn't charge patients any fees to pay their balance. Processing fees are paid by the practice. If you see an extra fee on an Innovative Therapeutic Services charge, it was added by the practice (for example a late-cancellation or no-show fee under its own policy), not by Tebra. Ask the practice for an itemised receipt. Tebra's patient portal can show itemised charge receipts if the practice has enabled them.

What if Innovative Therapeutic Services ignores my cancellation?

Follow up in writing and keep the emails. If charges continue after you've revoked your card authorisation, dispute each later charge with your card issuer as unauthorised, attaching your cancellation and any reply. Ask your bank to block future charges from this merchant. If the practice still doesn't respond, you can report it to your state attorney general's consumer protection office.

Why am I still being charged after cancelling Innovative Therapeutic Services?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Innovative Therapeutic Services account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Stop Innovative Therapeutic Services Charges.

Q: Does Innovative Therapeutic Services charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Innovative Therapeutic Services and what to expect.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The fastest way

'Innovative Therapeutic Services' charges come from a therapy practice that takes payments through Tebra. Tebra won't cancel them for you. Call the practice (Maryland clinic: +1 301-604-1458) or email kmercado@innovativetherapy.org with the subject 'Cancel recurring payment and remove card on file'. Staff cancel it in Tebra's Subscriptions tool. There's no published confirmation time.

Or let yoink do it for you.

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Every way to cancel Innovative Therapeutic Services

Phone (fastest): Call +1 301-604-1458 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email kmercado@innovativetherapy.org with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Patients: no published billing-cycle deadline, so cancel before the next scheduled charge and revoke the card-on-file authorisation in writing. Practices on Tebra contracts: Tebra must receive written non-renewal at least 60 days before the term end date, or the contract auto-renews for a full term.

The 4-step cancellation

Email the verified address
kmercado@innovativetherapy.org, the standard route for Innovative Therapeutic Services.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Innovative Therapeutic Services team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Patient charges labelled Innovative Therapeutic Services (session fees, copays, card-on-file or recurring care-plan payments) are refunded by the practice itself. It can reverse a payment from its Tebra or Stripe account, and there's no published refund window. Tebra's no-refund rule covers only Tebra's own software subscription that practices pay for: no partial-month or prepaid refunds, and 60 days' written notice needed to stop auto-renewal. If the practice won't refund an unauthorised or post-cancellation patient charge, disputing it with your card issuer is the backstop.

“Tebra does not refund or credit subscription fees for partial months, or any portion of a prepaid plan upon a deactivation of a Provider or account cancellation.”
, Innovative Therapeutic Services terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Innovative Therapeutic Services refund guide , same data, but framed around the policy + escalation paths.

Does Innovative Therapeutic Services charge a cancellation fee?

Innovative Therapeutic Services’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Innovative Therapeutic Services

Based on 11 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling Tebra (866-938-3272) to cancel or refund a patient charge, Tebra only processes payments. Patient guidance says to take billing questions to the practice on the statement, and patient cards and subscriptions are controlled from the practice's account.
✕ Asking Tebra for a pro-rated refund after cancelling a practice subscription mid-term, The Pricing Policy rules out refunds or credits for partial months or prepaid plans, and the Terms say customers can't cancel during the term.
✕ Giving notice of non-renewal less than 60 days before the term ends, Notice received with under 60 days to go auto-renews the agreement for a full extra term. A BBB complainant was held to another year this way.
✕ Asking a frontline Tebra support agent to process a termination, BBB complaints say agents couldn't authorise terminations and could only escalate to the 'loyalty team'.

Cancelled Innovative Therapeutic Services but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Innovative Therapeutic Services, treat it as not cancelled. Email kmercado@innovativetherapy.org referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Innovative Therapeutic Services’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Innovative Therapeutic Services plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Innovative Therapeutic Services charges again.

How Innovative Therapeutic Services will try to keep you

Innovative Therapeutic Services may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “60-day non-renewal window that silently rolls the contract into another annual term (Tebra practice subscriptions)”
You say: Send written non-renewal 61 to 90 days before your term end date to your Account Manager, and keep the timestamped email. Ask for written confirmation of the end date.
They’ll say: “Routing cancellation requests to a 'loyalty team' that doesn't reply (BBB complaints)”
You say: Put the non-renewal in writing by email, quote the Notice of Non-Renewal section of Tebra's Pricing Policy, and also send it to legal@tebra.com, the notice address in Tebra's Terms.
They’ll say: “Losing your practice website and data when you leave (Practice Growth sites are deactivated within 30 days, and Tebra won't hand a copy to a new web company)”
You say: Export your patient data and set up a replacement website before you send the cancellation request. Ask in writing for the data export formats available after termination.
They’ll say: “Patient card kept on file under a signed credit card authorisation form”
You say: Revoke the card authorisation in writing to the practice and ask staff to cancel any active subscription and delete the saved card from your Tebra account record. Ask for written confirmation.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Innovative Therapeutic Services has ~45 days to defend.

Delete your Innovative Therapeutic Services account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Innovative Therapeutic Services’s account settings, email kmercado@innovativetherapy.org with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Innovative Therapeutic Services

Charges with this name come from a healthcare practice called **Innovative Therapeutic Services** that takes card payments through **Tebra Payments** or Tebra's Stripe integration. More than one practice uses the name, including an outpatient mental health clinic in Laurel and Hagerstown, Maryland, and an early-intervention provider in Somerset, New Jersey. Check your receipt or patient portal to see which one billed you. Typical charges are session fees, copays, balances, or a recurring plan set up with a card-on-file authorisation. Tebra itself doesn't add any fee to patient payments.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Innovative Therapeutic Services refund guide. Need a human for something else entirely? The Innovative Therapeutic Services contact guide lists every channel that actually answers.